The Perfume Shop - Uxbridge 83 Reviews 

253
TrustScore 5 out of 5

4.9

Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more

Company replied

Rated 5 out of 5 stars

We went to perfume shop to shop for my friends and i met with staff lady named Ayesha she was very calm and she explained everything with patience and respect. Made us very comfortable and it was a gr... See more

Company replied

Rated 5 out of 5 stars

Always good deals available for members. Most of the time they will beat competition offer but most importantly they have good knowledge and always advise on point

Rated 5 out of 5 stars

Emma Emma Emma Just remember the name and she will sort you out. A phenomenal employee who warmly tells you what is right for you and explains you in a way so you choose the right fragrance for yourse... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

36,253 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Visited the store and Ayesha helped me, great service and very helpful. Gave me and my mother great suggestions.

March 10, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thanks so much to Aysha

Thanks so much to Aysha, helped me select great perfumes and really quick and excellent service

March 10, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good customer service from Aisha

March 10, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ayesha served me today

Ayesha served me today, good customer service. Thank you!

March 10, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Just received the most amazing customer…

Just received the most amazing customer service from Ema in uxbridge store , she went out of her way to make me 2 gift hampers and with in my budget ,and was so helpful i am so grateful and will always shop from here

March 9, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service with Ema

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I had great experience today at the…

I had great experience today at the Perfume Shop. Ema just made my day so much lovelier. She is very friendly, helpful and helped me to pick a wonderful new scent for my Perfume collection. Thank you so much 💖

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I went to the perfume shop looking for…

I went to the perfume shop looking for a gift for my friend was a bit confused on which one to get and Beula really helped be out with which one to choose and gave good suggestions. 5 stars on her customer service

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Beula was brilliant!!

Beula was brilliant!!

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The Uxbridge Branch was amazing

Ema from the Uxbridge Branch was amazing! Helped us gift wrap our Mothers' Day gift and was so friendly, kind and sweet and she explained everything thoroughly and helped us pick amazing perfumes. Thanks, Ema and Perfume Shop!

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Ema for the lovely…

Thank you Ema for the lovely experience. We always shop with you guys and we are always happy with the knowledge and the service we receive. Keep up the good work! Thanks again!

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service and knowledgeable from…

Great service and knowledgeable from Ema and Beula .

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really helpful and sweet

really helpful and sweet girls, made finding the right perfume easier

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

amazing!

ema and beula were lovely 10/10

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, various options
Specifically Beula Ema

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I came to the Uxbridge branch and got…

I came to the Uxbridge branch and got served by Ema, very lovely and friendly service…never had this service before frim this store..only came to check the price and ended up spending £160 on 2 perfumes because of Emma’s service…

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

All the girls are lovely

All the girls are lovely, ema and Bella served me today!

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very happy

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The staff was the best help me decided…

The staff was the best help me decided different ones cheaper option they don’t just want you to spend all your money there life savers thank you Beula and Emma was the best

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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