Review for 2nd August 26. This shop is fantastic. Thank you so much to Lucy and all the staff. Everyone was so helpful. Lucy helped us to choose Aftershave and Perfume and gave us time to think and l... See more
Company replied
Location
Switch locationUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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See what reviewers are saying
Lucy had great fragrance knowledge and a genuine passion for helping me find the right scent. All the staff were super friendly and made it a great experience all in all. Would definitely recommend if... See more
Company replied
Anthony was very helpful towards selecting the perfect perfume for me! He listened carefully to what i was looking for and even gave me and my boyfriend free samples! Thank you Anthony we will definit... See more
Company replied
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, United Kingdom
4.9
Excellent
159 reviews
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Anthony has amazing customer service…
Anthony has amazing customer service and always there to help !
August 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the perfume shop west quay
Anthony is simply the best. I felt like a queen. great customer experience. thank you
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Anthony helped me pick out a perfume…
Anthony helped me pick out a perfume for my aunt and he was so helpful the entire time. The entire experience was fantastic and my aunt loved the gift!!
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Review for 2nd August 26
Review for 2nd August 26. This shop is fantastic. Thank you so much to Lucy and all the staff. Everyone was so helpful. Lucy helped us to choose Aftershave and Perfume and gave us time to think and let the perfume and aftershave settle before making our choices. Very reasonably price. Staff are very helpful . Would definitely shop here again.
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Anthony was very helpful towards…
Anthony was very helpful towards selecting the perfect perfume for me! He listened carefully to what i was looking for and even gave me and my boyfriend free samples! Thank you Anthony we will definitely be back again.
August 8, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good service from emily and zaynah
August 9, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Easy home delivery
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
July 20, 2026
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 4⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We are regular costumers and every time…
We are regular costumers and every time we had a great experience. Today, we wanted some gifts for our family and Antony was great, kind and very helpful.
August 8, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Anthony was a very friendly
Anthony was a very friendly, helpful person from the minute I walked in.
August 8, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great Staff
Lucy had great fragrance knowledge and a genuine passion for helping me find the right scent. All the staff were super friendly and made it a great experience all in all. Would definitely recommend if you’re looking to walk out with your ideal fragrance.
August 6, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience and very professional…
Great experience and very professional from Anthony!
August 5, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service was patient and Amazing…
Amazing service was patient and Amazing sales
August 4, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Tania from Southampton branch is very…
Tania from Southampton branch is very helpful and was able to help us very much. Amazing service
August 4, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Customer service excellent
Customer service excellent, got some discount and Anthony was really helpful and so polite 😎
August 3, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Anthony was super helpful in choosing a…
Anthony was super helpful in choosing a birthday gift for my boyfriend!!
August 3, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Tania was a wonderful help to me and my…
Tania was a wonderful help to me and my son in choosing a perfume for my wife!
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really helpful service from Tania !
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We had a lovely shopping experience…
We had a lovely shopping experience with Anthony today, he took the time so show us lots of options and found us the perfect gift for someone special.
July 31, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Anthony was very helpful today and i…
Anthony was very helpful today and i basically smelt the whole shop. thank you.
July 31, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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