I wanted so new perfume but couldn’t decide I spoke to Georgia and she was so helpful and very knowledgable . I will definitely be back can’t wait to hear what other perfumes she will recommend for me... See more
Company replied
Location
Switch location64 High Street, Meadowhall Shopping Centre, S9 1EN SHEFFIELD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a fantastic experience thanks to Asiya. She was incredibly friendly and patient Taking the time to help me find the perfect fragrance without making me feel rushed. Her customer service was exce... See more
Company replied
Partial order missing took ages to sort it out
I was served by Georgia at Meadowhall and she was so helpful and lovely! I didn’t know what perfume I wanted and she helped me pick something that I would never have chosen! Such a lovely and experien... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
64 High Street, Meadowhall Shopping Centre, S9 1EN, SHEFFIELD, United Kingdom
4.9
Excellent
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you
Thank you, Jess, from Meadowhall Sheffield. Great customer service skills. Happy customer!
April 17, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Love love the service I received from…
Love love the service I received from kim! Ever so patient!!!!!!!!
April 11, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tiegan was very helpful and friendly…
Tiegan was very helpful and friendly service with a smile
April 3, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best staff
The best staff, and the best experience with from parfume Mariana
March 21, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The best experience with Mariana from…
The best experience with Mariana from perfume shop
March 21, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Billy 10/10
Billy served me today, it was excellent customer service I really felt he went above and beyond to find me the perfect perfume. Couldn't be more appreciative, thank you Billy!
March 19, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from keeley…
Amazing customer service from keeley today, she helps both my partner and son pick their fragrances, she went above and beyond. Honestly the best experience especially for my sons first aftershave!! Definitely will be coming back!!
March 20, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Billy helped me find the perfect…
Billy helped me find the perfect perfume for myself! He was so friendly and showed great costumer service, he was also really knowledgeable of all the different scents and made my experience really lovely! I will definitely be coming shopping here again
March 8, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant
Brilliant
I shopped on Valentine’s Day and despite going in 10 minutes before close, the woman who served me and my partner was extremely welcoming and created a great shopping experience for us. Although I didn’t catch her name, she was very helpful with letting us smell testers, I wanted the YSL Libre perfume and I only like a specific one, she was very helpful to guide me to which one it was and was happy to let my partner test multiple victor and Rolf fragrances.
Overall this was one of the best customer experience, very friendly and helpful staff couldn’t ask for anything better.
February 15, 2026
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear that your Valentine’s Day visit was such a positive experience, even so close to closing time. It’s fantastic that our team could guide you to the exact YSL Libre you love and make testing the Viktor & Rolf fragrances fun for your partner too.
We’ll be sure to pass on your kind words to the store feedback like yours really makes a difference. Thank you again for sharing, and we look forward to welcoming you both back soon!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Fabulous customer service a glamorous…
Fabulous customer service a glamorous lady Keeley serves us she is wonderful very helpful ❤️❤️
February 28, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asiya was the one that serve me
Asiya was the one that serve me, she is so lovely and help me with everything.
February 24, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Katie fantastic customer service today…
Katie fantastic customer service today in store
February 24, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keeley was really helpful with my…
Keeley was really helpful with my daughter and found her a really good bargain.
February 21, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really helpful staff and mentioned a…
Really helpful staff and mentioned a product I didn’t even realise they had - Keeley was an incredible help :)
February 20, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Purchased a gift for a friend from the…
Purchased a gift for a friend from the Meadowhall Store -362. Served by Jill who was really helpful offering advice and giving me a few fragrances to choose from. Nothing was too much trouble. I came away with a lovely gift beautifully wrapped and tied with a ribbon.
Would definitely recommend.
February 18, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.