My mum and I were served by the very lovely and attentive Mark. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us going round and... See more
Company replied
Location
Switch locationUnit 54, The Shires Shopping Centre, LE1 4FQ LEICESTER, GB
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See what reviewers are saying
Mark at the Leicester Highcross store was fantastic. I needed to find a his and hers perfume as a gift and he spent over half an hour helping me find the best perfumes most suited to what I was lookin... See more
Company replied
I went in knowing I wanted to buy something, I just didn't know what. The staff were very helpful in asking me questions and linking scents to my answers. They took time in making sure I was happy wit... See more
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Always my go to fragrance shop. Staff are always inviting and keen to give suggestions. One of the staff members I think her name was pamala was very helpful in giving new recommendations as I always... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 54, The Shires Shopping Centre, LE1 4FQ, LEICESTER, United Kingdom
4.8
Excellent
144 reviews
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Jasleen customer service was absolutely…
Jasleen customer service was absolutely great, Suggested best perfumes for us and that made us buy two YSL ones at the end. Thanks for all the good work 👏
July 21, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Highcross Leicester Store
After visiting the Highcross Leicester store on Tuesday I would highly recommend going, Cara served me and she was so polite, helpful and friendly! Not very often do you receive such good customer service but she made my purchase such an easy experience 10/10
July 15, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
A huge thank you to kayleigh in the…
A huge thank you to kayleigh in the highcross Leicester for helping me buy a gift for my son. An asset to the team
July 18, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Great service
Kayleigh served me and she was amazing really helped me find the perfect gift for my daughter.
July 18, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Jasleen
I was served by jasleen on tuesday evening, she was so so professional and kind, very patient as i was indecisive between a couple of different scents and she helped me pick out the best perfume for me, the service from this store was amazing !☺️
July 15, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Alpana was very helpful and friendly
Alpana was very helpful and friendly. Always a brilliant service at this outlet.
Thank you Alpana 🙏🏾😊
July 16, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
Great deal and fast delivery 🚚 I will…
Great deal and fast delivery 🚚 I will purchase again. The online service is better than in store. The store were unable to order the perfume online for me. Crazy
July 3, 2025
Reply from The Perfume Shop - Leicester 42
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Delivered on time handled with care…
Delivered on time handled with care great value for money true to description
June 30, 2025
Reply from The Perfume Shop - Leicester 42
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Staff were very helpful helping me…
Staff were very helpful helping me order for delivery
June 30, 2025
Reply from The Perfume Shop - Leicester 42
Hey,
Thanks for your review. I am pleased to hear you had a 5* experience with us.
Thank you!
The Perfume Shop.
Always my choice when buying perfumes…
Always my choice when buying perfumes and today went to buy gift for my friends and met a lovely sales advisor Lily who was very helpful with selecting the gifts...
July 4, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Served by lily in the perfume shop…
Served by lily in the perfume shop Leicester she was very helpful
July 3, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Leicester
Always spot on and comes on time wouldn't go anywhere else thank you keep up the good work 👍
June 14, 2025
Reply from The Perfume Shop - Leicester 42
Thank you so much for your review!
The Perfume Shop.
Wow Claire at Highcross Leicester is fantastic
Wow, Claire in the perfume shop in the Highcross Leicester is so helpful and knowledgeable. She couldn’t do enough to help us and was so kind and patient, we will definitely go back there and ask for Claire.
June 8, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Azhar was very kind
Azhar was very kind, was patient when we didn't know what to choose!
May 28, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Warm and friendly shopping experience
Alpana was a brilliant sales agent— she was patient and took time to show us many different perfumes. We changed our minds a few times but despite this Alpana was warm and friendly. A great shopping experience. Will definitely return.
May 24, 2025
Unprompted review
The assistant was so polite and helpful…
The assistant was so polite and helpful full marks deserved
May 16, 2025
Reply from The Perfume Shop - Leicester 42
Thank you so much for your positive review!
Kind regards,
Sharain
Excellent Customer Service by Azhar
I was looking to buy a perfumes, I was served by Azhar, he was very patient and very polite he was absolutely amazing. His customer service was so good and gave plenty of samples.
I would definitely be going there again and give him 10/10.
April 28, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Patient and helpful
Alpana served me and was very patient and helpful with me whilst we were finding a scent.
April 28, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Khad was amazing!
I had a great experience at the Leicester Highcross store today. Khad was absolutely lovely and helped me pick out the perfect gift. He was really patient, attentive, and made the whole experience enjoyable. Thank you for the excellent service!
April 23, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your kind words! We're delighted to hear that you had such a positive experience at our Leicester Highcross store. It's wonderful to know that our team member provided you with amazing and helpful service. We appreciate your feedback and are glad you found the experience enjoyable.
Kind regards,
Jasmyn
Had a very positive experience in this…
Had a very positive experience in this store. I was served by a very polite and friendly man called Azhar - cannot fault the service at all.
April 21, 2025
Unprompted review
Reply from The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
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