I wanted so new perfume but couldn’t decide I spoke to Georgia and she was so helpful and very knowledgable . I will definitely be back can’t wait to hear what other perfumes she will recommend for me... See more
Company replied
Location
Switch location64 High Street, Meadowhall Shopping Centre, S9 1EN SHEFFIELD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a fantastic experience thanks to Asiya. She was incredibly friendly and patient Taking the time to help me find the perfect fragrance without making me feel rushed. Her customer service was exce... See more
Company replied
Partial order missing took ages to sort it out
I was served by Georgia at Meadowhall and she was so helpful and lovely! I didn’t know what perfume I wanted and she helped me pick something that I would never have chosen! Such a lovely and experien... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
64 High Street, Meadowhall Shopping Centre, S9 1EN, SHEFFIELD, United Kingdom
4.9
Excellent
196 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keeley was just fantastic,good customer…
Keeley was just fantastic,good customer service guide and advice.Really helped me make good choices
February 13, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keeley was fantastic
Keeley was fantastic. Stuck within my budget and let me smell beautiful fragrances and recommend some great ones.
Perfume was for my partner for valentines and she wrapped it beautifully with some chocolates and a travel spray.
Fantastic
February 12, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Just popped into the shop in…
Just popped into the shop in Meadowhall. Jess was very amazing, approachable, helpful, patient, kind and attentive. Would give her a 10/10.
February 8, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keeley was lovely
Keeley was lovely, super helpful for a guy who didn’t know what he needed to buy his girlfriend. Thank you so much.
February 7, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ameerah was very helpful and friendly
Ameerah was very helpful and friendly
February 6, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A really great experience and friendly…
A really great experience and friendly service from mariana
February 2, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jess was really helpful and got me what…
Jess was really helpful and got me what I wanted
February 2, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service with Saira
Excellent service with Saira, So lovely! Xx
February 1, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff really helpful in making the…
Staff really helpful in making the right choice of purfume
January 30, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kim was very helpful and patient
Kim was very helpful and patient. I found it difficult to make a choice but she helped me until I was able to pick something really special for my husband’s birthday. Thank you Kim!
January 28, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service by Ella
Great customer service by Ella, very knowledgeable with the perfume scents.. She went above and beyond and had alot of patience
January 28, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
review
Keeley was absolutely lovely, great customer service. Super happy customer :)
January 27, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keeley was super kind and good at her…
Keeley was super kind and good at her job
January 27, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ella was great and extremely helpful…
Ella was great and extremely helpful when I needed assistance buying a fragrance
January 26, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asyia she’s amazing and so lovely and…
Asyia she’s amazing and so lovely and great customer service thank you so much Asyia
January 26, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were served today by Keeley
We were served today by Keeley, she was extremely helpful. And gave amazing service.
January 26, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Mariana was the sweetest and so…
Mariana was the sweetest and so helpful, I could have spent so much more hehe.
January 26, 2026
Unprompted review
Reply from The Perfume Shop - Sheffield 362
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.