I had such a lovely experience at the perfume shop last week. The staff member caitlyn who helped me was absolutely amazing—so friendly, patient, and genuinely helpful. She took the time to understa... See more
Company replied
Location
Switch locationUnit 88, Arndale Shopping Centre, LU1 2LJ LUTON, GB
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See what reviewers are saying
I recently ordered a perfume online from this shop, mainly because it was advertised as coming with a free travel bag that would be automatically added to the basket. However, when I went to collec... See more
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I wanted to say that Cody was amazing throughout so positive, so helpful and clearly wanting to do the best job for customers. I saw that with other customers before me. I hope you go very far, Cody.... See more
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"I recently ordered from PerfumeShop.com after seeing their high rating on Trustpilot, and I'm happy to say they lived up to the hype! The website was easy to navigate, and I found exactly what I... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 88, Arndale Shopping Centre, LU1 2LJ, LUTON, United Kingdom
4.7
Excellent
55 reviews
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What an amazing day I had with Cody🎉🎊…
What an amazing day I had with Cody🎉🎊 she is perfect 👌
April 13, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Very fast and good delivery time.
April 6, 2025
Reply from The Perfume Shop - Luton 104
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
excellent service quick and efficient
Cody and Jamie excellent experience helped me get what I need. A pineapple flavoured scent :) Jean paul gautier. As i came in i was attended to within a few seconds.
April 11, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Special thanks to Cody and Victoria
Special thanks to Cody and Victoria, for convincing me on buying boss elixir.. and my brother most wanted perfume. Great service and care, lovely fragrances, we will be back for a chat with them soon for sure lol.
April 9, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
We are thrilled to hear about your positive experience with Cody and Victoria! It sounds like they provided exceptional service and helped you find the perfect fragrances for you and your brother. We are so happy that you enjoyed your visit and look forward to welcoming you back soon for another chat and fragrance exploration.
Best wishes,
Jasmyn
Honestly wish I could give more than 5*…
Honestly wish I could give more than 5* to these lovely ladies! Went in today to buy a perfume, and was served by Cody. She was so chatty, friendly and helpful, even gave me a free gift with my purchase! Then after I left, I received both a Facebook message and an email from Cody and her colleague Kaitlyn, letting me know that I had left my bank card in the store. I didn’t even realise, but they went completely above and beyond to make contact with me and return it! I am honestly so grateful to you girls, I’m going on holiday next week and would have had a complete nightmare without it. So to Cody, Kaitlyn, and the other lovely blonde girl behind the counter - THANK YOU! You saved me a whole world of headache. So glad I came to your store, instead of any of the others in Luton Mall. I can’t imagine that anybody else would have gone to all of that trouble to return my card to me!
April 9, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
We are so happy to hear about your positive experience in our store! It sounds like you had a wonderful interaction with Cody and we are thrilled that she was able to provide you with such excellent service. We are also incredibly proud of Cody and Kaitlyn for going above and beyond to return your bank card. Their dedication to customer satisfaction is truly commendable. We are so glad that their efforts saved you from a stressful situation and allowed you to enjoy your upcoming holiday. We strive to create a welcoming and helpful environment for all our customers and it is heart-warming to hear that we have succeeded in doing so for you. Thank you for taking the time to share your experience, and we hope to see you again soon!
Best wishes,
Jasmyn
Amazing staff member
There’s 1 staff member who is always so kind and chatty with me every time I come in store. I’m sure her name is Cody. She always compliments me, makes me feel nice about myself. Bonus points to her for caring about the customers.
I’ve told all my friends and family to buy from this store. Keep up the good work.
April 6, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
We are thrilled to hear about your positive experience! It's wonderful to know that you've had such a great interaction with a staff member. We strive to provide excellent customer service and it's heart-warming to hear that our staff member's kindness and attentiveness have made a positive impact on you. We're so glad you've shared your experience with your friends and family. We appreciate your kind words and support.
Kind regards,
Jasmyn
Best customer service ever
I visited the shop in Luton on Wednesday 2nd April 2025. When I arrived I was welcomed in kindly. There was this one lovely lady called Cody; who did everything to help me pick the perfect perfume for my mum. I was very nervous as I struggle with anxiety. But she put me at ease and I’ve never felt so comfortable speaking to a stranger. I want to thank her for all her hard work. She was amazing.
April 2, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
We are so pleased to hear about your positive experience at our Luton shop. It sounds like you had a truly wonderful visit and we are thrilled that Cody was able to help you find the perfect perfume for your mum. It's heart-warming to hear how she made you feel comfortable and at ease, especially when you were feeling anxious. We are incredibly proud of our team members who go above and beyond to provide exceptional customer service.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
Employees being rude and horrible customer service
I came into the perfume shop in Luton today at 14:30, I came here before and received excellent service from one of the workers, came back today to create a new purchase, however the second I came in the energy was off, two employees gossiping, giving dirty, rude glares at myself and another man browsing through the store, after the man who was waiting along side me left as he didn’t want to wait any longer, I continued to wait, the boy who was attending the store just stood there, didn’t ask me whatsoever if there was anything I was interested in, didn’t serve me and stood there and gave me dirty looks, this is unacceptable customer service, you work in a place where you are meant to serve customers and be polite and not stand there and gossip and give dirty glares, that is not what you are getting paid to do.
I will return to the perfume shop, however if I do see that employee I will simply leave and go to the fragrance shop like I had to do today. BIG BIG MISTAKE AS I ALWAYS MAKE SURE TO MAKE A BIG PURCHASE WITH MULTIPLE PRODUCTS.
March 12, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
We understand your disappointment with the experience you had at our Luton store. We strive to provide excellent customer service and it's disheartening to hear that your visit did not meet your expectations. We value your feedback and will use it to improve our staff training and ensure that all customers receive the attentive and respectful service they deserve. We appreciate you and hope that your future visits will be more positive.
Kind regards,
Sharain
I was greeted by Alicia and I must say…
I was greeted by Alicia and I must say she helped me a lot! She knew how to navigate me through buying the perfect perfume for me whilst working on a budget. 10/10 customer service. I would most definitely recommend being served by her.
March 8, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your kind review! We're delighted to hear you had a positive experience and that Alicia was able to help you find the perfect perfume while staying within your budget. We appreciate your feedback and are thrilled you found her customer service exceptional. We hope you continue to enjoy your new fragrance.
Kind regards,
Jasmyn
Fast delivery and online service
Fast delivery and great online service. Had a small issue with my order, but customer support handled it quickly and professionally. Overall, a reliable shopping experience. Would order again
February 26, 2025
Reply from The Perfume Shop - Luton 104
Hello,
Thank you for your kind review! We're delighted to hear that you enjoyed our fast delivery and online service. We appreciate you highlighting our customer support team's quick and professional handling of your order issue. We strive to provide a reliable and positive shopping experience for all our customers.
Best wishes,
Jasmyn
Amazing experience
Just now I had an amazing experience in the perfume shop in Luton and that is thanks to Cody. She was amazing. Helped me choose nice perfumes for presents, packed them so lovely with little bow and perfume spay on the paper. The little things made it so much more special. She was so sweet and nice and lovely and overall a great experience.
February 14, 2025
Unprompted review
Reply from The Perfume Shop - Luton 104
Thank you for your wonderful review! We're so happy to hear that you had such a positive experience. We strive to offer a wide selection of fragrances and we're thrilled that you found what you were looking for. We're especially delighted to hear about your experience with Cody. Our team is passionate about helping customers find the perfect fragrance, and it's wonderful to know that Cody's expertise and generosity made your visit so special. We hope you enjoy your new fragrance and look forward to welcoming you back soon!
Kind regards,
Sharain
I paid for a personalised ribbon and…
I paid for a personalised ribbon and didn’t realise I had to pay for wrapping paper- I emailed straight after order to add wrapping paper - I was sent a perfume with a ribbon on it and no wrapping paper which looked so stupid!!
February 5, 2025
Reply from The Perfume Shop - Luton 104
We understand your frustration. It sounds like there was a miscommunication regarding the wrapping paper. We strive to provide a seamless experience, and we apologize that this wasn't the case for you. We appreciate you bringing this to our attention and will look into improving our communication processes.
Kind regards,
Sharain
Simple online search
Simple online search found the best price sold and purchased from the perfume shop and delivered promptly on time great value excellent price perfect service
December 9, 2024
I love getting my favourite purfume and…
I love getting my favourite purfume and buying others for friends. Its c easy and quick.
December 1, 2024
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