The Perfume Shop - Silverburn 249 Reviews 

110
TrustScore 5 out of 5

4.9

Unit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB


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Rated 5 out of 5 stars

Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out... See more

Company replied

Rated 5 out of 5 stars

We were served by Nicola at the silverburn store and she was so helpful, my son had birthday money to spend and she took her time and answered all his questions and advised him which fragrance would s... See more

Company replied

Rated 5 out of 5 stars

Was served by Nicola today service was great listened to what I wanted and advised me what was suitable perfume on my skin . Nicole had a chat presented the perfume in a bag with tissue paper which... See more

Company replied

Rated 5 out of 5 stars

We were served by Janice. She was such an amazing, patient and supportive worker, we had a really big shopping and she supported us with whatever we wanted and needed. She helped us with such dedicati... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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4.9

All reviews

(110)

36,253 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect gift

Bought this brilliant gift from the Perfume shop it was delivered on time and with care will definitely recommend ordering from them

December 10, 2025
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Rated 5 out of 5 stars

Amazing Manager - Jance

Hi,

Amazing experience. The store manager (Jance ) was so kind andwent out her way. She is a great asett to your team. Highly needs to be rewarded. Will.always come to.this store. Asma

December 14, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Rated 5 out of 5 stars

Ordered online and delivered to my door…

Ordered online and delivered to my door great customer service delighted with my gift sets

December 4, 2025
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 5 out of 5 stars

The young lady who assisted me with my…

The young lady who assisted me with my purchase was excellent and knowledgeable. I only had a photograph of perfume. She had to “source” it online , as it was not in shop. Arranged for it to be delivered. She also checked to see if i had loyalty card. (I had forgotten) Excellent serivce

November 30, 2025
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you for your lovely feedback. It's great to hear about your 5* experience.

The Perfume Shop

Rated 5 out of 5 stars

Emma at Silverburn was so patient with…

Emma at Silverburn was so patient with myself (an older generation) and I wish the management would pay notice to an excellent nature and front of house person that the company ought to be proud of.
I do hope that she gets some recognition for her service.

November 27, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Emma and Jess

Emma and Jess, have been very professional and helpful in helping us chose various products. Cannot commend them high enough. Best wishes

November 25, 2025
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I went into the silverburn branch with…

I went into the silverburn branch with no idea what I was wanting to get, Denise from the store was wonderful and walked me through everything. She also helped me pick out some add ons that I never knew I could get. Was a wonderful experience I couldn’t recommend more

October 21, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Thanks for your review!

It's great to hear your positive feedback. We value you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I was happy with my shopping experience…

I was happy with my shopping experience at the Silverburn shop… Rosain attended to me and took me round the shop, i only came for one perfume but I ended up buying multiple perfumes because of her services.xx

October 1, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi there,

I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Perfect friendly helpful service

⭐️⭐️⭐️⭐️⭐️
“Extremely helpful and friendly service at The Perfume Shop. The staff were chatty, approachable, and gave great advice on choosing the perfect perfume for my sister. Highly recommend!”

September 30, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Extraordinary customer service

Extraordinary customer service. Very friendly and helpful stuff. They got a new loyal customer

September 25, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Great help

Great help, polite

September 19, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your lovely words and for choosing us to shop with. We appreciate you.

The Perfume Shop.

Rated 5 out of 5 stars

James was really helpful

James was really helpful. Was very patient with me and let me try a dozen scents before helping me make my choice. Guided me towards a really good deal and got a bottle of Hugo Boss normally £125 for £55. Very happy.

September 13, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Great atmosphere and friendly staff

Gill was lovely and friendly from the moment I walked in. She was great at recommending new fragrances that are out and let me smell them and told me about deals in store. It was a really easy, pleasant experience and for the first time in forever I actually got a couple of samples with my purchase.

September 10, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your positive review! We appreciate you and hope you have a lovely day.

The Perfume Shop

Rated 5 out of 5 stars

Our whole experience was excellent…

Our whole experience was excellent because of one your valuable sales person named Faye.She was so kind and she was so helpful.I would definitely come back to your store .One reason for that would be Faye and her service.Thank you Faye for your lovely service.

September 7, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your lovely review!

The Perfume Shop

Rated 5 out of 5 stars

Excellent review

Thank you to Emma and Kieraleigh for providing excellent customer service x

August 25, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Lovely service from Janice at…

Lovely service from Janice at silverburn store Adding personal touch to a special gift

August 25, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

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