Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior man... See more
Company replied
Unit 44, Almondvale South, EH54 6NB LIVINGSTON, GB
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Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior man... See more
Company replied
Went to the store in livingston today as the fragrance store hadn't prepared my order. The ladies in store helped me get what I needed and gift wrapped it for me too. Love the ribbon offer it's... See more
Company replied
Great service at the Almonvale, Livingston branch on 6th August. I was served by Euan, who was very helpful purchasing a birthday present. Gave me options and advised of deals and also got it gift wra... See more
Company replied
The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, United Kingdom
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Always a pleasure to shop here staff very friendly and helpful

Reply from The Perfume Shop - Livingston 109
Great experience, very friendly and helpful staff. Very good selection of perfumes.

Reply from The Perfume Shop - Livingston 109
Thanks to Claudia, Sophie & Aleah for making my choice so easy and helping me pick something out for a loved one.

Reply from The Perfume Shop - Livingston 109
Had a wonderful experience talking to both of the representatives (Claudia and Kem)here at the store explained about the perfumes and about the VIP Cards and points.
The perfume shop - livingston 1

Reply from The Perfume Shop - Livingston 109
Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior manager i recognise true passion, she's a keeper! Store Livingston Centre.
Thanks
Aamer

Reply from The Perfume Shop - Livingston 109
E- mail sent not just with order, but also about the dispatch & arrival of the delivery

Reply from The Perfume Shop - Livingston 109
Went to the store in livingston today as the fragrance store hadn't prepared my order.
The ladies in store helped me get what I needed and gift wrapped it for me too.
Love the ribbon offer it's fantastic.
Very happy customer today thankyou ladies in store on Saturday 14th February.

Reply from The Perfume Shop - Livingston 109
Kim and Fin were brilliant today, helped me make up a personalised gift set for valentines

Reply from The Perfume Shop - Livingston 109
Amazing service from the girls in store and Kim was amazing xxx

Reply from The Perfume Shop - Livingston 109
Good experience going into the shop today the girls was lovely

Reply from The Perfume Shop - Livingston 109
I have visited the perfume shop in livingston the staff in this store is amazing specially Claudia & Kim very welcoming, Friendly & helpful felt very comfortable

Reply from The Perfume Shop - Livingston 109
I went in barely knowing what I was doing and with a vague description of the perfume I was looking for and Claudia was amazing. She found what I was looking for and sorted out a week discount too! Brilliant service.

Reply from The Perfume Shop - Livingston 109
The ladies in here are lovely helped me find my favourite Bridgerton perfume as a wedding anniversary gift total professionals and extremely knowledgeable and helpful.

Reply from The Perfume Shop - Livingston 109
Excellent shopping experience. Finn was so helpful and patient. Finn confidently helped my son choose a perfume for his girlfriend’s birthday. Finn is a credit to the store.

Reply from The Perfume Shop - Livingston 109
Amazing service from manager Claudia massive help to get my sons birthday after my order was cancelled and points not back on my account but she managed to help me get them back and was so lovely and chatty.

Reply from The Perfume Shop - Livingston 109
Good service.Kept up to date on the progress of my order.

Reply from The Perfume Shop - Livingston 109
You are selling perfumes with free gifts. Unfortunately the free gifts are not available.
Very bad bussiness practice. If you saying the perfume is with free gift than it has to be with free gift.

Reply from The Perfume Shop - Livingston 109
Fantastic service, really helpful and knowledgeable. Will definitely be back soon. Thank you for all your help today Eliah

Reply from The Perfume Shop - Livingston 109
Aliah was so lovely and very helpful in her recommendations and her service
Thanks

Reply from The Perfume Shop - Livingston 109
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