The Perfume Shop - Hull 52 Reviews 

53
TrustScore 4.5 out of 5

4.7

Unit 38, Princes Quay Shopping Centre, HU1 2PQ KINGSTON-UPON-HULL, GB


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Rated 5 out of 5 stars

Oliver!!! You made my day 😊 Yes you're in sales, of course it's your job and you're very good at it - as I ended up buying my own birthday present a month early instead of just pricing it up 😂😂😂... See more

Rated 5 out of 5 stars

Just want to say a huge THANKYOU😊to 🙏🏽xKelly & Chloe $ x🙏🏽 Absolutely lovely girls was so stressed yesterday, but the put me a gift together & was soo so helpful… thankyou so much! Definitely b... See more

Company replied

Rated 5 out of 5 stars

Chloe and Kelly made our shopping experience so pleasant..both ladies so pleasant and polite and nothing was too much trouble..excellent knowledge on new fragrances and went above and beyond to help

Company replied

Rated 5 out of 5 stars

I love the fact that you added extra little perfumes for me to try and I just love that very thoughtful and my surprise gift bag … I love it , highly recommend the perfume shop to my friends and famil... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 38, Princes Quay Shopping Centre, HU1 2PQ, KINGSTON-UPON-HULL, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

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4.7

All reviews

(53)

35,264 reviews in the last 12 months

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Rated 5 out of 5 stars

It was very easy to place the order

It was very easy to place the order. The perfume came i n perfect condition and only took a couple of days to arrive! It smells amazing.

June 9, 2025
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Ordering perfume

Easy to Order, staff very helpful, delivered to the shop within a few days, pleasant experience all round

April 16, 2025
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Hello,

Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Very helpful and patient

Big thanks to Chloe S for helping my wife find her new favourite perfume 😁

April 11, 2025
Unprompted review
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Hi,

Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Just want to say a huge THANKYOU😊to…

Just want to say a huge THANKYOU😊to 🙏🏽xKelly & Chloe $ x🙏🏽
Absolutely lovely girls was so stressed yesterday, but the put me a gift together & was soo so helpful… thankyou so much!
Definitely be using them in the near future Hull Princess Quay branch x

March 19, 2025
Unprompted review
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Hello,

We're so glad to hear you had a positive experience! It's wonderful to know that Kelly and Chloe were able to help you and make your day a little brighter. We appreciate your kind words and are thrilled you'll be returning to our Hull Princess Quay branch.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

great service from lacey and chloe s…

great service from lacey and chloe s always shop in this store get the best service

March 11, 2025
Unprompted review
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Hey,

Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

The shop at city center princes Quay

The shop at city center princes Quay, ladies Choe S and Kelly are sooo nice, showing me the best offers and also making me feel so satisfied with my choices. Only came to buy one bottle but ended up with 3. Lovely customer service.

February 6, 2025
Unprompted review
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

As above

Always helpful staff, was served by a lovely lady called Alexandra. Definitely a great asset to your company.
Products are price are really good, always happy to buy my perfumes from your store.

December 21, 2024
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 1 out of 5 stars
The Perfume Shop - Hull 52 logo

Reply from The Perfume Shop - Hull 52

Hi there,

I am really sorry to hear of your recent experience with us. Please can you kindly pop in touch via email at reviews@theperfumeshop.com so a member of our team can look into this for you.

Kind regards,
Sharain

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