The Perfume Shop - Fosse Park Central 361 Reviews 

54
TrustScore 4.5 out of 5

4.7

Retail Unit 4, Food Central, Fosse Park North, Fosse Park Avenue, LE19 1HY LEICESTER, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went into the Fosse Park branch yesterday and Annie was amazing!!! So helpful, really welcoming and a true credit to the store and brand. Will definitely be back soon to buy more perfume, and for mo... See more

Company replied

Rated 5 out of 5 stars

Just been into the perfume shop fosse park and Amanda was absolutely amazing! All of the staff are very friendly, greeted by a young lady at the door and everyone working looks up and smiles! Went in... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic.i ordered a aftershave for my son,as he had ran out.received within two days,great price.wouldn’t shop anywhere else now.you sent a sample of a different one,which I and my husba... See more

Company replied

Rated 5 out of 5 stars

The staff are amazing! Annie & Ellie are outstanding! I went into the store to purchase the new Moschino Toy 2 Gummy, they had no problem with myself & my mum going to see if it was cheaper in Boots &... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Retail Unit 4, Food Central, Fosse Park North, Fosse Park Avenue, LE19 1HY, LEICESTER, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

54 reviews

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4.7

All reviews

(54)

35,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely staff

Lovely staff! Always ready to help and recommend new offers. I’m a regular here and I’m really happy with the service I’ve received so far!

February 2, 2026
Unprompted review
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good services

Helpfull advice and assistance to order online

January 13, 2026
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Staff are always so helpful when I go…

Staff are always so helpful when I go into store, nothing is ever too much. So polite, will always shop here.

January 4, 2026
Unprompted review
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your review. It's great to hear your kind words and recent experience.

The Perfume Shop

Rated 5 out of 5 stars

All the staff there are very helpful

All the staff there are very helpful and friendly they are all very knowledgeable about the products and the prices are great i do not go any were else for my products i have been coming to the shop there in Fosse Park for years and i always tell people to go there best place every merry Christmas every one you are doing a great job

December 20, 2025
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Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your review. Have a lovely New Year!

The Perfume Shop.

Rated 5 out of 5 stars

Rebecca was brilliant

Rebecca was brilliant, super helpful, no fuss, great advice, 10/10. If I ever have to buy perfume again I’ll go back there. Maybe give her a raise or something

December 9, 2025
Unprompted review
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Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

The people at the perfume shop were…

The people at the perfume shop were really helpful i wouldn't have been able to order the items without them I am so grateful for them

December 3, 2025
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 5 out of 5 stars

The staff were so helpful

The staff were so helpful

October 25, 2025
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Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 2 out of 5 stars

no free gift as promised

bought 150ml of sauvage elixr and was told the free bag would be in with the after shave when it was delivered, but it wasnt

October 21, 2025
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

We regret that the promised bag was missing from your Sauvage Elixir order. We appreciate your feedback and will look into this matter to improve our service.

The Perfume Shop

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, ensuring we got the perfume requested. Excellent knowledge of perfumes and gift boxes.
Perfumes personalised with ribbons and wrapped beautifully.

October 12, 2025
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

I am so pleased to hear of your 5* experience. Thank you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Friendly

Friendly , helpful staff who understood and helped our enquiry

October 1, 2025
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Lovely young staff member

I will never shop anywhere for my perfume but the perfume shop and I especially love the fosse park store I’ve been in multiple and fosse park has always been my favourite they always give great service and are really helpful and have great deals and prices.When I last went in however I was extremely impressed hence why I am writing this review as I was served by a young girl who was lovely and I asked her name I believe it was Emily? Honestly I couldn’t have asked for better service she was chatty and friendly but also helped us at the same time and did a beautiful gift wrap with a personalised ribbon. I came in a fluster after being warm and overwhelmed and she helped make me feel comfortable and calm and was a lovely experience. I hope to be served by this young lady again. I did tell her I was going to write a review and she advised a trust pilot one and I asked for her name as said above I think Emily?
Amazing and thank you!

August 24, 2025
Unprompted review
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hello,

We're happy to hear that you consistently enjoy our service, especially at the Fosse Park store. We appreciate you taking the time to share your positive experience with us. It's great to know that our team member made you feel comfortable and provided excellent service. We will pass along your kind words.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Good service

Good service. Very efficient. And delivery 24 hours later.

July 24, 2025
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Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Apart from Royal Mail being as…

Apart from Royal Mail being as unreliable as always, my purchase was perfect as was the free gift
It was packaged perfectly, thank you

July 9, 2025
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your review! Thank you for choosing us to shop with, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Quick delivery, cheapest price

Easy to use website,made even better by having a discount to use. Quick shipping and delivery, especially as I'd ran out completely.

July 10, 2025
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Rated 5 out of 5 stars

Great customer service.

July 13, 2025
Unprompted review
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Rated 1 out of 5 stars

I tried the tester for Valentino Born…

I tried the tester for Valentino Born In Roma Donna For Her Eau de Parfum Spray, as I have not used this perfume before. The longevity was amazing, consequently, the next day I went to Fosse Park Store and spent £467 on perfume. I was mortified that when I took a bottle back, as you could hardly smell it, and the longevity didn't compare to the tester, to be told they couldn't exchange it, or give me a refund. I am so very disappointed. For the cost of this perfume £140 a bottle, I expect to be able to still smell it after a couple of hours. In store, they sprayed a bit of my perfume on a test strip which after a couple of minutes you couldn't smell it. They said it's fine nothing wrong! Surely the good name of Valentino would want to keep customers happy? I said if they consider my bottle to be ok use it as a tester. They refused. Very unhelpful.

May 26, 2025
Unprompted review
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience following your visit to our Fosse Park store.

We understand your disappointment, especially when expectations based on a tester don’t align with the product purchased. Please rest assured that all our products — including testers and full-size bottles — are genuine and sourced directly from the brand.

That said, variations can sometimes be noticed between testers and sealed bottles due to batch differences, environmental conditions, or skin chemistry. While we regret that our store team were unable to offer a refund or exchange on a used fragrance, we do appreciate your feedback and will pass this on internally.

We truly value your custom and hope we’ll have the opportunity to offer you a better experience in the future.

Kind regards,
The Perfume Shop Team

Rated 5 out of 5 stars

Great service

Great service from Amelie. She took her time to help us find the right perfume. I would definitely go back to buy again when purchasing fragrances.

May 17, 2025
Unprompted review
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Wasn’t sure which perfume to purchase

Wasn’t sure which perfume to purchase, the worker to help was Paige. She was patient and super helpful and helped me pick out “Carolina Herrera- good girl” which smells absolutely beautiful!

May 7, 2025
Unprompted review
The Perfume Shop - Fosse Park Central 361 logo

Reply from The Perfume Shop - Fosse Park Central 361

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

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