Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more
Company replied
Location
Switch locationUnit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB
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See what reviewers are saying
Served by Mehak in Uxbridge…. What a lovely lady. I never knew there was such a thing as the perfume shop experience.
Emma Emma Emma Just remember the name and she will sort you out. A phenomenal employee who warmly tells you what is right for you and explains you in a way so you choose the right fragrance for yourse... See more
Company replied
⭐⭐⭐⭐⭐ I’m giving a well‑deserved 5‑star review to Ema at the Uxbridge store! From the moment I walked in, Ema greeted me with such warmth and positivity. She took the time to ask what I liked, wal... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom
4.9
Excellent
276 reviews
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Served by Mehak in Uxbridge…
Served by Mehak in Uxbridge…. What a lovely lady.
I never knew there was such a thing as the perfume shop experience.
October 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ayesha was very helpful
Ayesha was very helpful, polite and friendly. Excellent customer service. She was very knowledgable and even went the extra mile to gift wrap and also to find my perfume club number as I did not have it with me so I could get points. Will definitely come back to this store to buy from her again.
August 31, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Ayesha
Had a great experience with Perfume Shop. Ayesha was really helpful, friendly, and professional throughout. She made the whole experience easy and pleasant. Would definitely recommend!
August 28, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ema was amazing
Ema was amazing! I walked in and I was out within 5 mins. Understood the assignment and even wrapped my gifts. Absolute legend and such an asset to your team. Thanks Ema x
August 15, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always love shopping from The perfume…
Always love shopping from The perfume shop. Amazing discounts and deals.
Best recommendations as well.
Tina uxbridge branch was so lovely and patient with me
August 4, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My experience here was absolutely… amazingggg
My experience here was absolutely amazing the staff where so kind and helped find the perfect perfume I would recommend coming here
August 3, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing
Went to the store today, and Ema was wonderful and very helpful ☺️
August 3, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ayesha was really great on…
Ayesha was really great on recommendations.
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Aisha was super helpful and lovely! I came in wanting a smaller perfume to take travelling and I didn’t even realise the travel size bottles were an option! Really good customer service thank you!
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Really good service
Really good service. The person who served me was Ayesha. Really helpful and extremely friendly 😌
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Had a wonderful experience with Ema
Had a wonderful experience with Ema. She has been very cheerful and helpful throughout.
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
i had a great experience with ema…
i had a great experience with ema today, she was super helpful and very polite with her service buying a perfume for my sister’s birthday ! probably the greatest customer service i’ve had in a long time, great big thanks to ema for all her help!
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
This store was amazing
This store was amazing! Ema was lovely and so helpful! Delayed her lunch break to help me buy!
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good customer service
Very good customer service , Ema was really helpful x
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service
Always the best service, can’t fault the team at all!!
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you to Scarlett who helped me out…
Thank you to Scarlett who helped me out today buying a gift for my Nan. Outstanding customer service and such a kind young lady.
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
lovely staff
I have come here for presents several times and every single visit Scarlett has been an absolute gem, being very patient, bubbly and extremely helpful!
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you to Scarlett
Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a really good deal ( cheaper than buying the perfume alone). Wrapped perfectly! Great service and attention to customers needs.
July 31, 2026
Unprompted review
Reply from The Perfume Shop - Uxbridge 83
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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