Kim was absolutely amazing! 🥹 She was so lovely, helpful and genuinely went above and beyond to help me find exactly what I was looking for. She was so knowledgeable about all the perfumes and made t... See more
Company replied
Location
Switch locationUnit 44, Almondvale South, EH54 6NB LIVINGSTON, GB
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See what reviewers are saying
Kim had excellent customer service and she did everything to ensure that I left the store happy. Even though she didn’t have any sample, she was able to tell me to go to the other store to get a coupl... See more
Company replied
If I could give 10 stars I would, I left the shop hours ago and I’m still talking to my partner about how amazing the lady who served us was. Kim was absolutely phenomenal and made shopping for my wed... See more
Company replied
The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, United Kingdom
4.8
Excellent
89 reviews
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Kim needs a raise !
I was served by Kim today who helped me so much with the perfume I was looking for and was so patient with me. She was so friendly and helped me so so much today! Give this woman a raise !!
August 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing service
August 23, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was absolute amazing!!
Kim was absolutely amazing! 🥹 She was so lovely, helpful and genuinely went above and beyond to help me find exactly what I was looking for. She was so knowledgeable about all the perfumes and made the whole experience so nice and easy. Honestly couldn’t have asked for better service, thank you so much Kim! 🤍✨
August 22, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was the most helpful sales…
Kim was the most helpful sales representative. She took time to ensure I found the perfect scent and the overall shop experience was extremely enjoyable!
August 22, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fantastic service and amazing…
Fantastic service and amazing aftershave/perfume knowledge from Aleah for myself and my daughter
August 22, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim in Livingston branch went above and…
Kim in Livingston branch went above and beyond helping me find the right perfume.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service
Excellent service. Katrina helped me make the right choices for perfumes that I had to gift my son and daughter. Couldn’t have asked for more. Thankyou very much :)
August 20, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim had excellent customer service and…
Kim had excellent customer service and she did everything to ensure that I left the store happy. Even though she didn’t have any sample, she was able to tell me to go to the other store to get a couple of samples.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I walked in & was greeted to by Fin
I walked in & was greeted to by Fin, she was very pleasant & professional.She understood my requirement making it a very pleasurable experience.
August 18, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Best shop ever
I was looking for a new fragrance and Aleah helped me look for the best, I got a really nice deal from one of the gift sets she picked out for me, 100% will be coming back
August 18, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I visit Almondvale shopping centre in…
I visit Almondvale shopping centre in livingston, West lothian today.
Kim attended to me and was very helpful and pleasant throughout me visit in the shop
August 17, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Had a lovely experience in buying my…
Had a lovely experience in buying my favourite perfume . I even got a discount Brooke was really friendly and helpful . Will definitely be back
August 16, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sales assistant kim was a very friendly…
Sales assistant kim was a very friendly and helpful would highly recommend her to help with your needs, she helped me and my friend pick out the perfect gift for a 30th thank you so much
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim and Aurora's exceptional customer service.
Kim and Aurora were very pleasant and exceptional during my visit to the The Fragrance Shop in the Livingston Centre.
They were very kind and helpful in my choice of perfume for my son.
August 8, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was greeted in a friendly manner when…
I was greeted in a friendly manner when I entered the store and the assistant - Fin - was very helpful and polite at ll times. I was also advised of the recycling service for empty perfume bottles.
This is my second purchase from The Perfume Shop and I will not only return in the future but I would recommend them to anyone looking for a perfume/aftershave purchase
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Finn at the Livingston store was…
Finn at the Livingston store was fabulous help, helped us with our points and personalised ribbon highly recommend x
August 12, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Was in the Livingston shop today with…
Was in the Livingston shop today with my 2 sons and Kim could not have been more patient and kind while they selected the fragrances they wanted. Thank you so much!
August 10, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kims
Kim, was very helpful as soon as I walked into the store, she went into the back store for the perfume that I requested and not only that she gift wrapped that one, and I asked her if there was another perfume here that my wife liked, she got that too, I also brought a candle and some other fragrance, great experience throughout, Thanks Kim.
August 10, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kim was great help giving me a hand…
Kim was great help giving me a hand choosing a birthday gift
August 10, 2026
Unprompted review
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Livingston 109
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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