The staff at Omni were fantastic, we received great advice& value. The purchase was wrapped to perfection by very friendly staff, the gifts were wrapped & personalised
Company replied
Location
Switch locationUnit 209, Omni Park, Santry, DUBLIN 9 DUBLIN, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rang The Perfume shop omni Santry to check stock availability and was dealt with by Gina who was so bubbly and engaging. When I visited the store later once again I got excellent customer service fr... See more
Company replied
Gina has helped me multiple times buying both men and women’s perfumes. She always is more than happy to help and look after me in the shop each time I visit, and makes coming into the shop great crai... See more
Company replied
All of the staff here at The Perfume Shop omni Park would like to say a huge thank you to all of our customers who participated in our raffle to raise money for cancer. Yous are the best customers we... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 209, Omni Park, Santry, DUBLIN 9, DUBLIN, Ireland
4.9
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful today very nice found…
Very helpful today very nice found everything I needed
September 19, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
Just want to say the staff in Omni…
Just want to say the staff in Omni especially Gina and Joan both amazing customer service from them will definitely be back to them
September 18, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
Gina is a SuperStar
Gina was friendly, professional & lovely to deal with, brilliant customer service
September 18, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
Antonette Thank You so much for Your…
Antonette Thank You so much for Your experience service Grat shop great staff Thank You
September 12, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Dealing with Antoinette to sort out a…
Dealing with Antoinette to sort out a few presents for my wedding was amazing, great customer service from start to finish. Extremely efficient!
September 12, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
The two ladies in the omni store were…
The two ladies in the omni store were absolutely amazing to myself and my brother, best customer experience I’ve had in a long time
September 6, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Friendly and helpful staff
September 6, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Omni Park 175
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Happy customer
I stopped by the perfume shop today to buy a birthday gift for my mam and I cannot rate Gina and Joan highly enough. From the moment I walked in I was greeted with smiles and jokes.
Both women went above and beyond helping me to decide which perfume was most suitable. All the extras with the gift wrapping were so thoughtful and the attention to detail with everything was really appreciated. My mam loved it.
The interaction honestly lifted my spirits. In this day and age that’s rare to come by. I really appreciate both of your help today. Thanks so much
September 3, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
We're happy to hear about the wonderful experience you had selecting a birthday gift! We appreciate you taking the time to share your positive feedback regarding the thoughtful service. Thank you for shopping with us.
The Perfume Shop
Joan and Gina were so helpful and made…
Joan and Gina were so helpful and made the experience better
September 3, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
I was recently helped by Elaine and…
I was recently helped by Elaine and Caroline, and they were absolutely fantastic. Very polite, friendly, and professional — they made the whole experience fun and welcoming, without any prejudice. Truly excellent service!
September 2, 2025
Reply from The Perfume Shop - Omni Park 175
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Elaine and Caroline were wonderful
Elaine and Caroline were wonderful! I came with a friend just to try a perfume he was looking for and I couldn’t resist and bought one as well. Definitely we’ll come back 😍
September 2, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
This was in Omni shopping centre…
This was in Omni shopping centre perfume shop.
I was warmly and kindly assisted by Elaine. A big thank you to her
August 14, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Brilliant and cheerful customer service…
Brilliant and cheerful customer service up in Omni Park.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Lovely customer service by Gina
Lovely customer service by Gina, very pleasant and easy to deal with. Lovely gift wrapping. Pleasant shopping experience. Thank You
Rachel Slevin
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Amazing service from Gina very kind…
Amazing service from Gina very kind very helpful . Lovely experience over all☺️
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
All of the staff here at The Perfume…
All of the staff here at The Perfume Shop omni Park would like to say a huge thank you to all of our customers who participated in our raffle to raise money for cancer. Yous are the best customers we could ask for we appreciate all of your support!!
August 14, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
the staff were so lovely while i was in…
the staff were so lovely while i was in with them today gina went above and beyond for me i will back
August 11, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Best place to but perfumes and…
Best place to buy perfumes and colognes. Good deals now and then and friendly staff
August 5, 2025
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Gina and Joan are the nicest most kind…
Gina and Joan are the nicest most kind people they help you so much and have the best prices are so good always come here and I’ll always continue too🫶🏻
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Omni Park 175
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.