I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exac... See more
Company replied
Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE OXFORD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exac... See more
Company replied
Had a 5* experience from Pele at the Oxford Westgate store. He was very knowledgeable, helpful, and just an all around nice person. He offered extensive product knowledge, thoroughly explained the mem... See more
Company replied
Being of senior age buying perfume for my wife given the brand names ?The young female assistant recognised my bemusement and assisted me with an abundance of choices, and guided me to the best value... See more
Company replied
Amazing service provided by Ishaq. He was very friendly and very patient with me choosing perfume for my family, ended up buying 3 perfumes.
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE, OXFORD, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ishaal was very kind and helpful , give him a raise ibr

Reply from The Perfume Shop - Oxford Westgate 372
Nafeesa is very welcoming and kind , she has excellent customer relations skills.would most definitely recommend!

Reply from The Perfume Shop - Oxford Westgate 372
Staff were very attentive even though it was busy amongst all that they all had a beautiful smile which was very comforting.

Reply from The Perfume Shop - Oxford Westgate 372
Very friendly staff. Guided me and recommended me the best product. Great experience will shop their again

Reply from The Perfume Shop - Oxford Westgate 372
It came very quick wasn't expecting it to come as fast as it did

Reply from The Perfume Shop - Oxford Westgate 372
Had a really great experience in store today. Jamie was super helpful and spent a lot of time with us, helping to choose different fragrances for Xmas presents. Best customer service I've received for a long time!

Reply from The Perfume Shop - Oxford Westgate 372
Brilliant as always . Fast and reliable. I will always come back to them .

Reply from The Perfume Shop - Oxford Westgate 372
Being of senior age buying perfume for my wife given the brand names ?The young female assistant recognised my bemusement and assisted me with an abundance of choices, and guided me to the best value for money and type of fragrance and size. Thank you

Reply from The Perfume Shop - Oxford Westgate 372
Jamie is such a lovely person! He spent his valuable time in explaining me everything quite well. I wish all the salespeople could be like him!

Reply from The Perfume Shop - Oxford Westgate 372
I thought I will receive sample of perfume but I didn’t get anything, the last spice bomb I bought was because the sample was being sent to me. So I appreciate samples alot, it makes me know more fragrances am suppose to buy.

Reply from The Perfume Shop - Oxford Westgate 372
I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exactly what I was looking for. 10/10 would recommend stopping by & speaking with Jamie, he’s super knowledgeable on the different scents. Thank you sooo much!

Reply from The Perfume Shop - Oxford Westgate 372
The staff were friendly and helpful when I bought the product. But when I had to return this product due to getting the wrong item, the shop was locked despite me getting there over 10 minutes before closing on Sunday 20th July. I knocked on the door to motion for the girl at the till to come, and she respondedy with a careless shrug of the shoulders and ignored me. I took my business elsewhere and went To the Fragrance shop.

Reply from The Perfume Shop - Oxford Westgate 372
I went today trying to find a sweet scent for myself and the two employees Jaime and Donica really helped me and gave me a range of scents that I really liked. They were very friendly, passionate about their work and make the whole experience great. I wanted to buy the whole store from what they showed me! Would recommend them! I hope they get the recognition that they deserve.

Reply from The Perfume Shop - Oxford Westgate 372
Jamie was such a lovely member of staff, really friendly and knowledgeable about all of their products and helped us find what we were after straight away☺️

Reply from The Perfume Shop - Oxford Westgate 372

Reply from The Perfume Shop - Oxford Westgate 372
Jamie in Oxford was super helpful. So assertive straight away, and using personal experiences and advice, helped lead me to one of the best suited fragrances for myself! He’s a star!

Reply from The Perfume Shop - Oxford Westgate 372
Jamie was friendly, helpful and patient as I tried a number of new perfumes to find one I liked. He greeted me as soon as I entered the shop and made me feel at ease. He asked me questions so that he could direct me to perfumes I liked, and helped me find the perfect choice for me.
Jamie did a great job! Thank you.

Reply from The Perfume Shop - Oxford Westgate 372
i visit Westgate Oxford and i been served by Amalia, she"s been so nice and profesional

Reply from The Perfume Shop - Oxford Westgate 372
Jake is an absolute asset the team. His service went the extra mile with his kindness, attentiveness and patience. The best service I’ve had in years. Thank you for all your help.

Reply from The Perfume Shop - Oxford Westgate 372
I received incredible service from both Maicey and Donica in The Perfume Shop in Oxford. Both girls were knowledgeable, professional, attentive and friendly providing an overall wonderful experience. The shop itself was full of variety, had a welcoming atmosphere and I loved the flower wall which is a great touch. I’m so happy with my purchases and will definitely be back after the amazing service that I have received today.

Reply from The Perfume Shop - Oxford Westgate 372
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.