I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely,... See more
Company replied
The ladies in Solihull were fab Tiabah & Connie were polite and friendly they both were able to help me even though the ultimate needed wasn’t in store however helped me use that online store to do de... See more
Company replied
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful young lady. Made my shopping experience very easy!
Connie helped me pick some gifts with excellent gift wrap, definitely will be returning.
Thank you !

Reply from The Perfume Shop - Solihull 293
Lucinda was great! Lucinda was very patient and showed me a lot of options.

Reply from The Perfume Shop - Solihull 293
Tibah was fantastic today in store, helped me pick a perfume for my sister! Thank you very much Tibah 😊

Reply from The Perfume Shop - Solihull 293
Just popped in come all the way from Bradford
Connie made my life and shopping so much easier and was so helpful.
Flying visit and happy with my shop

Reply from The Perfume Shop - Solihull 293
Alisha and Ryan had amazing customer service and recommended great products and helped me exceptionally.

Reply from The Perfume Shop - Solihull 293
Lucinda was exceptionally helpful and kind . Will definitely purchase again from the Touchwood store

Reply from The Perfume Shop - Solihull 293
Very friendly staff in the Solihull branch
Very helpful

Reply from The Perfume Shop - Solihull 293
Served by Alisha, brilliant service, warm and efficient! Had an autistic toddler with me but did not hesitate to help and be patient
Was greeted by Connie upon arriving to the moment I left she was there to answer any and all questions. She was particularly helpful with advising me on aftershaves I’d like after describing the scent I like. She then brilliant advised me on the perks of signing up.

Reply from The Perfume Shop - Solihull 293
Ryan was AAAmazing!! so patient, helpful and friendly! A 5 star service ! Thank you

Reply from The Perfume Shop - Solihull 293
Absolutely fantastic service with Lucinda today, she was extremely attentive and caring throughout our time here today. Looking for a wedding gift and we found the perfect gift. The finishing touches to the gift were amazing, thank you

Reply from The Perfume Shop - Solihull 293
Amazing customer care, thank you Lucinda for help in me find and beautifully wrap my daughters present for her wedding xx

Reply from The Perfume Shop - Solihull 293
I really love the staff in the solihul branch such a lovely staff very respectful

Reply from The Perfume Shop - Solihull 293
I needed to purchase a birthday gift and Carla was really helpful, went through all of the options to help me make a decision and told me about the great offers instore. She also told me about a fab wrapping service that they have available - I would 100% recommend!

Reply from The Perfume Shop - Solihull 293
Ella and Connie were amazing today. Oth helped me find my perfect fragrance.

Reply from The Perfume Shop - Solihull 293
Fantastic service staff are a breath of fresh air!! Lovely so friendly Ryan and connie were amazing thank you so much!! Xx

Reply from The Perfume Shop - Solihull 293
Enjoyed popping in to have a look at various bottles I’d had my eye on. I appreciated that I wasn’t jumped on the second I walked through the door and allowed time to browse before 5 or so mins later offered any help. Even explaining that an offer wasn’t valid on an item I was interested in was good to know prior to the till.
I don’t use TPS for the loyalty scheme especially due to the poor ‘items’ but the stores and online for their deals and availability are always a go to place, touchwood store is no exception great staff, great location and accessibility

Reply from The Perfume Shop - Solihull 293
Connie helped me with my fragrances verry satisfied thank you

Reply from The Perfume Shop - Solihull 293
Tiabah was amazing! she helped me pick out from multiple fragrances, set me up a loyalty card, let me know of the over £30 spend a £10 travel perfume and gift wrapped my gift.. she made it so easy for me and made me feel comfortable… will definitely be returning!! thank youuu

Reply from The Perfume Shop - Solihull 293
I was served by Lucinda today and I couldn’t have asked for a better service. She was so patient with me and helped me choose the right perfume for a gift for a friend and even ended up getting one for myself too lol ! Thanks Lucinda😆

Reply from The Perfume Shop - Solihull 293
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.