Elaine was brilliant! I told her a small mix of previous fragrances ive worn and was after something along those line but a bit different. She picked out 3 really nice scents that matched what I was a... See more
Company replied
Location
Switch locationUnit 124b, The Potteries Shopping Centre, Hanley, ST1 1PS STOKE-ON-TRENT, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gill from Hanley Potteries Centre so very helpful. Took time to explain any new perfumes and aftershave that had arrived in store, helped out and explained what we needed to do if we wanted to order... See more
Company replied
Esther was very helpful helping us find the perfect scent, never rushing and always offering a tester strip of any we were interested in. Helped us find the best deal and we walked away with a scent w... See more
Company replied
It charge me £3 for collection in person That’s ridiculous. How to charge A COLLECTION!? Very bad service !!!
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 124b, The Potteries Shopping Centre, Hanley, ST1 1PS, STOKE-ON-TRENT, United Kingdom
4.8
Excellent
51 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a bargain!!
I purchased Anais Anais for my friends birthday and she loved it 😊 bought back good memories for her and I'd forgotten how lovely it smelt. I buy all my perfumes from here and you get a couple of samples of other mens and womens perfumes.
March 20, 2025
Reply from The Perfume Shop - Hanley 84
Hello,
We're so glad to hear that you found the perfect gift for your friend! It's wonderful that the perfume brought back such happy memories. We're also happy to hear that you enjoy our selection of samples. We strive to offer a wide variety of fragrances to suit every taste. Thank you for your kind words and for being a loyal customer.
Kind regards,
Jasmyn
Everybody needs an ester from the…
Everybody needs an ester from the hanley store on hand she is a lovely lady very knowledgeable caring and patient lady and always gets you the best deals.. me and my nan visit her on a regular basis and always walk away happy 😊
March 18, 2025
Unprompted review
Reply from The Perfume Shop - Hanley 84
Hello,
We are so happy to hear that you have such a positive experience with our team member. It is wonderful to know that she is able to provide you with the best deals and that you are always happy with her service. We appreciate your kind words and will share your feedback with her.
Best wishes,
Jasmyn
Hanley Perfume Shop
We visited the Hanley branch to purchase an aftershave for my son, Esther was more than helpful as well as being really friendly and approachable. Nothing was too much trouble, She offered some great advice and let us know of the offers that were available. All in all it was a very pleasant experience. Thanks Esther!
March 2, 2025
Unprompted review
Reply from The Perfume Shop - Hanley 84
Hello,
Thank you for your kind words! We're so happy to hear that you had a positive experience at our Hanley branch. We strive to provide excellent customer service, and we're thrilled that our team member was able to assist you in finding the perfect aftershave for your son. We appreciate you taking the time to share your feedback.
Many thanks,
Jasmyn
Gill in the Hanley store - excellent
Gill in the Hanley store served us today. She took time helping my son choose a fragrance for himself, with perfect patience and understanding, and expert knowledge of the kind of things he liked.
100% recommend Gill for knowledge and customer service excellence.
February 22, 2025
Unprompted review
Reply from The Perfume Shop - Hanley 84
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Lovely staff always very helpful.
February 5, 2025
Reply from The Perfume Shop - Hanley 84
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Reply from The Perfume Shop - Hanley 84
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
best shop!
the workers there are always lovely and make me feel most welcome i love that store!!!
December 7, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.