The Perfume Shop - Surrey Quays 320 Reviews 

122
TrustScore 5 out of 5

4.8

UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB


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Rated 5 out of 5 stars

I was served by Mai. She is good & nice. Always smiling. Giving me what I want. Made me understand the difference between edt and edt and help me to pick good perfume. Always come to her, if you want... See more

Company replied

Rated 5 out of 5 stars

Lindita was very friendly, and helpful. She made my shopping experience seamless. I was literally done in seven minutes, and I walked away with two perfumes that match my tastes perfectly.

Company replied

Rated 5 out of 5 stars

Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... See more

Company replied

Rated 5 out of 5 stars

I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me a... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

122 reviews

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4.8

All reviews

(122)

36,121 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you to Rume

Thank you to Rume, what an amazing staff member, who has always helped me select the best gifts for my loved ones, especially helpful this valentines day, with her help I selected the best choice for my wonderful wife. Thank you to all the staff at perfume shop, Surrey Quays, but a particular big shout out to Rume, bless you all , will certainly be back again, the next special occasion 😊 😀 😄 ☺️

February 13, 2026
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Greeted by the lovely Carol who offered…

Greeted by the lovely Carol who offered great recommendations on a time of confusions for the perfect gift. Helpful, polite, cheerful and perfect gift wrapping.10/10

January 29, 2026
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Mai always nice and supportive with me

Mai always nice and supportive with me. Gave me best offers information. Bcz of her I bought more then I need.

November 29, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Mai is wonderful

Mai is wonderful, she helps me find the best fragrances for my niece and nephews that are between 5 to 10 years old. So hard to find something soft for that age. She is patient and very kind ! 5 stars for the service and the smile !!!!! Recommend it 100%

November 28, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Mai served me and she is a pleasant…

Mai served me and she is a pleasant Lady. Supported me so well. Thank u and I am grateful

November 25, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for lovely response and we are happy you had a 5* experience with us.

The Perfume Shop

Rated 5 out of 5 stars

Mai from The Perfume Shop in Surrey…

Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the perfect fragrance. Mai makes every visit a joy, and her smile is truly contagious. The Perfume Shop is lucky to have such a star on their team. Thank you, Mai, for making every shopping trip a delightful experience!

November 23, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for lovely response and we are happy you had a 5* experience with us.

The Perfume Shop

Rated 5 out of 5 stars

My favourite of all is Mai


⭐⭐⭐⭐⭐ Outstanding Service from Mia!

I had an exceptional experience thanks to Mia. She was warm, patient, and incredibly knowledgeable about fragrances. Mia took the time to understand what I liked and guided me through several options without ever making me feel rushed. Her recommendations were spot-on, and I ended up finding a scent I absolutely love!

Her professionalism and genuine passion for helping customers truly set her apart. If you’re visiting the perfume shop, I highly recommend asking for Mia — she turns shopping into an experience.

November 25, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for lovely response and we are happy you had a 5* experience with us.

The Perfume Shop

Rated 5 out of 5 stars

Mia is exceptionally good

Mia is exceptionally good, her customer service is top notch. I come here because of her cuz she pays attention to details and knows the perfume that is good for any occassion

November 25, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for lovely response and we are happy you had a 5* experience with us.

The Perfume Shop

Rated 5 out of 5 stars

Pauline was very nice and accommodating

Pauline was very nice and accommodating

October 25, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Love the gift sets

Love the gift sets

October 10, 2025
The Perfume Shop - Surrey Quays 320 logo

Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Pauline is Amazing!

Pauline provides excellent customer service and takes time to explore fragrances with you until you find your perfect scent. Thank you!

September 26, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for your review! it's great to hear of your 5* experience, thank you.

The Perfume Shop

Rated 5 out of 5 stars

I came to the shop to try a new perfume…

I came to the shop to try a new perfume and Mai was very helpful in providing me different products to try.

September 9, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for your positive review! We appreciate you and hope you have a lovely day.

The Perfume Shop

Rated 5 out of 5 stars

Good service

Very helpful assistant,sorted out my order and delivery of the same. Told me about upcoming offers. Really friendly
and knowledgeable.

September 4, 2025
The Perfume Shop - Surrey Quays 320 logo

Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for your review. I am so pleased to hear you are happy with our services and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Mai is wonderful salesperson in the…

Mai is wonderful salesperson in the perfume shop
Done 300 pounds shopping today with her and she gave 20% off must visit this store

August 15, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for your positive review! We appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Good service

July 22, 2025
The Perfume Shop - Surrey Quays 320 logo

Reply from The Perfume Shop - Surrey Quays 320

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Rated 5 out of 5 stars

Great sale person

I was served by mai. Great sale person & she was very helpful

July 23, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Carole is amazing

Carole is amazing! Her customer care and friendliness makes us want to come back. She helped my teens make a great decision what to buy with their money. Thank you!

July 21, 2025
Unprompted review
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Reply from The Perfume Shop - Surrey Quays 320

Hi,

I'm glad you had a 5* experience, thank you for your review!

The Perfume Shop

Rated 5 out of 5 stars

I came to the shop to buy Jo Malone

I came to the shop to buy Jo Malone, but unfortunately they don't sell such.
The sales representative Mai, was very helpful and supportive she go out of the way to source for different fragrance that matched up with my preference.
I am so glad I met her in the shop.
I just want to say thank you Mai, I do appreciate your help xx.

July 10, 2025
Unprompted review
The Perfume Shop - Surrey Quays 320 logo

Reply from The Perfume Shop - Surrey Quays 320

Hi,

Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.

The Perfume Shop Team

Rated 5 out of 5 stars

Mai,Pauline always gives me the best…

Mai,Pauline always gives me the best service you could ever ask for. I have tried so many other PS, but I never get so much knowledge about different fragrances.
Shop here if you really want to know what best smells for you.

July 1, 2025
Unprompted review
The Perfume Shop - Surrey Quays 320 logo

Reply from The Perfume Shop - Surrey Quays 320

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

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