I wanted so new perfume but couldn’t decide I spoke to Georgia and she was so helpful and very knowledgable . I will definitely be back can’t wait to hear what other perfumes she will recommend for me... See more
Company replied
Location
Switch location64 High Street, Meadowhall Shopping Centre, S9 1EN SHEFFIELD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a fantastic experience thanks to Asiya. She was incredibly friendly and patient Taking the time to help me find the perfect fragrance without making me feel rushed. Her customer service was exce... See more
Company replied
I was served by Georgia at Meadowhall and she was so helpful and lovely! I didn’t know what perfume I wanted and she helped me pick something that I would never have chosen! Such a lovely and experien... See more
Company replied
Partial order missing took ages to sort it out
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
64 High Street, Meadowhall Shopping Centre, S9 1EN, SHEFFIELD, United Kingdom
4.9
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing staff!
I had an amazing experience at this shop thanks to Ella. I was looking for gifts for my granddaughter and had no idea where to start, but she was incredibly patient, knowledgeable, and welcoming. She took the time to understand what my granddaughter likes and found something perfect! Even though it has been a very warm day, she showed excellent customer service— Ella made the whole shopping experience stress-free and enjoyable. I will definitely be back!
July 10, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A huge thank you to Ella for the…
A huge thank you to Ella for the amazing service today. I was struggling on what perfume to buy for myself and she helped me without no hesitation and approached me in a friendly manner.
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ella
Ella is amazing, she serves us every time we come here, gives amazing suggestions and so helpful x
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ella assisted me with my shopping…
Ella assisted me with my shopping today, great customer service & so friendly! Ella helped me in picking a special perfume for a special occasion with very little information to run on, I told her some previous scents I’ve had & liked and she found just the one for me! Thank you Ella
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ella was super helpful in store today
Ella was super helpful in store today! Will be back again thankyou!
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I wanted to get some perfume but did…
I wanted to get some perfume but did not know which one to get and Tiegan was super friendly and professional and helped me all the way and made my choice easier.
Thank you Tiegan.
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sehr really helpful and patient and…
Sehr really helpful and patient and pleasant to speak to. An absolute star.
July 10, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keeyley was very helpful when I was…
Keeyley was very helpful when I was trying to find a birthday present 10/10 would recommend this store
July 10, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Georgia was so helpful today helping me…
Georgia was so helpful today helping me find an anniversary gift! x
July 7, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Friendly and helpful
Ameerah was extremely helpful in helping us choose some perfumes for our wedding, as well as for a gift! She was friendly, professional and welcoming! Thank you 😊
July 4, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jess has attended to me thrice and it’s…
Jess has attended to me thrice and it’s been an amazing experience shopping with her assistance. Big ups
July 2, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went into the perfume shop looking for a perfume for my girlfriend
I went into the perfume shop looking for a perfume for my girlfriend, Ella gave me a lot of recommendations and helped me choose the perfect one. She gift wrapped it for me and went above and beyond.
June 30, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
the service was brilliant very…
the service was brilliant very professional, staff so helpful
June 18, 2026
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tegan was the most wonderful member of…
Tegan was the most wonderful member of staff, so helpful.
June 29, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Georgia was super helpful and knew…
Georgia was super helpful and knew exactly what I was looking for. Nice to have staff that smile and seem to enjoy their job :)
June 28, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keely was absolutely wonderful helping…
Keely was absolutely wonderful helping me and my fiancée pick our wedding scents! Thankyou!
June 27, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keeley served us today at the shop in…
Keeley served us today at the shop in Meadowhall and she was AMAZING! I absolutely loved that she knew exactly what I was after! Now I have my new signature perfume! Thank you so so much! Deeply appreciate your service! 🥰🩷 xx
June 26, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keeley has been great help to assist me…
Keeley has been great help to assist me finding a cheaper version of my signature perfume AMAZING GIRL
June 26, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you to Georgia I came in looking…
Thank you to Georgia I came in looking for a completely new perfume for myself and she was patient and had excellent product knowledge and was able to help me find a new perfume I loved.
June 18, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.