The Perfume Shop - Silverburn 249 Reviews 

110
TrustScore 5 out of 5

4.9

Unit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB


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Rated 5 out of 5 stars

Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out... See more

Company replied

Rated 5 out of 5 stars

We were served by Nicola at the silverburn store and she was so helpful, my son had birthday money to spend and she took her time and answered all his questions and advised him which fragrance would s... See more

Company replied

Rated 5 out of 5 stars

Was served by Nicola today service was great listened to what I wanted and advised me what was suitable perfume on my skin . Nicole had a chat presented the perfume in a bag with tissue paper which... See more

Company replied

Rated 5 out of 5 stars

We were served by Janice. She was such an amazing, patient and supportive worker, we had a really big shopping and she supported us with whatever we wanted and needed. She helped us with such dedicati... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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4.9

All reviews

(110)

33,664 reviews in the last 12 months

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Rated 5 out of 5 stars

I would just like to say that my…

I would just like to say that my experience in store today was made a lot easier and the service received from Jill at the silverburn store was amazing and a 10/10
I would highly recommend Jill to anyone who is looking for aftershave or perfume and are unsure what to get as she made sure that we left happy with the choice we made

August 24, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Amazing service

Had amazing service from Emma and Janice at the perfume shop silverburn branch. They where so helpful and friendly, had a lovely experience will definitely be back for some more perfume at this store.

August 22, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hello,

We're happy to hear you had such a lovely experience in our Silverburn branch. We appreciate your kind words and thank you for shopping with us.

Sincerely,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Helpful staff

Denise was very helpful with my indecisive behaviour!

July 30, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Jill and Faye were extremely helpful!

Jill and Faye were extremely helpful!! Helped picked my sisters wedding perfume and couldn’t have been any nicer!! Thanks ladies

July 27, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Rated 5 out of 5 stars

I went to silverburn looking for a…

I went to silverburn looking for a perfume for my granddaughters birthday. I was struggling looking and hannah came over to help me. I have never been treated with such respect and politeness as I was with this young lady. She certainly knew what she was talking about and I will definitely be coming back!.

My granddaughter also loved her perfume!!

July 19, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Jill Took lots of time to help us find the right aftershave. She was so super helpful and pleasant. All the staff were.

July 19, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Highly recommend

Kipp was super helpful today and was really patient with me while I asked to smell several testers - I was very indecisive. Once I'd decided on an aftershave, Kipp wrapped the bottle for me and kindly gave me a complimentary personalised ribbon which was a lovely touch. Excellent customer service!

July 19, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Denise at sliverburn store was superb

Denise at sliverburn store was superb. Amazing service and helped me go for a new scent for my wedding. Very much appreciated, thank you. Would highly recommend

July 16, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Fantastic service

Best customer service ever from Kit in the silverburn branch he gift wrapped my set perfect for me was very chatty made me feel the perfect customer .

July 7, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

We visited Silverburn Perfume shop.

We visited Silverburn Perfume shop.. Kipp was awesome..very friendly & Informtive.. this shop is one of a kind and so is Kipp..
All the best ..

July 6, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review. I am pleased to hear you had a 5* experience with us.

Thank you!
The Perfume Shop.

Rated 5 out of 5 stars

SUPERB

All the shop assistants were extremely helpful & made ensured that we smelled every perfume/aftershave possible for our wedding day! Great service

July 5, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

Thank you for your review!

The Perfume Shop

Rated 5 out of 5 stars

Friendly perfume shop, would recommend!

We were helped by Rosina who was really nice and patient, showed us lots of different options and was lovely to chat to. Recommend going here, they had a discount on and it was a great deal too. Thanks so much!

July 4, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Great

Great, Rosina was very helpful at Silverburn.

July 4, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your kind words! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Elaine was very pleasant and helpful…

Elaine was very pleasant and helpful and helped us find exactly what we wanted. Excellent service

July 4, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your positive words! We appreciate you.

Kind regards,
Sharain

Rated 5 out of 5 stars

Order was fulfilled in a timely manners…

Order was fulfilled in a timely manners folks at store were fantastic.

June 23, 2025
Unprompted review
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Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

I was in your Silverburn store in…

I was in your Silverburn store in Glasgow and was served by Hannah. Hannah was very helpful and went out her way to help me select a number of perfumes.

Because of Hannah I only go to your Silverburn store.

June 9, 2025
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Staff are great

Staff are great, Janice helped us pick out our perfume and aftershave and had a great chat.

June 19, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

TPS SILVERBURN

Absolute top class service from the girls once again the beautiful bubbly Helen always sorts me out with different perfumes for my wife as I am hopeless when it comes to perfume she even thinks of the message to write on the ribbon when wrapping my perfume and even the older lady who I think is the manager always asks me how I am and is very chatty.You always get the personal touch from the staff and my wife has loved every perfume I've bought from there.👌👌👌

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Janice was extremely helpful and friendly during my visit. I was looking for Prada and she was great

March 7, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Amazing service as always from Kip

Amazing service as always from Kip

April 12, 2025
Unprompted review
The Perfume Shop - Silverburn 249 logo

Reply from The Perfume Shop - Silverburn 249

Hi,

Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.

Kind regards,
Sharain
The Perfume Shop Team

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