Perfume shop in Kingston- fabulous service, so helpful. Young (ish) man in charge at the counter / can’t praise him enough for helping me a few pre Christmas frazzled Saturdays ago. He sold me bloomin... See more
Company replied
Location
Switch locationc/o Superdrug, 40 Clarence Street, KT1 1NR KINGSTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just wanted to leave a little appreciation for Helen and Jas 🤍 They are the superstars of the Kingston branch! Every time me and my sister visit, they are incredibly kind, patient, and genu... See more
Company replied
I like going to the shop, but more often the Products, I require not store and then instructed to go online.
I had such a lovely experience at The Perfume Shop in Kingston thanks to Helen. From the moment I walked in, she was incredibly welcoming, patient, and genuinely helpful. She took the time to under... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, 40 Clarence Street, KT1 1NR, KINGSTON, United Kingdom
4.7
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very happy to be served by this…
I was very happy to be served by this lovely lady called Jasmine at The perfume shop kingston. She pointed me to the best deals. And i was quite happy w the service. she wad quite friendly and helpful!!
November 29, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Tully was very welcoming and helped in…
Tully was very welcoming and helped in a very professional manner.
He assisted with my purchases and as a director of a variety of businesses, I was very impressed and is a welcome addition to your team.
Molly also was polite and helpful
November 28, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
It’s was quick and easy to use not bad…
It’s was quick and easy to use not bad value
November 21, 2025
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thank you for your kind feedback.
Sharain - The Perfume Shop.
Great service from Ben and Helen
Great service from Ben and Helen, they were very helpful and patient with me choosing a new fragrance. thank you :)
November 21, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
The manager in the kingston shop was…
The manager in the kingston shop was brilliant. Helpful,eager, patient and supportive. He could not do more than he did to help us make our choice. He definately knew his perfume and aftershave. Our purchases were then wrapped beautifully with paper ,a bow and a gift bag. Many thanks made shopping so much easier and less stressful
November 13, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Great customer experience from Ben
We were served by Ben who assisted us today in placing an order for a birthday gift. He was friendly, helpful and provided great customer service. Thanks Ben.
October 11, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Ladies in Kingston store were very very…
Ladies in Kingston store were very very helpful nothing was too much trouble.
Explained the loyalty card and signed me up.
Told me the store offers.
Very helpful and happy to help me
October 5, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Simply amazing
Everyone was super chilled, friendly and full of good vibes!
Alana did her outmost best to help me choose the correct perfumes and she’s amazing at her job role.
Second visit to your store, Helen and Ben made my visit the most wonderful one! Big genuine smiles and great customer service from both the lovely people..
Will definitely head back here once i re visit UK.
Cheers !!!! (Ps- 100% recommend)
August 4, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
The best perfume shop in Kingston
My way de pafume bottle nozzle went missing and I brought my bottle back to see if I could buy a nozzle and Ben one of the sales associates told me that they had a lot of empty bottles that were being thrown away and bought me one compatible with my bottle
⭐️ ⭐️ ⭐️ ⭐️
For friendly service
July 31, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Excellent
Great service. Great recommendations. Great knowledge. Especially from Ben No.1 employee
July 29, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Helen at The Perfume Shop in kingston
Helen at the kingston perfume shop is an amazing person to get served by. She was incredibly nice to me and my mum when I asked her for a body mist that I was getting for my friend and she packaged it beautifully and it was incredible. She even added bows to it and sprayed some of the tester into the bag to make it smell amazing when you opened it! Overall she is an amazing worker and I loved getting served by her.
July 19, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Alana was extremely patient and…
Alana was extremely patient and helpful. A great service when one is needed . Highly recommend. I will return for my next purchase of perfume products
July 15, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Always the best deals at The Parfume Shop
Bought 2 perfume for myself and my husband ,very pleased with my purchase. As a member I got discount as well 🤩
June 10, 2025
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
A wonderful experience!
Helen at Kingston's The Perfume Shop is absolutely delightful making sure to always help me stay within my budget but also making sure that the perfumes smell amazing.
May 28, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Great customer service from ayushi at…
Great customer service from ayushi at kingston perfume shop!
May 13, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thank your for your 5* review, we appreciate you!
Kind regards,
Sharain
The Perfume Shop
Ayushi was great she was absolutely…
Ayushi was great she was absolutely perfect, was super sweet! Loved everything , loved the experience in kingston perfume shop🥰
May 13, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thank your for your 5* review, we appreciate you!
Kind regards,
Sharain
The Perfume Shop
Kingston Store - Massive thank you to Ayushi!
Went to the Kingston store to get perfume for my birthday, Ayushi went above and beyond and was incredibly lovely and willing to help out! Ended up with a great perfume, thanks so much.
May 13, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Thank you for your positive review!
The Perfume Shop.
Helen is the best she was so helpful…
Helen is the best she was so helpful and friendly best Superdrug worker ever
May 1, 2025
Unprompted review
Reply from The Perfume Shop - Kingston SD 508
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.