I was served by Mai. She is good & nice. Always smiling. Giving me what I want. Made me understand the difference between edt and edt and help me to pick good perfume. Always come to her, if you want... See more
Company replied
Location
Switch locationUNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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See what reviewers are saying
Lindita was very friendly, and helpful. She made my shopping experience seamless. I was literally done in seven minutes, and I walked away with two perfumes that match my tastes perfectly.
Company replied
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... See more
Company replied
I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me a... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, United Kingdom
4.8
Excellent
122 reviews
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The lady Carole who served me on 3…
The lady Carole who served me on 3 occasions now was very helpful and patient and very knowledgeable made me experience so much easier with all the different smells and information
April 29, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
We're so glad to hear you had a positive experience with Carole. It's wonderful to know that she was able to provide you with the helpful information and guidance you needed. We appreciate your feedback and will be sure to share it with Carole.
Many thanks,
Jasmyn
Great Customer Service
Caroline was absolutely amazing and friendly. I will br back to buy more perfume because of her.
April 28, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Very friendly and efficient.
April 25, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Lovely staff member Mai helped us out…
Lovely staff member Mai helped us out picking perfume for my brothers wedding. We picked the perfect one! Definitely reccomend!
April 18, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
I've always had an amazing experience…
I've always had an amazing experience coming to perfume shop in Surrey Quays. All the staff are amazing and ready to help. Their manager is incredibly supportive and helpful. She is always smiling and friendly to me. My favourite place to come and purchase my perfumes. Well done to all the ladies for all your hard work.
Great team.
April 18, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
I was welcomed by a staff member called…
I was welcomed by a staff member called Mai when visiting the store this week. They were friendly and very knowledgable about the perfumes, and told me about the different ‘notes’ of the perfumes. I wasn’t looking for anything in particular but they recommended a few fragrances after I said I liked sweet, floral scents. I am happy with my purchase and can’t wait to start wearing this new fragrance!
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Carole is a Star
Carole was absolutely amazing, she was professional, polite and helpful. I popped in to get a perfume for my husbands birthday and I was very indecisive but Carole really put me at ease and even when other customers needed Carole attention she always let me know she was just going to help and come back to me. I didn't feel rushed and I felt like a valued customer, I really hope Carole gets recognised for her great customer service and thank you.
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Carol was extremely wonderful and…
Carol was extremely wonderful and helpful making it very easy to pick a gift
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Great customer service!
Karol has great customer care and personality! 10/10 ! I had forgotten my points card and she help me set up a new one in second, even informed me that I can merge the 2 cards together next time I'm in! What a star!
April 16, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
We're delighted to hear about your positive experience with Karol. It's wonderful to know that she went above and beyond to help you. Her dedication to providing excellent customer service is truly appreciated. We're thrilled that she was able to assist you so quickly and efficiently.
Kind regards,
Sharain
The Perfume Shop Team
The server Mai helped me pick out my…
The server Mai helped me pick out my cologne, really helpful! Gave me a range of selections and managed to pinpoint 2.
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
As someone who isn't familiar with…
As someone who isn't familiar with perfumes at all, I was very nervous when selecting one for my mom as her birthday gift. I'm so glad I visited this branch because my server Mai was super attentive and helpful in asking me the right questions so that she could recommend me the best choice! I definitely felt like I was in safe hands. My mom loves the perfume and was very impressed with my choice :)
April 9, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Lovely Staff
I popped in last week looking to buy a gift for a friend not too sure what to get, but was kindly assisted by a staff member called Mai. She was so lovely and patient recommending different perfumes, and with Mai’s help I managed to pick out one for my friend. Thank you again for the great service!
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
5* for the person who serve me
5* for the person who serve me, her name is Mai. She is great, she stopped me to say hi & I popped in, I brought two products when I was just going to walk by.
April 15, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Excellent Customer service
I normally don't write reviews but it has been a while since I got such good customer service.
I received excellent customer service from Mai during my visit on 8th April.
She was friendly, attentive, and knowledgeable about the fragrances. There were no pushy sales and she took her time to explain and let me smelled the samples.
I'm really happy with her recommendation and my purchase. Thank you so much!
April 8, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Today my shopping experience was…
Today my shopping experience was fantastic Mai was friendly, keen to help and made my shopping experience lovely. Mai listened to my preference in fragrance and very knowledgeable with her fragrance smells. Overall, great experience in store today.
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Surrey Quays shopping centre is my…
Surrey Quays shopping centre is my store to shop perfume. All the ladies at the shop is lovely and have good customer service. Always smiling 😃 Always ready to help.
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
The girls are amazing good customer…
The girls are amazing good customer service. And I love shopping there.
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Your staff has been wonderful
Your staff has been wonderful. Mai has shown me good sales technique and is always happy to sell. she can convince me to buy anything.
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your kind words! We are delighted to hear that you had a positive experience and that our staff was helpful and friendly. We appreciate your feedback and will share it with the team.
Kind regards,
Jasmyn
Amazing and kind service
So happy with my purchase. Mai, who attended to us, was sooo kind, helpful and knowledgeable about her perfumes. She made me and mum soo happy with our purchase. We will surely be back
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
We are thrilled to hear about your positive experience! It’s wonderful to know that you and your mother enjoyed your visit and that you found Mai to be so helpful and knowledgeable. We strive to provide excellent customer service and we’re delighted that Mai was able to make your shopping experience so enjoyable. We look forward to welcoming you back in the future.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
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