I had a really positive experience at The Perfume Shop, White Rose Shopping Centre, Leeds, thanks to Hayley. I had a free gift with my purchase, but unfortunately the gift was not available in sto... See more
Location
Switch locationDewsbury Road, Unit 45 White Rose Shopping Centre, LS11 8LU Leeds, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in today leeds whiterose for Angel refill bottle at the perfume counter ended up buying another bottle also served by the lovely faye 😊 brilliant service happy with a smile 💖 overall super happ... See more
Company replied
Faye was really helpful. She understood that my 12 year old wants all the expensive fragrances and gave us some lovely cheaper alternatives to suit our budget. Faye is really friendly and gave us so... See more
Company replied
Faye was really helpful and fantastic service. Very nice and smiling all the time
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Dewsbury Road, Unit 45 White Rose Shopping Centre, LS11 8LU, Leeds, England, United Kingdom
4.9
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Faye!
Faye helped me out with perfumes as I’m over visiting the UK from Australia. She was extremely lovely and helpful. Thank you Faye!
June 5, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was super helpful!
I went in to store today to find a new perfume and was greeted by Faye. I have no sense of smell and Faye listened to me about the kind of response I wanted to the perfume I wear and what my husband likes. She carefully picked one out for me. I've brought it home and my husband loves it. Thank you Faye!
June 5, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10/10VERY HELPFUL ALL THE WAY THROUGH…
10/10VERY HELPFUL ALL THE WAY THROUGH MY PERCHES OF THE PERFUME I WANTED TO GET FOR A GIFT FOR MY WIFE. THANK YOU TO VANESSA!
June 5, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best service faye was really nice…
The best service faye was really nice helped me a lot would definitely recommend
June 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was fantastic and got what I…
Faye was fantastic and got what I needed and set me up a reward account at the same time and g8ft wrapped my purchase beautifully.
Highly recommended
June 3, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye helped us out and was very helpful…
Faye helped us out and was very helpful and polite. She’s been a great help.
June 2, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye is a big credit to the store
Faye is a big credit to the store. Absolute brilliant, thanks once again 😁
June 2, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a lovely service from fay very
Had a lovely service from fay very friendly and helped us with a scent for my partner gave us samples and all together a nice welcome
June 2, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Faye
June 2, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye is an excellent credit to the…
Faye is an excellent credit to the company.
Very helpful and polite service.
June 2, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolutely brilliant help
Absolutely brilliant help. Faye is a credit to the company.
May 30, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Faye
Great customer service from Faye, thank you so much
May 30, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lovely Faye served me
The lovely Faye served me, she was super friendly and helpful , great customer service!
May 30, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant Customer Service - Faye - White Rose, Leeds
Faye was incredibly helpful at the White Rose, Leeds store today in helping me choose a new fragrance for my partner.
Perfect customer experience - friendly & super helpful / knowledgable! Thank you :)
May 28, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Amazing service. Great people. Made me such a happy customer. Would definitely recommend it 🙂
May 28, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was amazing!
May 26, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from Faye she was…
Amazing service from Faye she was really lovely and very helpful when guiding me for a perfume definitely recommend it😊
May 26, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really attentive staff
Really attentive staff, thanks to Vanessa especially, good advices. I bought fragrances for both my child and my dad birthdays.
May 23, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thankyou to Vanessa for for assisting…
Thankyou to Vanessa for for assisting me with an Eid perfume for my daughter, wrapped it and personalised it, Thankyou x
May 23, 2026
Unprompted review
Reply from The Perfume Shop - Leeds White Rose SD 564
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.