Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out... See more
Company replied
Unit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB
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Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out... See more
Company replied
We were served by Nicola at the silverburn store and she was so helpful, my son had birthday money to spend and she took her time and answered all his questions and advised him which fragrance would s... See more
Company replied
Was served by Nicola today service was great listened to what I wanted and advised me what was suitable perfume on my skin . Nicole had a chat presented the perfume in a bag with tissue paper which... See more
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We were served by Janice. She was such an amazing, patient and supportive worker, we had a really big shopping and she supported us with whatever we wanted and needed. She helped us with such dedicati... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, United Kingdom
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Bought this brilliant gift from the Perfume shop it was delivered on time and with care will definitely recommend ordering from them

Reply from The Perfume Shop - Silverburn 249
Hi,
Amazing experience. The store manager (Jance ) was so kind andwent out her way. She is a great asett to your team. Highly needs to be rewarded. Will.always come to.this store. Asma

Reply from The Perfume Shop - Silverburn 249
Ordered online and delivered to my door great customer service delighted with my gift sets

Reply from The Perfume Shop - Silverburn 249
The young lady who assisted me with my purchase was excellent and knowledgeable. I only had a photograph of perfume. She had to “source” it online , as it was not in shop. Arranged for it to be delivered. She also checked to see if i had loyalty card. (I had forgotten) Excellent serivce

Reply from The Perfume Shop - Silverburn 249
Emma at Silverburn was so patient with myself (an older generation) and I wish the management would pay notice to an excellent nature and front of house person that the company ought to be proud of.
I do hope that she gets some recognition for her service.

Reply from The Perfume Shop - Silverburn 249
Emma and Jess, have been very professional and helpful in helping us chose various products. Cannot commend them high enough. Best wishes

Reply from The Perfume Shop - Silverburn 249
I went into the silverburn branch with no idea what I was wanting to get, Denise from the store was wonderful and walked me through everything. She also helped me pick out some add ons that I never knew I could get. Was a wonderful experience I couldn’t recommend more

Reply from The Perfume Shop - Silverburn 249
I was happy with my shopping experience at the Silverburn shop… Rosain attended to me and took me round the shop, i only came for one perfume but I ended up buying multiple perfumes because of her services.xx

Reply from The Perfume Shop - Silverburn 249
⭐️⭐️⭐️⭐️⭐️
“Extremely helpful and friendly service at The Perfume Shop. The staff were chatty, approachable, and gave great advice on choosing the perfect perfume for my sister. Highly recommend!”

Reply from The Perfume Shop - Silverburn 249
Denise was very helpful great customer service

Reply from The Perfume Shop - Silverburn 249

Reply from The Perfume Shop - Silverburn 249
Extraordinary customer service. Very friendly and helpful stuff. They got a new loyal customer

Reply from The Perfume Shop - Silverburn 249

Reply from The Perfume Shop - Silverburn 249
James was really helpful. Was very patient with me and let me try a dozen scents before helping me make my choice. Guided me towards a really good deal and got a bottle of Hugo Boss normally £125 for £55. Very happy.

Reply from The Perfume Shop - Silverburn 249
Gill was lovely and friendly from the moment I walked in. She was great at recommending new fragrances that are out and let me smell them and told me about deals in store. It was a really easy, pleasant experience and for the first time in forever I actually got a couple of samples with my purchase.

Reply from The Perfume Shop - Silverburn 249
Our whole experience was excellent because of one your valuable sales person named Faye.She was so kind and she was so helpful.I would definitely come back to your store .One reason for that would be Faye and her service.Thank you Faye for your lovely service.

Reply from The Perfume Shop - Silverburn 249

Reply from The Perfume Shop - Silverburn 249
Thank you to Emma and Kieraleigh for providing excellent customer service x

Reply from The Perfume Shop - Silverburn 249
Lovely service from Janice at silverburn store Adding personal touch to a special gift

Reply from The Perfume Shop - Silverburn 249
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