I love the fact that you added extra little perfumes for me to try and I just love that very thoughtful and my surprise gift bag … I love it , highly recommend the perfume shop to my friends and famil... See more
Company replied
Location
Switch locationUnit 38, Princes Quay Shopping Centre, HU1 2PQ KINGSTON-UPON-HULL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good sevice at the shop staff very good polite helpfull aftershave delivered in2 days exellent very happy with delivery
Company replied
Just want to say a huge THANKYOU😊to 🙏🏽xKelly & Chloe $ x🙏🏽 Absolutely lovely girls was so stressed yesterday, but the put me a gift together & was soo so helpful… thankyou so much! Definitely b... See more
Company replied
Chloe and Kelly made our shopping experience so pleasant..both ladies so pleasant and polite and nothing was too much trouble..excellent knowledge on new fragrances and went above and beyond to help
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 38, Princes Quay Shopping Centre, HU1 2PQ, KINGSTON-UPON-HULL, United Kingdom
4.7
Excellent
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought moschino 2 Toy bubble gum
Bought moschino 2 Toy bubble gum. Quality packaging in great condition. Couldn’t be happier with price for a 100ml bottle. She was ecstatic for her birthday gift so happy days all around.
November 24, 2025
Reply from The Perfume Shop - Hull 52
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Excellent service
From the minute I stepped inside the shop the staff were super helpful. Answered my questions, helped me decide which fragrance and gift wrapped it for free. Also helped order me a fragrance (that wasn't in stock) and had it delivered to my home address.
November 30, 2025
Reply from The Perfume Shop - Hull 52
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
Scruffy, unhelpful, oversell.
Princess Quay Hull. Poor customer service from the chap who served me. Looked like he had been dragged through an edge backwards. I should have told him to keep the stuff, but needed urgently as I leave the country in the next couple of days and last minute shopping for Christmas. Asked if i wanted item gift wrapping. I declined. What really got my goat is the 10P bag charge. I had bags in my pocket and could have carried the item without a bag. Yes it's a paper bag, but still not environmentally friendly.
November 25, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hi,
We appreciate you sharing your experience. We're sorry to hear that the service and bag charge impacted your shopping, especially with your upcoming travel. If you need any help with our services, please let us know via email.
The Perfume Shop
Came within 3 day as all packed no…
Came within 3 day as all packed no breakages and quick too so all good
November 12, 2025
Reply from The Perfume Shop - Hull 52
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Great customer service , great selection and great prices
Assistant was very polite and helpful
explained what was in the different gift sets and explained the difference between eau de toilette and parfum. One of the sets I wanted wasn't in stock so she ordered it for me . ( which arrived in just a couple of days)
November 7, 2025
Reply from The Perfume Shop - Hull 52
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Hull 52
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Quick well wrapped delivery.
October 9, 2025
Reply from The Perfume Shop - Hull 52
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Excellent customer service
August 28, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Arrived in 3 days that was great price…
Arrived in 3 days that was great price was great to love weekly desls
August 22, 2025
Reply from The Perfume Shop - Hull 52
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Very friendly staff the man who served…
Very friendly staff the man who served me was called oliver
August 26, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Just been served by Sana
Just been served by Sana, she is a credit to the company, always smiling and lovely
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Just been served by sana
Just been served by sana
Great customer service very knowledgeable definitely be back
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Oliver was brilliant such great help
Oliver was brilliant, great advice and helped me found my signature sent.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Hull 52
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
amazing customer service from Oliver…
amazing customer service from Oliver and Chloe will come again
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Staff was amazing
Staff was amazing, friendly and efficient. Fantastic place.
August 20, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Great service
Great service , members of staff were very helpful and polite
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Really friendly had them getting all…
Really friendly had them getting all testers for me
July 31, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Great service
July 3, 2025
Unprompted review
Reply from The Perfume Shop - Hull 52
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
It was very easy to place the order
It was very easy to place the order. The perfume came i n perfect condition and only took a couple of days to arrive! It smells amazing.
June 9, 2025
Reply from The Perfume Shop - Hull 52
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.