The Perfume Shop - Uxbridge 83 Reviews 

256
TrustScore 5 out of 5

4.9

Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more

Company replied

Rated 5 out of 5 stars

We went to perfume shop to shop for my friends and i met with staff lady named Ayesha she was very calm and she explained everything with patience and respect. Made us very comfortable and it was a gr... See more

Company replied

Rated 5 out of 5 stars

Always good deals available for members. Most of the time they will beat competition offer but most importantly they have good knowledge and always advise on point

Company replied

Rated 5 out of 5 stars

Emma Emma Emma Just remember the name and she will sort you out. A phenomenal employee who warmly tells you what is right for you and explains you in a way so you choose the right fragrance for yourse... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

256 reviews

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4.9

All reviews

(256)

36,335 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very happy

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The staff was the best help me decided…

The staff was the best help me decided different ones cheaper option they don’t just want you to spend all your money there life savers thank you Beula and Emma was the best

February 28, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service by Ayesha

Excellent customer service by Ayesha. She is calm, helpful and knowledgeable.

February 25, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service

February 24, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had a great time picking out a perfume…

Had a great time picking out a perfume for me. Ema was especially helpful.

February 24, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ema is really good at making me spend…

Ema is really good at making me spend mine money when im here. I like it though* winks

February 24, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service from ema

February 24, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ayesha was very polite

Ayesha was very polite, good customer service and help me pick what perfume

February 24, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I visited the Uxbridge store on…

I visited the Uxbridge store on Saturday 21st of February 2026 and Ema helped me massively with ordering a perfume that I wanted. Your willingness to support me and her guidance on how to navigate through my mobile made me feel understood and valued as a customer.
Thank you Ema.

February 24, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The service was great and the 2 ladies…

The service was great and the 2 ladies where very helpful and even wrapped our gift for us. Thank you perfume shop uxbridge

February 21, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing

I would like to say Ayesha was a wonderful saleswoman, very polite and professional and if she didn’t let us go she would have convinced me to become a stakeholder.

February 16, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

the woman was very helpfull and went…

the woman was very helpfull and went out of her way to get me what I was looking for

February 9, 2026
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Young girl worked on Sunday was very…

Young girl worked on Sunday was very knowledgeable and helpful. She went extra mile to helped us to choose the perfume we were after. She is a credit to the brand.
Thank you.

February 15, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Best service

Best service, perfect ideas for gift hampers, Ema is amazing, best service ever had.

February 9, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ema was amazing

Ema from Uxbridge perfume shop was very helpful letting us try the new scents that we requested. She was extremely friendly and customer service was great

January 31, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Uxbridge perfume shop

Ema who served us was amazing. Friendly and helpful and nothing was too much trouble.

January 31, 2026
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Of course

It is really amazing

November 29, 2025
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely feedback. It's great to hear about your 5* experience.

The Perfume Shop

Rated 5 out of 5 stars

The staff member adshaya was very…

The staff member adshaya was very helpful and allowed me time to decide on which scent to use. Overall excellent experience with the store. Thank you.

December 4, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely feedback. It's great to hear about your 5* experience.

The Perfume Shop

Rated 5 out of 5 stars

Lovely customer service

Lovely customer service

July 7, 2025
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

A massive THANK YOU to Beula who spent…

A massive THANK YOU to Beula who spent her time to explain the perfumes I was looking at. She was very patient and helped me to find the perfume I use to wear as a teenager :) lovely memories and a lovely lady. Made my day. Thank you so much 😊

October 12, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

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