Great experience, popped in on the off chance and ended up buying two items, as there was a great promotion on for the aftershave we were looking for. Thanks Anthony for your support and assistance, y... See more
Company replied
Location
Switch locationUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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See what reviewers are saying
Anthony greeted with a big smile and friendly approach and let me look first then re approached for support and was great a recommending an alternative option as well my one I wanted to make think.... See more
Company replied
I visited your west quay store today and I received excellent customer service from a chap called Anthony he really went above and beyond to help me and being disabled I struggle with a lot of things... See more
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, United Kingdom
4.9
Excellent
188 reviews
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I had a very positive experience
I had a very positive experience. Tania was friendly, polite, and welcoming. She was patient, helpful, and made sure all my questions were answered. Her excellent customer service made the whole experience pleasant and stress-free. Thank you for your kindness and professionalism.
June 21, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service very helpful
Great customer service very helpful
Tania
June 21, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great store and knowledgable staff member called Anthony.
Anthony in the West Quay store, Southampton was an amazing help not only in knowledge of stock he also worked out in store promotions in his head. A lovely chap. Not pushy just good salesmanship.
June 19, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service and knowledge
Lucy was really knowledgeable and happy to spend ages talking to me to find out what scent profile I wanted.
Great service.
June 20, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tania really helped us with our sale
Tania really helped us with our sale
June 19, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a great experience with Taniya
Had a great experience with Taniya , She is superb when it comes to helping me shop my favourite scent
June 18, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff is great on her service during…
Tania is great on her service during our visit, she is approachable. Tnx. See you again on next cruise😊
June 18, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The store is great and the employees…
The store is great and the employees are very nice and friendly. They assisted me perfectly and didn’t mind helping me constantly. Their names are Anthony and Mreyam and they are nice people.
June 17, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
#Anthony is the best
Wonderful customer service from Anthony. We were treated very kindly and had a great experience buying from here. We will definitely be returning again!!
June 16, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came into today maryam was super…
Came into today maryam was super helpful with my purchases as always as coming here almost every week and always great customer service
June 14, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Mariam provided brilliant advice on which male eau de toilets to choose, then beautifully wrapped them whilst we had a lovely chat - a great experience!
June 13, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tania was lovely and helpful and gift…
Tania was lovely and helpful and gift wrapped it for me xx
June 13, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best customer service
Best customer service. G and Tania made my purchase feel right. Love it!
June 13, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very good service from Tania and G
June 13, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Karan was amazing she helped as alot 😊
June 12, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My boyfreind and I came into buy some…
My boyfreind and I came into buy some aftershave for our holiday we were helped by a lovely member of staff Jean who was amazing and very helpful!!
June 12, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really helpful staff!
June 12, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Gave me 20% off and Tania found the…
Gave me 20% off and Tania found the perfume I wanted straight away and wrapped it very nicely for me.
June 12, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
very kind and helpful Tania
June 12, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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