I was served by Mai. She is good & nice. Always smiling. Giving me what I want. Made me understand the difference between edt and edt and help me to pick good perfume. Always come to her, if you want... See more
Company replied
Location
Switch locationUNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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See what reviewers are saying
Lindita was very friendly, and helpful. She made my shopping experience seamless. I was literally done in seven minutes, and I walked away with two perfumes that match my tastes perfectly.
Company replied
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... See more
Company replied
I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me a... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, United Kingdom
4.8
Excellent
122 reviews
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The two ladies in the shop are the best…
The two ladies in the shop are the best customers several God bless them.
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Surrey Quays 320
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
I was greeted by a beautiful young lady…
I was greeted by a beautiful young lady named Rume who works at the perfume
Shop who was very very welcoming she made me feel very welcome and was very quick to help to assist and just knew what I wanted and was looking for just by a few words and now that’s what you call a girl best at her work. Purchasing my items was very quick and easy and I was out in no time. If you need perfumes and you pass by Surrey Quays you know where to go and who to go to to get the best fragrances you need
June 12, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
We're happy to hear that you enjoyed your experience. It's great to know that our team member was very welcoming and helpful, assisting you in finding the perfect fragrances. We appreciate your positive feedback and thank you for your recommendation.
The Perfume Shop
Excellent customer service
I always come to the Surrey Quays branch because the staff in here are so lovely. I came in store to collect my order I placed online. I was greeted by Rume who was a friendly face and was so attentive. She helped me purchase another perfume on top of the order I placed online.
June 11, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
The perfume shop Surrey Quays is the…
The perfume shop Surrey Quays is the best shop. I was served by Mai, I recommend her to become manager. She is very welcoming, always helping me with my purchases.
June 6, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
This lady so amazing excellent customer…
This lady so amazing excellent customer service she gave us!!!!
June 6, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
EXCELLENT SERVICE FROM RUME
This lady was absolutely amazing very calm, patient, great customer service took the time to offer me many choices.
I was given so much details and was able to find two scents I really like.
I will be returning to this store for the impeccable service.
June 5, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Mai was wonderful as ever
Mai was wonderful as ever, very helpful as I have disabilities!
June 5, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Always great and efficient service at…
Always great and efficient service at this branch. Taz today was particularly helpful.
May 30, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Very informative
Very informative, friendly, and helpful— my go to store. Big up Mai especially as she provided me with one of the best customer service experiences I’ve received in a while! Thank you.
May 28, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
I dropped in to buy a present and the…
I dropped in to buy a present and the staff are absolutely wonderful, especially Pauline & Mai. My favourite the perfume shop of all time!!
May 17, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank your for your 5* review, we appreciate you!
Kind regards,
Sharain
The Perfume Shop
Another great service from Mai today…
Another great service from Mai today with my monthly purchases always a pleasure she’s so helpful got me into the prada refills
May 9, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Thank you for your positive review!
The Perfume Shop.
Very helpful and informative
Very helpful and informative. Love coming here, so easy and straightforward!
May 4, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Mai very good sale person with a lot of…
Mai very good sale person with a lot of knowledge very bubbly, friendly and welcoming. Great person in all
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Love this perfume shop at Surrey quays
Love this perfume shop at Surrey quays. Very friendly and helpful staff especially Mai always helps me out and is very patient
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your wonderful 5* review! We are so pleased to know you had a great experience shopping with us, your feedback means so much.
Warm regards,
Jasmyn
All the stars 🌟
The sales lady called mai, is very good and polite. She helped me set up my klarna & told me the deals. I would recommend my friends to this store
May 1, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Amazing team here today
Amazing team here today, I’ve been truly converted to becoming a returning loyal customer of the perfume shop.
This experience is not based just on the amazing price and point system that the team had informed me on, with their friendly, warm and professional manner.
These ladies are a true example of what great customer service is by Mai and Corina … this will be my go to branch just for the great service alone.
Thanks ladies for the experience today, you made my day.
To the operational Manager please recognise these ladies truly authenticate warm services.
May 1, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
We are so happy to hear about your fantastic experience at our store! It sounds like you had a wonderful time, and we're thrilled to know that you've been converted into a loyal customer. We are incredibly proud of our team and their commitment to providing exceptional customer service.
It's wonderful to hear that you were impressed by the price and point system, and that you were so well taken care of by our team members. Their friendly, warm, and professional manner is truly commendable. We appreciate you taking the time to share your positive experience and we look forward to welcoming you back soon!
Kind regards,
Sharain
The Perfume Shop Team
Served by Carol today
Served by Carol today, absolute doll . My second splurge being served by her and she always gives me the best recommendations. This isn’t easy as I can be very picky. Lovely experience all the time here
April 29, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Always excellent service with a smile
Always excellent service with a smile. Great product knowledge, always there to help!
April 29, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
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