Trust me Sanaz as be very hospitable staff have ever met since my decade years of coming to perfume and she is friendly Made a good chose for every member of my family that op in the shop
Company replied
Location
Switch locationUnit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN MANCHESTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service at The Perfume Shop, Trafford Centre. We accidentally left our perfume on the counter and came back the next day. The manager, John, kindly checked the stock, found it, an... See more
Company replied
Ryan was super helpful at the Trafford centre store. He helped me select a perfume for my wife which she loves .
Company replied
Ryan has been an absolute legend and a gentleman helping get myself ready for a date with the perfect scent. Thankyou so much you lovely man!
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN, MANCHESTER, United Kingdom
4.9
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and fruendly
September 19, 2025
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your 5* review! We appreciate you.
The Perfume Shop
Maheen was amazing !
I had the pleasure of being served by Maheen at The Perfume Shop this past Saturday, and I can't praise her enough for the amazing customer service she provided. From the moment I walked in, she was welcoming, attentive, and genuinely interested in helping me find the perfect fragrance.
Thank you, will definitely be returning !!!!
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
Helpful staff
I visited the shop looking to buy a perfume, but I wasn’t sure what to choose. Zita, a very helpful, friendly, and patient salesperson, welcomed me and suggested a variety of perfumes for me to try. She patiently guided me through the selection process, helping me find the perfect fragrance for me.
September 12, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
It was a pleasure to receive such…
It was a pleasure to receive such professional and helpful service. Leah did an amazing job with wrapping my perfume.
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Leah was the most polite and well…
Leah was the most polite and well mannered worker in the whole of Trafford centre can't wait to come shop here again and ask for her. Made our stressful shopping experience so much more easier
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
LEAH WAS 10/10 SERVICE BEST CUSTOMER…
LEAH WAS 10/10 SERVICE BEST CUSTOMER SERVICE EXPERIENCED EVER SHE NEEDS A PAY RISE GIRLS
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Leah was so helpful
Leah was so helpful, we could never be so thankful for the amount of help and kindness we received, this woman did her job and extra! kindest soul ever!!!
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Excellent customer service by Sanaz
Excellent customer service by Sanaz, very helpful and very polite.
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
Absolutely fantastic service from Lara
Absolutely fantastic service from Lara. Made my daughter’s birthday presents extremely special. Asset to the company!
September 10, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your lovely review. We appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Great shop
Very helpful
Excellent service and wrapping by Sanaz
Thank you for your help & service
August 25, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
I visited the trafford centre perfume…
I visited the trafford centre perfume shop on Saturday 16th August I was greeted by a young lady named Amy I asked for Chanel Allure Sensuelle she knew exactly where was in the shop and brought both sizes to me. I picked the 100 mil she then asked if i wanted it gift wrapped with my wifes Name on in gold i said yes please.
Now i have worked in retail for the last 20 years and have to say Amy is a credit to your company and your shop in the trafford centre so please say a massif Thank You from me.
Regards Frank Normington
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
We appreciate you taking the time to share your positive experience. We're glad to hear that you were impressed with the service you received during your visit. It's great to know that our team member was helpful and made your shopping experience special. We'll be sure to pass along your kind words.
Sincerely,
Jasmyn
The Perfume Shop
Zack was great!
If you go to this store, ask for Zack! He helped us pick our wedding scents and we were very impressed with his help, super friendly and knowledgable! Thank you Zack :)
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hello,
We're happy to hear that you had such a positive experience in our store! We appreciate you highlighting the assistance you received in choosing your wedding scents, and we're glad we could help.
Sincerely,
Jasmyn
The Perfume Shop
Great experience with Abdullah
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Sky was very helpful and pleasant 😇
Sky was very helpful and pleasant 😇
I would come back for her custom
Best of luck Sky 💚
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Amy was amazing and so patient when I…
Amy was amazing and so patient when I was looking for a new scent. Definitely recommend
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your review! We appreciate you and thank you for shopping with us.
The Perfume Shop
Amy helped me out a lot trying to find…
Amy helped me out a lot trying to find a gift for my sister as I had no idea! Great help!
August 14, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Maheen is excellent sales manager
Maheen is excellent sales manager. She know are product really well and very sharp to understand what customer needs. Keep up the good work.
August 10, 2025
Unprompted review
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Reply from The Perfume Shop - Trafford Park 57
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.