I had a really positive experience at The Perfume Shop, White Rose Shopping Centre, Leeds, thanks to Hayley. I had a free gift with my purchase, but unfortunately the gift was not available in sto... See more
Location
Switch locationDewsbury Road, Unit 45 White Rose Shopping Centre, LS11 8LU Leeds, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in today leeds whiterose for Angel refill bottle at the perfume counter ended up buying another bottle also served by the lovely faye 😊 brilliant service happy with a smile 💖 overall super happ... See more
Company replied
Faye was really helpful. She understood that my 12 year old wants all the expensive fragrances and gave us some lovely cheaper alternatives to suit our budget. Faye is really friendly and gave us so... See more
Company replied
Faye was really helpful and fantastic service. Very nice and smiling all the time
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Dewsbury Road, Unit 45 White Rose Shopping Centre, LS11 8LU, Leeds, England, United Kingdom
4.9
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faye was absolutely amazing
Faye was absolutely amazing, great customer service!
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fay was lovely
Fay was lovely. She helped us picked out our perfume for our cousin who’s getting married. Lovely service
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was absolutely great really…
Faye was absolutely great really excellent service and really helpful even showed me these perfect bottles for travel.
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady behind desk named Faye was…
The lady behind desk named Faye was very kind and helpful and choose the right purfume for myself
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Faye at white rose today she…
Served by Faye at white rose today she was extremely helpful and friendly she helped me decide perfume for my daughters birthday,
Thank you Faye x
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was really helpful and fantastic…
Faye was really helpful and fantastic service. Very nice and smiling all the time
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was super helpful and thought…
Faye was super helpful and thought about different perfumes that would suit my taste
July 6, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was amazing today excellent…
Faye was amazing today excellent customer service making conversation really friendly and lovely helped me straight away with what I needed brilliant staff member
July 6, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited 03/07/2026 served by the lovely…
Visited 03/07/2026 served by the lovely Hayley, was super helpful with assisting me to choose the right perfume for me. Showed me a range of perfumes and tested smells, brilliant customer service, I will most definitely return when I need perfume in the future. 🥰
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was so lovely and kind
Faye was so lovely and kind! And patient with us. Thanks so much again
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was absolutely brilliant and knew…
Faye was absolutely brilliant and knew exactly what she was talking about very friendly great customer service
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye
Faye is a lovely lady, helped us with the perfumes and what was best and was friendly and chatty asking if everything was okay x
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was absolutely amazing
Faye was absolutely amazing, lovely and has amazing customer service skills!
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Such a lovely lady and extremely…
Such a lovely lady and extremely helpful, thankyou Faye for your help in choosing perfumes today.
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye excelent comstomer service
Faye excelent comstomer service, more shops need people like Faye, thank you very much.
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hayley was an amazing service provider…
Hayley was an amazing service provider and offered me lots of choices, very want and welcoming
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye could not have been more helpful
Faye could not have been more helpful, my brother was looking for his first aftershave, and we sampled a few and Samuel found the one he wanted
July 2, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.