I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
Location
Switch location7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely,... See more
Company replied
The ladies in Solihull were fab Tiabah & Connie were polite and friendly they both were able to help me even though the ultimate needed wasn’t in store however helped me use that online store to do de... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
4.9
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect welcoming by Connie
Perfect welcoming by Connie, Sabrina and Lucinda, thank you for great reception and showing a wonderful range of fragrance choices. 10/10 staff with humour and smiles goes a long way. Recommend poppy by.
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
had a wonderful experience being served…
had a wonderful experience being served by sabrina in solihull. great knowledge in perfume and the deals that were on.
also had great communication with her colleagues, Connie & Lucinda
will be returning
thankyou!
August 21, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.
Kind regards,
Sharain - The Perfume Shop
Ryan gave great customer service and…
Ryan gave great customer service and helped me find the fragrance I needed.. Life saver, thank you Ryan ☺️
August 14, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Really good customer service from Ella
Really good customer service from Ella. She showed me around the latest products, gave her opinion and took her time when serving me. This allowed me to have a look around the products and make an informed purchase.
July 19, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Lucinda and elicha really helped me out…
Lucinda and elicha really helped me out fabulous service
Thanks
July 19, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
She’s very kind and has patience with…
She’s very kind and has patience with costumers.
Helped me a lot today finding a holiday fragrence! Very impressed with Connie
Will be returning to Solihull store!
July 18, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Love this Store
Love this Store! Love the Staff! Connie, Ryan and Tiabah were SO helpful without being pushy. Very patient with me and gave me good advice and made me smile! This is the only perfume shop I will go to for sure.
July 15, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
Great service
Great service
Delivered really quickly, and with a free sample of another perfume bonus!!
July 10, 2025
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
Carla was a wonderful staff
Carla was a wonderful staff, as well as her colleagues also being very supportive and helpful, Thank you.
July 9, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.
The Perfume Shop Team
Great service from everyone had lots of…
Great service from everyone had lots of fun 😂😂
Especially from Lucinda !!
July 9, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.
The Perfume Shop Team
Was made more than welcome in store
Was made more than welcome in store, and Ryan was the perfect assistant that was more than accommodating and helpful. Advice the best option to purchase, as I had ordered incorrectly online.
July 9, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Fantastic service
Fantastic service. Lucinda at the Solihull store was very helpful in helping me pick out a gift.
July 8, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.
The Perfume Shop Team
Good experience at the Touchwood store…
Good experience at the Touchwood store - the staff were able to order me a refill for my perfume, delivered to my house without any issue. Had a problem with it and was able to get help from Coventry store a couple days later.
July 4, 2025
Reply from The Perfume Shop - Solihull 293
Hi
We appreciate your feedback on your experience with our team. We're happy to hear that our staff were helpful and that you received your order without any problems. Thank you for shopping with us.
The Perfume Shop
I was served by Connie today
I was served by Connie today. Who was brilliant and very welcoming.
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review.
The Perfume Shop
Amazing service from Connie xx
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review.
The Perfume Shop
Excellent service!
Excellent service!
Connie was super helpful and knowledgeable!!
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your review!
The Perfume Shop
Brilliant service by the Connie
Brilliant service by the Connie. Will visit the store again due to her exceptional customer service and advice.
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your review!
The Perfume Shop
Brilliant customer service
We were served by Lucinda, she was absolutely amazing, very smiley and positive! Understood every scent note we were looking for and helped us find the right perfume. A very lovely experience thanks to Lucinda!
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Amazing service from Lucinda!
Amazing service from Lucinda!! So helpful and lovely.
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Lucinda was extremely friendly and…
Lucinda was extremely friendly and helpful when making perfume choices today. Would definitely recommend friends .
July 2, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.