The Perfume Shop - Fort Kinnaird 181 Reviews 

73
TrustScore 5 out of 5

4.8

Unit 20b, Kinnaird Park, EH15 3RD FORT KINNAIRD, GB


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Rated 5 out of 5 stars

Ohh my God best experience ever. It was an absolute pleasure to be served by Amy who eas patient and very knowledgeable on perfumes her colleague Samra was an absolute perfume guru and she went out of... See more

Company replied

Rated 5 out of 5 stars

Samra and the other staff are always so helpful to help me find gifts for my family and friends, they always never fail to impress me with their ideas and make sure I get my monies worth so thank you... See more

Company replied

Rated 5 out of 5 stars

I went to the perfume shop fort Kinnaird Edinburgh and the ladies who served me were awesome, patient, kind and very helpful 😊 their names are McKenna and Samra. Absolutely amazing staff, I will Abso... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 20b, Kinnaird Park, EH15 3RD, FORT KINNAIRD, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

73 reviews

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4.8

All reviews

(73)

36,335 reviews in the last 12 months

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Rated 5 out of 5 stars

Best place love this place 😍😍 to buy perfumes

Best place to buy perfumes
Reasonable prices ❤️❤️❤️

April 25, 2025
Unprompted review
The Perfume Shop - Fort Kinnaird 181 logo

Reply from The Perfume Shop - Fort Kinnaird 181

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

The customer service was really…

The customer service was really great.The staff especially Samra was very patient in helping to select the right scent for me

April 24, 2025
Unprompted review
The Perfume Shop - Fort Kinnaird 181 logo

Reply from The Perfume Shop - Fort Kinnaird 181

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Was served by Marnie

Was served by Marnie, she was very helpful helping me to choose a perfume, such a pleasant employee with great customer service!!

April 18, 2025
Unprompted review
The Perfume Shop - Fort Kinnaird 181 logo

Reply from The Perfume Shop - Fort Kinnaird 181

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

The staff were lovely and very helpful…

The staff were lovely and very helpful in ordering my perfume

April 10, 2025
The Perfume Shop - Fort Kinnaird 181 logo

Reply from The Perfume Shop - Fort Kinnaird 181

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Excellent experience i love the perfume…

Excellent experience i love the perfume shop great offers get more for your money and great deals. Excellent customer experience very helpful.

March 21, 2025
The Perfume Shop - Fort Kinnaird 181 logo

Reply from The Perfume Shop - Fort Kinnaird 181

Hello,

Thank you for your amazing review! We're so happy to hear that you had a great experience with us. We're always striving to provide the best possible customer service and value for money, so we truly appreciate your kind words.

Best wishes,
Jasmyn

Rated 5 out of 5 stars

Excellent Service@The Perfume Shop

The staff at the Perfume Shop at Fort Kinnaird Park are extremely kind and knowledgeable. In particular Samra - was very helpful and patient as I decided what perfume to buy, allowing me to try different scents. The extra mile made me very happy. I said in the shop ‘ best shopping experience I have had in a very long time’. I will definitely be back. Thank you. C Robertson

March 24, 2025
Unprompted review
The Perfume Shop - Fort Kinnaird 181 logo

Reply from The Perfume Shop - Fort Kinnaird 181

Hello,

Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you had such a wonderful shopping experience at our Fort Kinnaird Park location, especially with Samra's help. It's fantastic to know that her patience and knowledge made your perfume selection enjoyable. We strive to provide exceptional customer service, and it's heart-warming to hear that we achieved that for you. We look forward to welcoming you back to our store soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Was easy process to order and pay

Was easy process to order and pay, also I like how yuu have a choice to ither get it delivered or yuu can pick it up. Course I stay in the Scottish Borders and the closest perfume shop is in Edinburgh. About an hour away from me to i had is delivered. Delivery was soo fast aswell. Thankyuu very much. My mum and sisters are going to love there perfume❤️

November 29, 2024

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