(my Mother who previously purchased some samples earlier & kindly included these in my Birthday gifts) I adored a few of the samples so I purchased one on the perfume app. It was great! So quick & e... See more
Company replied
Location
Switch locationUnit 11D, Newport Retail park, NP19 4QQ NEWPORT, GB
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My wife and I visited the Newport store on the 26th August to buy a new aftershave for myself. We were greeted by a very warm and friendly assistant named Lisa. It was a joyous transaction, Lisa was... See more
Company replied
Michelle was so helpful explaining what the shop has to offer will definitely be going back soon
The member of staff who served myself in store,was helpful and polite..offering me the beat deal on the perfume I purchased.
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 11D, Newport Retail park, NP19 4QQ, NEWPORT, United Kingdom
4.7
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Michelle was so helpful explaining what…
Michelle was so helpful explaining what the shop has to offer will definitely be going back soon
October 23, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service above and beyond by…
Excellent service above and beyond by michelle
October 4, 2026
Unprompted review
Reply from The Perfume Shop - Newport 290
Hello Donna,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
My go to perfume shop.
My go to perfume shop.. can always find good deals online and in store.
September 17, 2026
Reply from The Perfume Shop - Newport 290
Hi Tee,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
(my Mother who previously purchased…
(my Mother who previously purchased some samples earlier & kindly included these in my Birthday gifts) I adored a few of the samples so I purchased one on the perfume app. It was great! So quick & easy to order, also didn’t take long at all for the package to arrive. Highly recommend The Perfume Shop! It’s great to see the prices not too high too on a range of them. I go through perfume like there’s no tomorrow and will be ordering more I’m sure!
September 20, 2026
Reply from The Perfume Shop - Newport 290
Hi Karen,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Easy ordering online
Easy ordering online
Great price
Free samples with the perfume I bought 😃
Fast delivery
Thank you
September 10, 2026
Reply from The Perfume Shop - Newport 290
Hello Mel,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great Shopping Experience
My wife and I visited the Newport store on the 26th August to buy a new aftershave for myself. We were greeted by a very warm and friendly assistant named Lisa. It was a joyous transaction, Lisa was very helpful and a delight to talk to. This lady is a valuable asset to her company, we will definitely visit again!
August 26, 2026
Unprompted review
Reply from The Perfume Shop - Newport 290
Hello Barry,
Thank you for your 5⭐ rating! Your feedback Is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Girls in the shop were very helpful and…
Girls in the shop were very helpful and ordered it online for me.
it came very quickly and very happy with my purchase
July 31, 2026
Reply from The Perfume Shop - Newport 290
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady who served me was lovely.
August 26, 2026
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
What an amazing experience
What an amazing experience, went in feeling a bit confused as I didn’t know what I want but the staff were extremely helpful and helped me to find the perfect perfume for me, also made me aware of the rewards cards, I’ll definitely be coming back soon.
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ella was really helpful
Store staff were pleasant, approachable and very helpful navigating a clueless guy in gift shopping. Particularly, Ella saved me when I was clearly out of my depth. Excellent service
July 21, 2026
Unprompted review
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Second 1* review
i visited Unit 11D, Newport Retail park, NP19 4QQ NEWPORT, GB to collect Zadig & Voltaire This is Him Burning Love and was given a cheap paper envelope not even a jiffy bag just thin paper, perfume shop need to review how items should be shipped in line with royal mail guidance safe and secure with edges covered not basic paper packaging. spending money to then be handed a paper envelope that breaks royal mail packaging policy is unacceptable.
i asked staff if i could have a bag and was told they are 20p, all i had in my wallet was £20 notes so this felt unreasonable, after being given inadequate packaging that breaches royal mail standards, being asked for 20p for a bag is an utter joke. staff should use some discretion and brains in situations like this, instead the jobsworth pointed to a sign to belittle me, staff complain they should be treated well yet treat paying customers as dirt.
i will never ever shop here again and the reply to my last review is a joke, you don't reply to emails full stop, dont say you do as i have an email chain and 4 feedback emails in reply to my emails. delete all my information inline with the ICO under article 17 ukgdpr due to repeated failures in handling my queries properly.
jasmyn your last reply saying "busy periods blah blah blah" is nonsense, i emailed over 1 month and had no replies at all, just 4 feedback emails asking how good the repies were when there were no replies. that is the reality, i can and will post the full email chain on X and use GROK to amplify.
1 Comply with royal mail shipping and packaging The perfume or aftershave must be within its original retail packaging and then placed in strong outer packaging, The inner packagings must be packed, secured or cushioned to prevent breakage or leakage of their contents into the outer packaging. YOURS in paper thin envelope i have kept ITS NOT a cushioned envelope this clearly breaches posting policy and will be reported.
2 Advise staff not to be jobsworths over 20p and expect customers to use a £20 note, discretion and brains is important.
3 You have my order number so you can identify me, inline with article 17 ukgdpr right to erasure delete all my information and not limited to unless you can state a legal basis, don't refer me to email because the perfume shop never reply.
4 jasmyn do not reply again with generic or inaccurate statements to try and make the perfume shop look good, it does not reflect the actual service received.
Under section 49 of the Consumer Rights Act 2015, the service was not provided with reasonable care and skill, including the failure to deal properly with my complaint and or email replies
Just delete all my data in full not part and please do not reply. The request . Under ICO the ukgdpr request is valid via email, verbally written or even social media. So you can identify me via the order number.
July 15, 2026
Unprompted review
Reply from The Perfume Shop - Newport 290
Hello Dee,
I was sorry to read your further review and appreciate you taking the time to expand on your concerns.
I would like to reassure you that I personally review each customer's order and correspondence, where sufficient information is available such as an email or associated order number, to understand what has happened before providing a response. In your previous review, I was unfortunately unable to identify your order as no order details were available. I can now see your associated order number within this review, which has allowed me to better understand the concerns you have raised.
I appreciate your feedback regarding the envelope your order was handed to you in. I will ensure these comments are shared with the relevant store for review. As this was a Click & Collect order, the paper envelope was provided by the store when your item was collected to ensure the product was not handed over uncovered, rather than being the packaging used to transport the item through the Royal Mail network for which we use padded jiffy bags and boxes.
With regards to the carrier bag, our stores charge 20p in accordance with company policy and the applicable carrier bag legislation. Whilst I appreciate your frustration at not wishing to use a £20 note for this purchase, our colleagues are required to apply this charge consistently to all customers.
I also acknowledge your request regarding your personal data. Requests to exercise data protection rights, including the right to erasure where applicable, are handled in accordance with UK GDPR. Our Customer Services team will ensure your request is reviewed and processed in line with our legal obligations.
Whilst I appreciate that this has not been the experience you expected, your comments have been noted and will be shared with the relevant teams for review.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Fast delivery
Fast delivery. Great selection of Perfum choices online and in store. Well recommend.
July 8, 2026
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Easy transaction in store
Easy transaction in store. Product not in stock so sorted out home delivery Great price & quick delivery
June 28, 2026
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ordered ,and delivered to shop for…
Ordered ,and delivered to shop for collection.
Very efficient.
June 16, 2026
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service by Lisa
Brilliant service by Lisa . She helped me pick the best perfume for a birthday. She was a bubbly person easy to talk to and understanding. Thank you x
April 30, 2026
Unprompted review
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Everyone at the perfume shop is highly professional, friendly and uphold the best customer service
Everyone at the perfume shop is incredibly helpful and friendly. The store manager Michelle is always willing to help give the best customer service, if that’s with a perfume you like or a perfume you want but are not sure about and if you’d like help with online orders.
The store manager is always on hand to help and always keeps the store looking very professional. I have no need to comment on the store improving however I do believe Newport store would benefit from a fresher look as other stores have been updated to look more appealing to customers. The Newport team as a whole are a fantastic team, I would highly recommend visiting the Newport store for the best experience of customer service and variety of products as well as very good prices.
April 15, 2026
Unprompted review
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Buying perfume in Newport
The staff in Newport were brilliant from start to finish, they helped with different perfumes and when I ordered it came very quickly, a definite 5* rating
March 13, 2026
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
They were very helpful and perfume…
They were very helpful and perfume arrived when they said it would thank you
February 22, 2026
Reply from The Perfume Shop - Newport 290
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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