The Perfume Shop - Newport 290 Reviews 35

Brilliant service by Lisa . She helped me pick the best perfume for a birthday. She was a bubbly person easy to talk to and understanding. Thank you x

Everyone at the perfume shop is incredibly helpful and friendly. The store manager Michelle is always willing to help give the best customer service, if that’s with a perfume you like or a perfume you want but are not sure about and if you’d like help with online orders.
The store manager is always on hand to help and always keeps the store looking very professional. I have no need to comment on the store improving however I do believe Newport store would benefit from a fresher look as other stores have been updated to look more appealing to customers. The Newport team as a whole are a fantastic team, I would highly recommend visiting the Newport store for the best experience of customer service and variety of products as well as very good prices.

The staff in Newport were brilliant from start to finish, they helped with different perfumes and when I ordered it came very quickly, a definite 5* rating

Excellent help from staff choosing correct perfume.

They were very helpful and perfume arrived when they said it would thank you

This evening Friday 16th January 2026 I visited The Perfume Shop in Newport Spytty Retail Park. I was served by a lady called Lisa who in my opinion is a great asset to company.

She was extremely helpful. She actually cared for what I was looking for and in my opinion was honest in all of her opinions. She dealt with me in a professional manner despite the shop being busy.

I ended up leaving with a new bottle of aftershave for myself and I felt comfortable dealing with her.

Top marks ‘Perfume Shop’. Give Lisa a pat on the back from me.

I will be sure to return.

Dave. 28

Store manager,newport spytty, what can I say .. thankyou so much for all you help with choosing all my family's purfume and aftershaves.. Michelle you were amazing.. I will definitely be back.

My time in the perfume was more than pleasant. The lady I delt with was a fantastic help and I could not have survived the experience with out her. Since this experience with Michelle and the help she supplies I have been back twice more and have spent over £600 , thank you again Michelle spending time to listen and help at your busy time. Mike.

The aftershave I wanted was not stocked in store, but it was ordered and ready for collection (although I could have had it delivered to my house) within 3 days. Lovely customer service too.

Zara was very helpful and patient thank you

Sara was extremely helpful, and showed us all the offers available and went out of her way to give exceptional Service. Ended up buying a gift set, Will definitely be coming back. Thank you :)

Lovely service from Michelle and Renarta, wrapped my perfumes and best service

Great price and speedy delivery

Called the store before hand and Michelle the manager was lovely. All the staff are brilliant, took their time giving me testers and making sure I left with exactly what I wanted. 100% will be returning

The delivery was arranged and went perfectly well 👌

Excellent service. Wrapped and made personal

Staff were very helpful, the item I wanted was not in stock but the assistant placed the order and it was delivered to my home the next day.

I had a wonderful shopping experience at the Newport store. Renata was very welcoming and friendly! I couldn’t be happier with my purchase and will certainly come back soon.

I visited the Newport Spytty Retail Park shop today and was served by Michelle who I believe was the General Manager. She dedicated so much time and effort to my 9 year old son who has ADHD as he was looking to purchase his first ‘proper’ aftershave and was very particular about what he was looking for. He asked Michelle so many difficult questions which she did fantastically at answering and he was so satisfied leaving the shop with his chosen aftershave as well as some samples which he has decided he would like for Christmas. I cannot tell you how grateful I am that she had so much patience towards him and was so kind in nature. Not only did she make sure my son was satisfied, she also included my daughter and allowed her to feel involved in the process too. Her colleague working with her too was also fantastic. I am so grateful for people like this in the world and I believe she is an absolute credit to your organisation. Thank you so much Michelle, from myself, Harri and Ayla!