The Perfume Shop - Oxford Westgate 372 Reviews 

62
TrustScore 5 out of 5

4.8

Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE OXFORD, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exac... See more

Company replied

Rated 5 out of 5 stars

Had a 5* experience from Pele at the Oxford Westgate store. He was very knowledgeable, helpful, and just an all around nice person. He offered extensive product knowledge, thoroughly explained the mem... See more

Company replied

Rated 5 out of 5 stars

Being of senior age buying perfume for my wife given the brand names ?The young female assistant recognised my bemusement and assisted me with an abundance of choices, and guided me to the best value... See more

Company replied

Rated 5 out of 5 stars

Amazing service provided by Ishaq. He was very friendly and very patient with me choosing perfume for my family, ended up buying 3 perfumes.

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Oxford Westgate, Unit 51, Westgate Shopping Centre, OX1 1PE, OXFORD, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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4.8

All reviews

(62)

35,765 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff commendation

Nafeesa is very welcoming and kind , she has excellent customer relations skills.would most definitely recommend!

December 12, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Rated 5 out of 5 stars

Great service

Staff were very attentive even though it was busy amongst all that they all had a beautiful smile which was very comforting.

November 23, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. Guided me and recommended me the best product. Great experience will shop their again

November 6, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your feedback. It's great to hear of your experience. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

It came very quick wasn't expecting it…

It came very quick wasn't expecting it to come as fast as it did

October 24, 2025
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great experience

Had a really great experience in store today. Jamie was super helpful and spent a lot of time with us, helping to choose different fragrances for Xmas presents. Best customer service I've received for a long time!

September 30, 2025
Unprompted review
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Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Top notch

Brilliant as always . Fast and reliable. I will always come back to them .

September 25, 2025
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your review! it's great to hear of your 5* experience, thank you.

The Perfume Shop

Rated 5 out of 5 stars

Bull in a china shop

Being of senior age buying perfume for my wife given the brand names ?The young female assistant recognised my bemusement and assisted me with an abundance of choices, and guided me to the best value for money and type of fragrance and size. Thank you

September 16, 2025
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Jamie is such a lovely person

Jamie is such a lovely person! He spent his valuable time in explaining me everything quite well. I wish all the salespeople could be like him!

September 10, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your positive review! We appreciate you and hope you have a lovely day.

The Perfume Shop

Rated 3 out of 5 stars

I thought I will receive sample of…

I thought I will receive sample of perfume but I didn’t get anything, the last spice bomb I bought was because the sample was being sent to me. So I appreciate samples alot, it makes me know more fragrances am suppose to buy.

August 22, 2025
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hello,

Thank you for taking the time to share your thoughts. We truly appreciate your feedback, we’re always striving to improve and would love to learn more about your experience. If you have any feedback to share, please don’t hesitate to reach out via our website. We hope to have the opportunity to exceed your expectations next time!

Kind Regards,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jamie was extremely helpful!

I visited the perfume shop two days ago & today as well, to buy perfumes for my sister & my boyfriend’s mum. I experienced great customer service by Jamie he was extremely nice & helpful, he knew exactly what I was looking for. 10/10 would recommend stopping by & speaking with Jamie, he’s super knowledgeable on the different scents. Thank you sooo much!

August 25, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hello,

We appreciate you taking the time to share your experience. We're happy to hear that you received great customer service and found our team member helpful and knowledgeable. Thank you so much for shopping with us!

Kind regards,
Jasmyn
The Perfume Shop

Rated 2 out of 5 stars

Early Closure and lack of communication from staff

The staff were friendly and helpful when I bought the product. But when I had to return this product due to getting the wrong item, the shop was locked despite me getting there over 10 minutes before closing on Sunday 20th July. I knocked on the door to motion for the girl at the till to come, and she respondedy with a careless shrug of the shoulders and ignored me. I took my business elsewhere and went To the Fragrance shop.

July 20, 2025
Unprompted review
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Reply from The Perfume Shop - Oxford Westgate 372

Hi,

We appreciate you bringing this to our attention. We're sorry your return experience didn't match the helpful service you initially received. If you need any further assistance, please do not hesitate to pop in touch.

The Perfume Shop

Rated 5 out of 5 stars

Finding My Scent with Jamie and Donica

I went today trying to find a sweet scent for myself and the two employees Jaime and Donica really helped me and gave me a range of scents that I really liked. They were very friendly, passionate about their work and make the whole experience great. I wanted to buy the whole store from what they showed me! Would recommend them! I hope they get the recognition that they deserve.

July 25, 2025
Unprompted review
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Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Rated 5 out of 5 stars

Jamie was such a lovely member of…

Jamie was such a lovely member of staff, really friendly and knowledgeable about all of their products and helped us find what we were after straight away☺️

July 10, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Hospitable people

The person who attended to me was very pleasant.

July 4, 2025
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Jamie in Oxford was super helpful

Jamie in Oxford was super helpful. So assertive straight away, and using personal experiences and advice, helped lead me to one of the best suited fragrances for myself! He’s a star!

June 18, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Great service!

Jamie was friendly, helpful and patient as I tried a number of new perfumes to find one I liked. He greeted me as soon as I entered the shop and made me feel at ease. He asked me questions so that he could direct me to perfumes I liked, and helped me find the perfect choice for me.
Jamie did a great job! Thank you.

May 27, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

i visit Westgate Oxford and i been…

i visit Westgate Oxford and i been served by Amalia, she"s been so nice and profesional

May 7, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Jake is an absolute asset the team

Jake is an absolute asset the team. His service went the extra mile with his kindness, attentiveness and patience. The best service I’ve had in years. Thank you for all your help.

April 14, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hello,

We are so happy to hear about your positive experience. We appreciate you taking the time to share your feedback. We are thrilled that you found Jake to be helpful, kind, and patient. We strive to provide excellent service and are delighted to hear that our team member exceeded your expectations.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Amazing service and experience

I received incredible service from both Maicey and Donica in The Perfume Shop in Oxford. Both girls were knowledgeable, professional, attentive and friendly providing an overall wonderful experience. The shop itself was full of variety, had a welcoming atmosphere and I loved the flower wall which is a great touch. I’m so happy with my purchases and will definitely be back after the amazing service that I have received today.

April 11, 2025
Unprompted review
The Perfume Shop - Oxford Westgate 372 logo

Reply from The Perfume Shop - Oxford Westgate 372

Hi,

Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.

Kind regards,
Sharain
The Perfume Shop Team

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