The Perfume Shop - Livingston 109Reviews 

44
TrustScore 4.5 out of 5

4.7

Unit 44, Almondvale South, EH54 6NB LIVINGSTON, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior man... See more

Company replied

Rated 5 out of 5 stars

Went to the store in livingston today as the fragrance store hadn't prepared my order. The ladies in store helped me get what I needed and gift wrapped it for me too. Love the ribbon offer it's... See more

Company replied

Rated 5 out of 5 stars

Great service at the Almonvale, Livingston branch on 6th August. I was served by Euan, who was very helpful purchasing a birthday present. Gave me options and advised of deals and also got it gift wra... See more

Company replied

Rated 3 out of 5 stars

The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

44 reviews

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4.7

All reviews

(44)

33,543 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service

Very good service

May 13, 2026
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Always a pleasure to shop here staff…

Always a pleasure to shop here staff very friendly and helpful

May 1, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience

Great experience, very friendly and helpful staff. Very good selection of perfumes.

May 2, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thanks to Claudia, Sophie and Aleah

Thanks to Claudia, Sophie & Aleah for making my choice so easy and helping me pick something out for a loved one.

March 7, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Experience in store.

Had a wonderful experience talking to both of the representatives (Claudia and Kem)here at the store explained about the perfumes and about the VIP Cards and points.

The perfume shop - livingston 1

April 4, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Aleeha was fantastic

Aleeha was fantastic, polite, attentive and caring. She guided me through all the different choices, recommended different perfumes and even gift wrapped my choice. What a service! As a senior manager i recognise true passion, she's a keeper! Store Livingston Centre.

Thanks

Aamer

March 10, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

E- mail sent not just with order

E- mail sent not just with order, but also about the dispatch & arrival of the delivery

February 9, 2026
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service from 3 lovely ladies.Went to the store in livingston today…

Went to the store in livingston today as the fragrance store hadn't prepared my order.
The ladies in store helped me get what I needed and gift wrapped it for me too.
Love the ribbon offer it's fantastic.
Very happy customer today thankyou ladies in store on Saturday 14th February.

February 14, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Kim and Fin were brilliant today

Kim and Fin were brilliant today, helped me make up a personalised gift set for valentines

February 11, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from the girls in store…

Amazing service from the girls in store and Kim was amazing xxx

February 5, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good experience going into the shop…

Good experience going into the shop today the girls was lovely

January 26, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best staff

I have visited the perfume shop in livingston the staff in this store is amazing specially Claudia & Kim very welcoming, Friendly & helpful felt very comfortable

January 24, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great staff and help

I went in barely knowing what I was doing and with a vague description of the perfume I was looking for and Claudia was amazing. She found what I was looking for and sorted out a week discount too! Brilliant service.

January 20, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Anniversary gift

The ladies in here are lovely helped me find my favourite Bridgerton perfume as a wedding anniversary gift total professionals and extremely knowledgeable and helpful.

January 18, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent shopping experience

Excellent shopping experience. Finn was so helpful and patient. Finn confidently helped my son choose a perfume for his girlfriend’s birthday. Finn is a credit to the store.

January 18, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from manager Claudia …

Amazing service from manager Claudia massive help to get my sons birthday after my order was cancelled and points not back on my account but she managed to help me get them back and was so lovely and chatty.

January 6, 2026
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thanks for your review. It's great to hear your kind words and recent experience.

The Perfume Shop

Rated 1 out of 5 stars

Free gift is not available

You are selling perfumes with free gifts. Unfortunately the free gifts are not available.
Very bad bussiness practice. If you saying the perfume is with free gift than it has to be with free gift.

November 24, 2025
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

I am so sorry to hear you did not receive your free gift. Please note, free gifts are subject to availability and these gifts are very limited which is stated on our website. I am truly sorry for any inconvenience caused and if you need any further assistance, do not hesitate to pop back in touch.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Fantastic service

Fantastic service, really helpful and knowledgeable. Will definitely be back soon. Thank you for all your help today Eliah

October 19, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Aliah was so lovely and very helpful in…

Aliah was so lovely and very helpful in her recommendations and her service
Thanks

October 19, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

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