The Perfume Shop - Newtownards 170 Reviews 

30
TrustScore 4.5 out of 5

4.6

Unit B�14A, Ards Shopping Centre, 22 C Circular Road, BT23 4EU NEWTOWNARDS, IE


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Rated 5 out of 5 stars

Was in on Sunday and was greeted by a handsome young man called Jason, Angela and him were extremely helpful and went out of the way to find me what I needed.

Company replied

Rated 5 out of 5 stars

Debbie & Angela in Ards 170 went above and beyond to help me find an aftershave suited to my young nephew's taste. Nothing was too much trouble. They were patient, informative, knowledgeable and sugg... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience with Angela in the perfume shop, Ards shopping center. She was very patient and good with us today and the same last two times we been here... To be honest people like he... See more

Company replied

Rated 5 out of 5 stars

I walked into the perfume shop yesterday Sunday 23rd of march and I was greeted by a wonderful friendly lady called Angela. Angela was the most helpful, friendly person I think I've ever had the pr... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit B�14A, Ards Shopping Centre, 22 C Circular Road, BT23 4EU, NEWTOWNARDS, Ireland

4.6

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.6

All reviews

(30)

33,664 reviews in the last 12 months

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Rated 5 out of 5 stars

Served by Angela very patient and you…

Served by Angela very patient and you can tell she’s dedicated to her work,your company has an asset

July 2, 2025
Unprompted review
The Perfume Shop - Newtownards 170 logo

Reply from The Perfume Shop - Newtownards 170

Hi,

Thanks for your positive review. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Great customer service. 5 stars for Angela

We had an amazing experience with Angela in the perfume shop, Ards shopping center.
She was very patient and good with us today and the same last two times we been here... To be honest people like her are the reason why we love to go back to this place:) thanks Angela

June 8, 2025
Unprompted review
The Perfume Shop - Newtownards 170 logo

Reply from The Perfume Shop - Newtownards 170

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Looking for best birthday gift experience.

I was looking for a best birthday gift, when we passed the shop, I was thinking maybe perfume is the best but the thing is since I am new to the place I didn't know any brand or any smell of the perfume. Really, I don't have any idea what to buy. I was afraid to come in because I don't know what to say and what brand I should tell because I don't really know anything 😅 and in my mind maybe its very expensive 🤭 but my husband told me english people like perfume, so I took courage to enter the shop. And when I enter the shop, Angela is there with Beth. In my mind, I keep asking what should I say, then eventually my mouth open and asking and telling the truth that I am new and know nothing about the brand of the perfume either the smell. But Angela was very good to me, she helping me the best gift ever. She done a huge of testing perfume, I think I am drunk because a lot perfume I smell 🤣🤣🤣 I think more than 20 different perfume. She is really good and very long patience to me until I got my favorite smell of perfume, actually thats not for me its a gift 🤣🤣 I just assuming for me😂 she has no any hesitation if I walk out or buy something. She's trying to help me and introduce some brand and best perfume ever and also the prices. I am afraid if she gave the expensive one but lucky I am I got the best price ever👌😍😍I was shock and very thankful to her. I am very well accommodated and satisfied to their services. And also, after I paid it, I didn't expect that a huge gift awaited. Oh my gosh, seriously a lot of gifts I recieved from them and it doesn't end it there yet aside the best price, a lots of gifts, I also got a big discount 😳😳😳🙉🙉🙉 wow, generally Angela and Beth made my day today. I was very very satisfied. Try also experience what I've experienced today. Look Angela and Beth. They are the best. Come and visit THE PERFUME SHOP ARDS SHOPPING CENTER 🫡🫡😉😉👌👌.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleasant helpful efficient member…

Very pleasant helpful efficient member of staff dealt with me

May 1, 2025
The Perfume Shop - Newtownards 170 logo

Reply from The Perfume Shop - Newtownards 170

Hi,

Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Two of the nicest workers you probably have - The perfume Shop!!

I walked into the perfume shop yesterday Sunday 23rd of march and I was greeted by a wonderful friendly lady called Angela. Angela was the most helpful, friendly person I think I've ever had the privilge to give my money to lol. She was so attentive and helpful to what I needed that it was a pleasure to spend much more than I needed to. Along side Angela was a young man called Andrew who was equally as helpful and polite and again assisted me with my purchases.
THANK YOU GUYS - I will 100% go back to this shop just to see your happy friendly faces.

THE PERFUME SHOP....these 2 bring custom to your business and you need to acknowledge them.

March 23, 2025
Unprompted review
The Perfume Shop - Newtownards 170 logo

Reply from The Perfume Shop - Newtownards 170

Hello,

We are so happy to hear about your positive experience in our shop! It sounds like you had a wonderful time with our team members, Angela and Andrew. We are thrilled that they were able to provide you with such excellent service and help you find the perfect products.

We truly appreciate your kind words and recognition of their hard work. We are committed to providing our customers with a positive and enjoyable shopping experience, and it is heart-warming to know that our team members are making a difference. We will be sure to pass along your compliments to Angela and Andrew. Thank you for choosing our shop and for taking the time to share your feedback.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Staff very friendly and knowledgeable

Staff very friendly and knowledgeable. Debbie was amazing, absolute asset to the company.

March 20, 2025
Unprompted review
The Perfume Shop - Newtownards 170 logo

Reply from The Perfume Shop - Newtownards 170

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Quick,efficient

Quick, easy , efficient and helpful

February 13, 2025
The Perfume Shop - Newtownards 170 logo

Reply from The Perfume Shop - Newtownards 170

Hey,

Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!

Kind regards,
Sharain, The Perfume Shop Team

Rated 5 out of 5 stars

The staff member went out of her way to…

The staff member went out of her way to order the perfume I wanted ,she was friendly & very helpful.I always shop in this store even though I live in a different town.I have always received great customer service in this store.Thank you

January 17, 2025
The Perfume Shop - Newtownards 170 logo

Reply from The Perfume Shop - Newtownards 170

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

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