Came in the shop and Shaz was amazing. She was super helpful, and efficient and really helped make it a more relaxed experience by being kind to my child. Customer service was above and beyond.
Company replied
Location
Switch locationUnit 8, East Mall, Stratford Centre, The Broadway, E15 1XL LONDON, GB
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See what reviewers are saying
Great service in store. They ordered on Wednesday at 4pm and arrived in the post by Friday midday. Excellent. I would recommend some bubble wrap or paper packing as the perfume was rattling around the... See more
Company replied
I had an excellent customer service experience today at The Perfume Shop, Stratford Centre. Diane was incredibly warm, helpful, and polite throughout the time I spent in the store selecting from t... See more
Company replied
Samira, You’re so amazing attending to each customer and providing advice and being calm with each and everyone. Well done Samira, You managed to sell five perfumes to me and my sister today, and th... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 8, East Mall, Stratford Centre, The Broadway, E15 1XL, LONDON, United Kingdom
4.7
Excellent
80 reviews
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The worst customer service experience.d
The worst customer service experience.
I wanted to buy a 100ml YSL Y but the staff advised that I should buy 200ml YSL Y as it can be refilled so I would be better off on the longer run.
I went back to the store and at this point they said they can't refil it - just appauling service and contradicting policies.
Would not recommend at all!!!
August 25, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Having very nice experience with Diane…
Having very nice experience with Diane at Stratford centre. Excellent customer service she provided.
July 22, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Samira great service
Samira at Stratford boardwaly excellent customer service, very calm and calculative. She was charming and this wants to make me want to come back again just because of this excellent service.
June 30, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Diana customer service is the best
Diana customer service is the best.
I like her customer service and packing skills.
She guided me very well with patience and i really appreciate her efforts.
Perfume shop is the best shop on which i can trust.
I bought two perfumes and i am very happy
June 25, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Stratford shopping center
Shenay she has very good engaging skills, customer care and she has a real. Thank you Shenay
Dr Linda Pasqui
June 13, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Shaz at Stratford was absolutely…
Shaz at Stratford was absolutely amazing. She understood exactly what I needed and directed me to the right perfumes. Father’s Day is sorted and I managed to find something I loved too!
Such a great experience from start to finish!
Thank you Shaz!
June 8, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
The service was efficient and the…
The service was efficient and the product quality was excellent
June 2, 2025
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Diane (Stratford)
Diane (Stratford) - Very helpful! Thank you so much x
May 21, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review. It's great to hear your positive response and thank you so much for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
I was served by Shenay
I was served by Shenay
And she had great service , she was really helpful
May 16, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Reply from The Perfume Shop - Stratford Centre 190
Thank you for your positive review!
The Perfume Shop.
Diane stratford centre was absolutely…
Diane stratford centre was absolutely lovely. She deverses a raise. Was very helpful and very nice. Always smiling and very suggestive
May 13, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thank your for your 5* review, we appreciate you!
Kind regards,
Sharain
The Perfume Shop
50 percent off for second perfume
50 percent off for second perfume, i bought four. Excellent customer service. very patient especially the lad in the second floor at stratford
May 4, 2025
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
I have received excellent service from…
I have received excellent service from Diane at The Perfume Shop at Stratford Centre, London. She was extremely kind and helpful. Fantastic customer service.
April 30, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Shaz was very friendly and down the…
Shaz was very friendly and down the earth. Good customer service. Good recommendation.
May 4, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Dianne
Dianne, her customer service was top tier, very nice and welcoming
April 30, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Lovely service with Shaz.
April 28, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
I was attended to by Diane at the…
I was attended to by Diane at the Stratford center , it was a great experience because she made sure I got the best and she took her time to attend to all my concerns in picking the best perfume. It was great shopping at the perfume shop Stratford center
April 22, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
What an excellent customerexcelent customer service service my…
What an excellent customer service my wife and I received from Stratford center branch, Diane make the shopping an exciting experience and we are grateful she served us
April 22, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Shaz *5 STARS*
Shaz went above and beyond in the service she provided. I came in for one perfume but based on her amazing recommendation I happily left with two in tow. Was service with a smile, friendly and clearly very knowledgeable in perfumes creating the ideal experience. Shaz deserves great level of recognition and praise in my opinion with her handling of my interaction.
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Stratford Centre 190
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
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