We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more
Company replied
Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB
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We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more
Company replied
We went to perfume shop to shop for my friends and i met with staff lady named Ayesha she was very calm and she explained everything with patience and respect. Made us very comfortable and it was a gr... See more
Company replied
Always good deals available for members. Most of the time they will beat competition offer but most importantly they have good knowledge and always advise on point
Emma Emma Emma Just remember the name and she will sort you out. A phenomenal employee who warmly tells you what is right for you and explains you in a way so you choose the right fragrance for yourse... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom
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Visited the store and Ayesha helped me, great service and very helpful. Gave me and my mother great suggestions.

Reply from The Perfume Shop - Uxbridge 83
Thanks so much to Aysha, helped me select great perfumes and really quick and excellent service

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
Ayesha served me today, good customer service. Thank you!

Reply from The Perfume Shop - Uxbridge 83
Just received the most amazing customer service from Ema in uxbridge store , she went out of her way to make me 2 gift hampers and with in my budget ,and was so helpful i am so grateful and will always shop from here

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
I had great experience today at the Perfume Shop. Ema just made my day so much lovelier. She is very friendly, helpful and helped me to pick a wonderful new scent for my Perfume collection. Thank you so much 💖

Reply from The Perfume Shop - Uxbridge 83
I went to the perfume shop looking for a gift for my friend was a bit confused on which one to get and Beula really helped be out with which one to choose and gave good suggestions. 5 stars on her customer service

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
Ema from the Uxbridge Branch was amazing! Helped us gift wrap our Mothers' Day gift and was so friendly, kind and sweet and she explained everything thoroughly and helped us pick amazing perfumes. Thanks, Ema and Perfume Shop!

Reply from The Perfume Shop - Uxbridge 83
Thank you Ema for the lovely experience. We always shop with you guys and we are always happy with the knowledge and the service we receive. Keep up the good work! Thanks again!

Reply from The Perfume Shop - Uxbridge 83
Great service and knowledgeable from Ema and Beula .

Reply from The Perfume Shop - Uxbridge 83
really helpful and sweet girls, made finding the right perfume easier

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
Very helpful staff, various options
Specifically Beula Ema

Reply from The Perfume Shop - Uxbridge 83
I came to the Uxbridge branch and got served by Ema, very lovely and friendly service…never had this service before frim this store..only came to check the price and ended up spending £160 on 2 perfumes because of Emma’s service…

Reply from The Perfume Shop - Uxbridge 83
All the girls are lovely, ema and Bella served me today!

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
The staff was the best help me decided different ones cheaper option they don’t just want you to spend all your money there life savers thank you Beula and Emma was the best

Reply from The Perfume Shop - Uxbridge 83
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