On Saturday I went into the perfume shop near next in the evening to find a gift for my nephew. The shop was quiet and two lovely young ladies, Ella and Alisha were able to help me find exactly what I... See more
Company replied
Location
Switch locationUnit 21b, The Gallery, Meadowhall Centre, S9 1EP SHEFFIELD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing Alisha and Ella were the best support gave me so many reccomadatioms and were so helpful and just really sweet.
Company replied
I received a warm welcome when I went into the shop. And dealt with the most helpful and friendly (and smiley) assistant, Alisha. I would certainly recommend and shop there again. Meadowhall -... See more
Company replied
Visited Meadowhall 2 store (near the Next store). I had a few questions about a particular product. Alisha was most helpful in answering my queries. Purchased with confidence. Will definitely visit ag... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 21b, The Gallery, Meadowhall Centre, S9 1EP, SHEFFIELD, United Kingdom
4.6
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Alisha and Ella were the best…
Amazing Alisha and Ella were the best support gave me so many reccomadatioms and were so helpful and just really sweet.
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
On Saturday I went into the perfume…
On Saturday I went into the perfume shop near next in the evening to find a gift for my nephew. The shop was quiet and two lovely young ladies, Ella and Alisha were able to help me find exactly what I was looking for. Friendly and knowledgeable staff
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ella was helpful
Ella and her colleague were very helpful. They managed to help me make my mind up without feeling rushed or pressured. I’m very happy with the purchase and will be back soon!
Double their Pay!
July 25, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Billy was so kind and helpful
Billy was so kind and helpful, excellent service and found us exactly what we needed!! Need more people like him in the world 🩷
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I received a warm welcome
I received a warm welcome when I went into the shop.
And dealt with the most helpful and friendly (and smiley) assistant, Alisha. I would certainly recommend and shop there again.
Meadowhall - 2.
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Meadowhall 2 store.
Visited Meadowhall 2 store (near the Next store). I had a few questions about a particular product. Alisha was most helpful in answering my queries. Purchased with confidence. Will definitely visit again when looking for a perfume or aftershave.
July 12, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went into the Perfume Shop on the…
I went into the Perfume Shop on the bottom floor across from Primark in Meadowhall (shop No 2) on Saturday 4th July around 3pm. I was looking to purchase some perfume, however when I asked the young girl assistants they ignored me and carried on chatting. I asked again but got no response so I left. If this is the way forward with the young of today I find it very rude. If that had been me in my workplace I would have been reprimanded for that kind of behaviour. Doubt If I will shop there again.
July 4, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello Jennifer,
Thank you for taking the time to leave your review, I am sincerely sorry to hear about your experience whilst visiting our Meadowhall store. This is certainly not the level of service we strive to provide, and I completely understand your disappointment.
Please rest assured that your feedback will be shared with the relevant management team so that it can be reviewed internally.
Should you wish to provide any further information regarding your experience, please do not hesitate to contact our Customer Services team via our website. We would be happy to investigate this further.
Once again, please accept my sincere apologies for the experience you had.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Rachel was brilliant
Rachel was brilliant.
Did not sell me anything but helped me make an informed purchase choice.
Excellent service.
Thanks Rachel.
June 6, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolutely fabulous
I was served by a lady with glasses, I think she said that she was new to the store. To say she was new you would never had said, her knowledge was amazing. An asset to The Perfume Shop and the store. Thank you.
May 22, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful assistant friendly
Very helpful assistant friendly. Delivered next day great price.
May 15, 2026
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The perfume I wanted wasn’t in stock
The perfume I wanted wasn’t in stock. The assistant kindly ordered it for me to be delivered to the shop within 2 days. Went to collect it, asked whether it could be gift wrapped and the lovely assistant beautifully wrapped it for me
May 18, 2026
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff extremely busy but still helpull.
March 30, 2026
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was helped today by Keeley in the…
I was helped today by Keeley in the perfume shop and just wanted to leave a quick review. She was really friendly and helpful, and took the time to give me a range of different options for a present I was looking to buy.
Keeley made it really easy to choose by explaining the different fragrances and helping me find something that suited perfectly. There was no pressure at all, just great customer service throughout.
March 30, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service, really knowledgeable and helpful staff
March 13, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great
Really helpful staff, got help with everything I needed. Will definitely return to this store in future.
February 13, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady who served me was very helpful…
The lady who served me was very helpful and knowledgeable and helped me get the best deal.
March 3, 2026
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My feedback is for Donna …
My feedback is for Donna she was amazing! She was knowledgeable about the various perfumes I asked about, she couldn’t have been more helpful if she tried! Someone that clearly goes the extra mile for her customers and her employer! Got my rewards card reissued, enquired about availability of perfumes elsewhere in the store and beyond! Thanks to Donna I have my wedding perfume and some lovely memories to go with it! Thank you Donna
March 13, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
How beautiful the staff were in this…
How beautiful the staff were in this store they couldn’t do enough and I came out with 2 purchases thank you Sarah
March 10, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Last Friday i visited the perfume shop…
Last Friday i visited the perfume shop with my husband and was served by two young ladies Ella and Alishah, they were very helpful despite me not purchasing anything, we had a lovely conversation. They even gave me a sample. So i will certainly come back.
February 27, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall 192
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.