I was served by Mai. She is good & nice. Always smiling. Giving me what I want. Made me understand the difference between edt and edt and help me to pick good perfume. Always come to her, if you want... See more
Company replied
Location
Switch locationUNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL LONDON, GB
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See what reviewers are saying
Lindita was very friendly, and helpful. She made my shopping experience seamless. I was literally done in seven minutes, and I walked away with two perfumes that match my tastes perfectly.
Company replied
Mai at The Perfume Shop in Surrey Quays is simply amazing! From the moment you meet her, her warmth, patience, and professionalism shine through. She has an incredible talent for guiding you to the p... See more
Company replied
I always have a fantastic experience whenever I visit this perfume shop, thanks to Mai. She is incredibly friendly, knowledgeable, and always takes the time to help. Mai is always happy to tell me a... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UNIT 31, Surrey Quays Shopping Centre, Redriff Rd, SE16 7LL, LONDON, United Kingdom
4.8
Excellent
122 reviews
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Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you so much for your great review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Very helpful and professional
Very helpful and professional. They are always ready to help and support. Friendly and always smiling.
April 9, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your kind words! We are thrilled to hear that you found our team helpful, professional and friendly. We strive to provide excellent customer service and appreciate your positive feedback.
Kind regards,
Jasmyn
Perfume shop Surrey Quays
Perfume shop Surrey Quays
Carole and Mai are always helpful and cheerful. Surrey Quays is my favourite shop to visit. They always promote the sales well and I wouldn’t buy my perfume anywhere else. 😁
April 9, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your kind review! We are so pleased to hear that you enjoy shopping at our Surrey Quays store. We are proud of our team and strive to provide a welcoming and helpful experience for all our customers. We appreciate your loyalty and are delighted that you always find the perfect perfume with us.
Best wishes,
Jasmyn
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Shopped at Surrey Quays store Mai was…
Shopped at Surrey Quays store Mai was the most helpful person ever and Carole love shopping there
April 9, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your kind words! We're so glad you had a positive experience and appreciate you highlighting the excellent service you received. We're always striving to provide our customers with the best possible experience.
Many thanks,
Jasmyn
Meet Carol a number of times and had…
Meet Carol a number of times and had amazing care and knowledge
Will come out of way to shop in Surrey quays branch
April 9, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
We appreciate you taking the time to share your positive experience! We're thrilled to hear that you had such a wonderful experience with Carol and found her to be knowledgeable and helpful. We're glad you're willing to travel to our Surrey Quays branch.
Kind regards,
Jasmyn
The perfume shop in Surrey Quays
The perfume shop in Surrey Quays, I always go to. Great offers. They are always helpful. Mai always has a bright smile and easy to approach.
April 9, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your kind words! We're thrilled to hear that you enjoy our Surrey Quays shop and appreciate the helpful service you receive. We're so glad you find our offers appealing and that our team members, like Mai, are always welcoming and helpful. We strive to create a positive shopping experience for all our customers.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
The staff in Surrey Quays are so…
The staff in Surrey Quays are so helpful and make popping in there a pleasure always ready
To help
March 28, 2025
Reply from The Perfume Shop - Surrey Quays 320
Hello,
We're so glad to hear you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your kind words. We'll share your feedback with our team.
Kind regards,
Jasmyn
Excellent and efficient customer service
I went to The Perfume Shop Surrey Quays this evening 20th March.
I received excellent and efficient customer service from Pauline.
She was not only friendly but quite knowledgeable about the fragrances.
I told her about a fragrance (Flower by Kenzo) that I had bought recently and she suggested a perfume that she thought I would like.
She was right. I really liked the scent of the Boss Femme perfume and bought it straightaway. It was also discounted which was a good deal.
This all took about 5 minutes.
Great service!
March 20, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Hello,
Thank you for your wonderful review and for taking the time to share your positive experience. We are thrilled to hear that you received such excellent customer service from Pauline. It's fantastic that she was able to provide you with helpful advice and recommendations, leading to a successful purchase. We are delighted that you enjoyed the scent of the Boss Femme perfume and that you found a great deal. We will share your feedback with Pauline.
Kind regards,
Jasmyn
Rume from Surrey Quays was very helpful…
Rume from Surrey Quays was very helpful and recommended me very good perfume.
February 12, 2025
Unprompted review
Reply from The Perfume Shop - Surrey Quays 320
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Always no hassle collecting my stuff…
Always no hassle collecting my stuff and happy and very helpful whenever I go into the shopx
December 26, 2024
Wow talk about amazing service!
My great experience at the Surrey Quays branch had to be off the back of an amazing staff member Mai, who went above and beyond to apologise for the issues I had with the click and collect order which was a mess! She tried her best to remedy it but unfortunately it had to be dealt with by customer service.
As I happened to be around amazing smelling perfume my curiosity for a certain product caught my senses loool and I ended up taking advantage of the buy one get one half price offer. Mai was so attentive, she provided samples, labeled each one and let me know what was the best value for money by doing all the calculations for me! She advised me well and then beautifully gift wrapped my items. Special thanks to her.
December 14, 2024
Unprompted review
Excellent Customer Service from Mai.
I was served by Mai in the Perfume Shop Surrey Quays. Thank you so much for helping me find the perfect fragrance! Your knowledge and friendly service made the experience so enjoyable. I truly appreciate the time you took to understand what I was looking for and your recommendations were spot on. I’ll definitely be coming back soon as always!
December 14, 2024
Unprompted review
Mai was absolutely amazing!
Mai was absolutely amazing with her services. She helped me find the perfect his and hers perfume for my anniversary.
December 14, 2024
Unprompted review
If you want to go to the Perfume shop…
If you want to go to the Perfume shop in Surrey Quays, please look for Mai. She’s amazing in her customer service skills and has so much knowledge on each perfume I wanted to buy. Thank you so much Mai, for your time and effort, I will be back!
December 12, 2024
Unprompted review
Mai from the Surrey Quays store served…
Mai from the Surrey Quays store served me today and was so helpful. Thanks so much. Did it all with a smile and such patience
December 13, 2024
Unprompted review
It was great didn't have to wait long…
It was great didn't have to wait long thanks guys
November 26, 2024
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