Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out... See more
Company replied
Unit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB
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Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out... See more
Company replied
We were served by Nicola at the silverburn store and she was so helpful, my son had birthday money to spend and she took her time and answered all his questions and advised him which fragrance would s... See more
Company replied
Was served by Nicola today service was great listened to what I wanted and advised me what was suitable perfume on my skin . Nicole had a chat presented the perfume in a bag with tissue paper which... See more
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We were served by Janice. She was such an amazing, patient and supportive worker, we had a really big shopping and she supported us with whatever we wanted and needed. She helped us with such dedicati... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, United Kingdom
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Excellent service by Faye.. hoping to return soon.. to buy more from Silverburn perfume store..

Reply from The Perfume Shop - Silverburn 249
Amazing service today from Jill went above and beyond for me and my partner with a smile on her face! 10/10 thank you! We won’t go anywhere else now for my fragrances ♥️

Reply from The Perfume Shop - Silverburn 249
The shop assistant Denise
Was really helpful and offered to wrap the perfume 100% customers service

Reply from The Perfume Shop - Silverburn 249
Visit to the Silverburn Mall ‘the perfume shop’ was amazing. She was kind, friendly, and extremely knowledgeable about perfumes. She helped us choose great scents, showed us excellent deals, and made the whole experience enjoyable. Outstanding customer service — thank you, Christina!

Reply from The Perfume Shop - Silverburn 249
Rosina let us try various fragrances before we settled for Fame and Love, very informative and helpful.

Reply from The Perfume Shop - Silverburn 249
Janice and James
Extremely good costumer service and very helpful.

Reply from The Perfume Shop - Silverburn 249
Denise is Lovley and does amazing wrapping very nice shop! And good discounts

Reply from The Perfume Shop - Silverburn 249
Fab service from Janice who was very patient and very very helpful! Guided me through several options and gave great suggestions according to my needs and was not pushy nor did she get annoyed by my requesting for a tester of each and every perfume she suggested! wonderful lady who understood the customer and what they were looking for and even offered me better options than what i had in mind.

Reply from The Perfume Shop - Silverburn 249
Jill was lovely, and was a great help to me today picking out a perfume for my mum. Brill customer service !

Reply from The Perfume Shop - Silverburn 249
Great service from Emma and Janice - friendly and helpful! They suggested options within my budget for gift for friends birthday and helped me choose one. Much appreciated!

Reply from The Perfume Shop - Silverburn 249
Amazing customer service very helpful and polite. Zainab ( staff member )was extremely patient with us and was very kind. Really good experience at the perfume shop would definitely recommend.

Reply from The Perfume Shop - Silverburn 249
I visited the store to get a new fragrance and the help and advice given by Denise was exceptional. She went out of her way to get the right aftershave for me as well as helping me throughout the process

Reply from The Perfume Shop - Silverburn 249
Great price ,Excellent customer service from Janice & Denise at Silverburn couldn’t be more helpful :) Thank You

Reply from The Perfume Shop - Silverburn 249
Excellent service from Jill at your Silverburn store. We find we would travel a longer distance than our local perfume shop as service better . We always appreciate the extra attention from silverburn .

Reply from The Perfume Shop - Silverburn 249
Popped into silverburn and was greeted by the lovely Emma, she was very friendly. I was in looking for samsara which emma was able to pin point right away. She explained there was a 20% offer on in the store so my friend and I both purchased. Emma also signed us up for members cards. Will definitely be back, friendly and knowledgeable young lady

Reply from The Perfume Shop - Silverburn 249
I visited the silverburn store and was served by Janice, she was so helpful and welcoming. Nothing was too much to ask and she helped us pick the best sets for a present. Would visit again

Reply from The Perfume Shop - Silverburn 249
What a fab experience Janice went above and beyond helping pick perfume and aftershaves and also pointing out best values.
It was so relaxing not rushed and fab conversation.
Well done the perfume shop - Silverburn

Reply from The Perfume Shop - Silverburn 249

Reply from The Perfume Shop - Silverburn 249
The service given from the employee Rosina/Silverburn/27/12/25/receipt no:6964 at 11.40am was exceptional! She couldn’t have been more helpful

Reply from The Perfume Shop - Silverburn 249
At a busy time of year the girls in the store were cheery and happy to help anyone that came into the store.
Denise served me and was helpful, efficient and went above and beyond to ensure I got the perfect gift. Denise gave me suggestions, offering me the best deals in store.

Reply from The Perfume Shop - Silverburn 249
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