The Perfume Shop - Reading 67Reviews 

224
TrustScore 5 out of 5

4.9

37A Town Mall Walk, The Oracle, RG1 2AH READING, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Visited Reading unit this Saturday and was immediately greeted by Ramona. She has given me great advice and showed lovely selection. She was friendly and very knowledgeable about the product, took her... See more

Rated 5 out of 5 stars

I’ve had a wonderful experience with the Perfume shop , Reading . I met this young woman Alexia who guided me through all the new collection as well as some of the recommendations which I personally a... See more

Company replied

Rated 5 out of 5 stars

Once again, a wholesome experience. This is our 2nd visit to ‘THE PERFUME SHOP’ Reading store. We were suggested the right perfume again that matches our smell notes. As always, the staff here are ver... See more

Company replied

Rated 5 out of 5 stars

Ramona gave us great service at the reading town center, Helped us with our gifts and helped us decide what’s better for us. Thankful to her, She was great


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 37A Town Mall Walk, The Oracle, RG1 2AH, READING, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(224)

33,894 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ramona served really well

Ramona served really well
Really happy

February 21, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Always a great experience shopping…

Always a great experience shopping online at the perfume shop.

January 29, 2026
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Just had a very pleasant customer…

Just had a very pleasant customer service with Ramona from Reading's shop. Really appreciated, thank you again also for your professionalism. Au revoir

February 13, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service by “Alexia”

Today i was served by a lovely lady called “Alexia” at the reading oracle perfume shop branch,she was absolutely brilliant,her customer service is excellent,she helped me find the right perfume to fit my budget and purpose,she is very friendly and very knowledgeable,she is a asset to the company .

February 13, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service

Ramon (hope the name is correct) was brilliant! and really helped me deciding on my eventual choice. Thank you for being so nice and and taking time. If you're looking for some perfume, go here first!

February 13, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I had the best experience in Reading…

I had the best experience in Reading store oracle. X
Was served by a very beautiful lady named Salma not only helpful but amazingly polite.
Made my experience so much better x

February 12, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ramona is a very lovely sales person

February 12, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service, charming, efficient. Ramona you are the best

February 12, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Alexia helped me alot and was very…

Alexia helped me alot and was very patient.. would definitely recommend this store

Thanks for showing around variety of perfumes

February 11, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful and positive girls

Very helpful and positive girls. Make in my choices much easier. Tahira and Alexia in (Oracle Reading )

February 10, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really friendly staff and extremely…

Really friendly staff and extremely helpful. I was served by Tahira and she was very attentive and helpful. Will definitely be coming back again

February 10, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

pamona was out of this world

pamona was out of this world , so kind and helpful will definitely be coming back !!

February 10, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very nice

Very nice, helpful experience, lovely staff. Ramona from the reading shop was very helpful.

February 10, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tahira was amazing

Tahira was amazing, very professional, kind and extremely helpful! Was very stuck on what to get for valentines and Tahira helped so much and created a beautiful little hamper 🥰

February 10, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sana was so sweet and helpful

February 4, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Ramona

We keep coming back to this perfume shop because of Ramona. Even though there are other places like Boots with lower prices, we still choose to shop here every time. My husband and I genuinely enjoy coming in, mainly because of how kind, friendly, and helpful she is.

Ramona always gives spot-on recommendations, takes her time with us, and makes the whole experience feel personal, not rushed or salesy. We end up buying almost every time, not because we’re pushed to, but because we trust her and feel comfortable. She’s a real asset to this shop and honestly the main reason we choose it over others.

February 2, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us thanks to the wonderful Ramona! We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service. Everything went smoothly and the quality exceeded my expectations. Friendly, reliable, and professional — highly recommend Hannah too.

February 2, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was wander full saver is and cool best…

Was wander full saver is and cool best best all the time ramona cool

February 2, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nice customer service by Tahira

Nice customer service by Tahira. Really helpful and polite. Thanks.

January 31, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Tahira always look after me when I walk…

Tahira always look after me when I walk in the shop. She’s the best 💯

January 31, 2026
Unprompted review
The Perfume Shop - Reading 67 logo

Reply from The Perfume Shop - Reading 67

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look