This was my first experience of The Perfume Shop. I phoned the Norwich, Chapelfield branch to obtain a difficult to buy Ralph Lauren Polo Green male perfume. The lady I spoke to was called Lilli and i... See more
Company replied
Location
Switch locationUnit LG07, St Stephens Arcade, Chapelfield Shopping Centre, NR2 1SB NORWICH, GB
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See what reviewers are saying
Maddie was amazing. She not only interacted with me but my little girl. She helped me pick an aftershave for my partner and it was just a lovely experience. Shopping in the summer holidays with a... See more
Company replied
Fast delivery packaged well included with my Engraved bottle of Hugo which was a very nice personal touch was a sample of another aftershave to try. Also the item was on offer so purchased for a reaso... See more
Company replied
Amazing when there are offers on but a bit pricey when retailing full price and can be bought a bit cheaper elsewhere. Live that they can engraved the bottles that is a big plus and packaging is beaut... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit LG07, St Stephens Arcade, Chapelfield Shopping Centre, NR2 1SB, NORWICH, United Kingdom
4.8
Excellent
52 reviews
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Maddie was amazing to shop with helped…
Maddie was amazing to shop with helped me so much and found the perfume I was looking for so quickly best worker
August 5, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Maddie - super ⭐️
Maddie was amazing.
She not only interacted with me but my little girl.
She helped me pick an aftershave for my partner and it was just a lovely experience.
Shopping in the summer holidays with a child is not easy, so thank you for making my experience lovely.
August 5, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Absolutely fantastic service received…
Absolutely fantastic service received by the staff at the Perfume shop in chantry place. Will only ever buy my perfume from them.
August 3, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Perfect service from the girls in…
Perfect service from the girls in Norwich, this is the best shop to get your perfume from! I always go in and say hello and they’re always very welcoming and lovely!
August 5, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Outstanding service
This was my first experience of The Perfume Shop. I phoned the Norwich, Chapelfield branch to obtain a difficult to buy Ralph Lauren Polo Green male perfume. The lady I spoke to was called Lilli and immediately advised me she had two in stock. I said I would be down directly and asked her to reserve both. On arrival I found Lilli to be very personable and most effecient. An absolute credit to her Company. So much so I spent another £90 on perfume for my wife.
August 3, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely clean store
Lovely clean store , I think it’s had a revamp since I’ve last been in so it looks very modern and nice ! Purchased my friend a wedding gift and had it gift wrapped. I was served by a lovely young lady , maddie I believe, she was very kind and very helpful ! Will deffo be back ! Thanks
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was served by Lilli today in the…
I was served by Lilli today in the Perfume Shop in Chapelfields in Norwich. She was friendly, efficient and very professional in helping me with my perfume purchase today. A first class service thank you.
July 31, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very nice personal touch on offer at The Perfume Shop .…
Fast delivery packaged well included with my Engraved bottle of Hugo which was a very nice personal touch was a sample of another aftershave to try. Also the item was on offer so purchased for a reasonable price which is always helpful. Im sure the person I brought it for will enjoy wearing it.
July 10, 2026
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lilli was so helpful and made my…
Lilli was so helpful and made my choices very easy. Excellent service.
May 30, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Delivered very quickly
May 8, 2026
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lilli - Norwich Store excellent
I always get served by Lilli in the Norwich branch.
Always greeted with a smile and always very polite.
Brilliant customer service and a lovely store.
April 15, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing when there are offers on but a…
Amazing when there are offers on but a bit pricey when retailing full price and can be bought a bit cheaper elsewhere. Live that they can engraved the bottles that is a big plus and packaging is beautiful! x
April 7, 2026
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Customer service was excellent
The customer service provided by Emily was fantastic. She was quite helpful and the options she recommended fit the description perfectly.
March 26, 2026
Unprompted review
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Simple process.
Very friendly and professional service, the store assistant sorted everything out for myself and 4 days later the item arrived.
March 21, 2026
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service and a sample in the box which I would never have tried but will now definitely but.
February 27, 2026
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Swift delivery and affordable perfume.
February 26, 2026
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Norwich 145
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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