I was served by Anthony and he was extremely helpful and very knowledgeable. He told me the benefits of having a membership card and I left feeling that I had got a good deal.
Company replied
Location
Switch locationUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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See what reviewers are saying
Was great visiting The perfume shop like always. And thanks to Anthony who provides the best service. So friendly and very co operative. Thank you Anthony for your lovely suggestions.
Company replied
Went into the perfume store in westquay looking for a new scent, the lady was really helpful and went out of her way to help and recommend a few, one of them i purchased. Later ordered some perfume on... See more
Company replied
Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, whi... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, United Kingdom
4.9
Excellent
220 reviews
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Anthony served me in a very…
Anthony served me in a very professional way. He offered me a loyalty card and gave some samples. I'm very happy for my shopping xx
September 22, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great Help
The team were very helpful in recommending perfumes. Antony demonstrated excellent product knowledge and was very kind throughout the process.
September 22, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Joseph,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
excellent experience
excellent experience! Tania was a big help in helping me choose the perfect scent and gift wrapped it for me perfectly :)
September 22, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Chloe,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Great experience
Great experience. Anthony in the west quay store was very helpful!
Defo recommend
September 21, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Shainaz,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Wonderful customer service by Anthony…
Wonderful customer service by Anthony today and purchased the right gift :)
September 21, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Sara,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Antony was very lovely and served us…
Antony was very lovely and served us today
September 18, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Alisha,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Great prices
Great prices, variety and attitude and service from anthony
September 16, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Sofia,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
antony was the goat thank you so much
antony was the goat thank you so much
September 16, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Katya,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Southampton West Quay 375
Hello Jack,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great service by Anthony remembered…
Great service by Anthony remembered everything and provided it
September 12, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Nicholas,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amazing customer service by Anthony
September 12, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Mitchell,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Anthony was very friendly and helpful
Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, which really helped me make my decision.
Great service overall, and I would highly recommend Anthony!
September 12, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Eid,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Anthony was very knowledgable and a…
Anthony was very knowledgable and a great help to my shop today!
September 9, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Sophie,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I visited your west quay store today…
I visited your west quay store today and I received excellent customer service from a chap called Anthony he really went above and beyond to help me and being disabled I struggle with a lot of things and more often than not i don't get the help I need whilst shopping but Anthony was absolutely amazing he gave me multiple testers and helped me in every way possible so I will definitely be visiting him again soon...thankyou 🙂🙂🙂
September 7, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi John,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Anthony was really kind and very…
Anthony was really kind and very helpful.
September 7, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Jessica,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Anthony was the most helpful and…
Anthony was the most helpful and charming server today. He helped me bag some bargains. Thank you 🤩
September 5, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Susan,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Very satisfied thanks to Emily 10 out…
Very satisfied thanks to Emily 10 out of 10 service 😀
September 4, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Alex,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Tania was extremely helpful and made…
Tania was extremely helpful and made picking out a perfume for my daughter a breeze. Thank you
September 4, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello Debby,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Anthony was such a lovely and informal…
Anthony was such a lovely and informal server. Had a great experience!
September 2, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi Mads,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
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