The Perfume Shop - Livingston 109 Reviews 

89
TrustScore 5 out of 5

4.8

Unit 44, Almondvale South, EH54 6NB LIVINGSTON, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Kim was absolutely amazing! 🥹 She was so lovely, helpful and genuinely went above and beyond to help me find exactly what I was looking for. She was so knowledgeable about all the perfumes and made t... See more

Company replied

Rated 5 out of 5 stars

Kim had excellent customer service and she did everything to ensure that I left the store happy. Even though she didn’t have any sample, she was able to tell me to go to the other store to get a coupl... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would, I left the shop hours ago and I’m still talking to my partner about how amazing the lady who served us was. Kim was absolutely phenomenal and made shopping for my wed... See more

Company replied

Rated 3 out of 5 stars

The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did rec... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 44, Almondvale South, EH54 6NB, LIVINGSTON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(89)

36,021 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Free gift is not available

You are selling perfumes with free gifts. Unfortunately the free gifts are not available.
Very bad bussiness practice. If you saying the perfume is with free gift than it has to be with free gift.

November 24, 2025
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

I am so sorry to hear you did not receive your free gift. Please note, free gifts are subject to availability and these gifts are very limited which is stated on our website. I am truly sorry for any inconvenience caused and if you need any further assistance, do not hesitate to pop back in touch.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Fantastic service

Fantastic service, really helpful and knowledgeable. Will definitely be back soon. Thank you for all your help today Eliah

October 19, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Aliah was so lovely and very helpful in…

Aliah was so lovely and very helpful in her recommendations and her service
Thanks

October 19, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I frequently visit the store in…

I frequently visit the store in Livingston and I am never disappointed with the service and patience that Claudia and Kim provide. 11/10 and highly recommend anyone to shop here when looking for a new scent! Always a pleasant experience and always go the extra mile

October 11, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

My perfumes arrived in good time

My perfumes arrived in good time, I got the La bomba and devotion and I have been getting the best compliments so far.

September 24, 2025
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Aaliyah 😊

Aaliyah, what can I say, your customer service is second to none, very friendly and genuine person we appreciate your help today.
Thank you Mags n Brad 😊

September 9, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thanks for your review! We appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

The best service every time

The best service every time. I’ll only shop in this store! Aleah and Kim are just stars!

August 27, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hello,

Thank you so much for your kind review, we hope to serve you again soon!

Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Great service at the Almonvale

Great service at the Almonvale, Livingston branch on 6th August. I was served by Euan, who was very helpful purchasing a birthday present. Gave me options and advised of deals and also got it gift wrapped. Great touch with a personalised bow. Wonderful service thanks.

August 6, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

I'm glad you had a 5* experience, thank you for your review!

The Perfume Shop

Rated 5 out of 5 stars

I was served by Diane

I was served by Diane, Fantastic Woman. Very knowledgeable about fragrances. She gave me what I needed. Brilliant.

August 4, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

I'm glad you had a 5* experience, thank you for your review!

The Perfume Shop

Rated 5 out of 5 stars

Very professional service from Ewan

Excellent service. Super professional and very pleasant. Would definitely go back. Was served by Ewan. At Livingston,Scotland.

August 4, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

We're happy to hear that you found our service excellent and professional. We appreciate your kind words and are glad you enjoyed your experience. Thank you for your positive feedback; we look forward to seeing you again.

The Perfume Shop

Rated 5 out of 5 stars

Great service from Euan today

Great service from Euan today! Very helpful and patient. Especially if you want to try something new. Thank you.

July 26, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Rated 5 out of 5 stars

I visited the Livingston store on 16…

I visited the Livingston store on 16 july, Claudia and Kim assisted me with my purchase, what a great shopping experience, their knowledge and brilliant sense of humour made my day.
Great work girls

July 16, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Great staff

The staff went the extra mile both Euan and Aleah were a credit to the store and very helpful and patient. Gave some great advice and informed us of the best offers.

June 29, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.

The Perfume Shop Team

Rated 5 out of 5 stars

Was in on 26/06 and both the staff…

Was in on 26/06 and both the staff members that night were great, Euan and the girl with black hair (didn’t catch her name) they were really helpful in helping me find the right scent I was looking for and were very knowledgeable on the products! Will definitely be back :)

June 26, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Thank you so much for your review!

The Perfume Shop.

Rated 5 out of 5 stars

Claudia Epic in every way

Claudia , was one of the most patient and kind people I ever encountered whilst shopping . Claudia took the time to share her knowledge about perfumes and colonges, not only that Claudia went out of her way to check many online stores comparing prices so that I could know exactly where to go for the lowest price . Claudia also educated me on the differences between Elixar , parfume and the others explaining in detail why they are different and last longer . When leaving the shop I witnessed Claudia doing the exact same with other customers ! Total epic and her assistant aleaha was also very good .

June 19, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

It's great to hear of your 5* experience with us. Thank you for your support!

Kind regards,
Sharain
The Perfume Shop Team

Rated 3 out of 5 stars

The fact that I bought 2 expensive…

The fact that I bought 2 expensive perfumes and they were posted just as they were in a box with no protection, ie, some Bubble wrap or something to keep it from damage would’ve been great. I did receive my perfumes but they were not really packed well.. the box was damaged and could have this resulted in my perfume being smashed , thankfully they weren’t , however using bubble wrap or peanuts for future orders would really help to keep the items protected and peace of mind.

June 1, 2025
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

We appreciate you bringing this to our attention. We are sorry to hear the packaging was not adequate and the box arrived damaged. We will review our shipping procedures to ensure items are better protected during transit. Thanks for your feedback.

The Perfume Shop

Rated 5 out of 5 stars

Shoutout to both Aleah & Euan who were…

Shoutout to both Aleah & Euan who were very friendly and helpful . Aleah in paticular had the patience of a saint as we tried to discover which scent would be best for me. no pushy sales as i wanted to wander around the centre to see how the scent settled on my skin. Went back to purchase and they had 20 percent off which was even better .⭐️⭐️⭐️⭐️⭐️

June 8, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Always Helpful

I was running low on my favourite fragrance and was served by Claire they were lovely and helpful so as always a great visit

May 16, 2025
Unprompted review
The Perfume Shop - Livingston 109 logo

Reply from The Perfume Shop - Livingston 109

Hi,

Thanks for your review. It's great to hear your positive response and thank you so much for shopping with The Perfume Shop.

Kind regards,
Sharain
The Perfume Shop Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look