Pre and Elina were amazing staff and what a lovely experience it was. Ended up buying 5 bottles of perfume and aftershave, lovely costumer service and a successful shopping trip! thank you 🤩
Company replied
Location
Switch locationUnit 51A The Harlequin, WD17 2TQ WATFORD, GB
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See what reviewers are saying
Pre and Elen helped us today at the shop. The customer service was fantastic and we ended up with 5 bottles of perfume and aftershave. Would definitely recommend to other people!!
Company replied
Yesterday afternoon Lina served me and I have to say she is AMAZING! Her customer service is absolutely IMPECCABLE! She is very friendly and very kind! She is also incredibly patient as she showe... See more
Company replied
Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 51A The Harlequin, WD17 2TQ, WATFORD, United Kingdom
4.7
Excellent
83 reviews
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Good perfume in one instance
Good perfume in one instance, other was wrong one but as I had opened the box to check this was not allowed a refund - was offered an exchange but did not like other offered in line.
November 28, 2025
Reply from The Perfume Shop - Watford 45
Hi,
We regret you received an incorrect item and were unsatisfied with the exchange options. We appreciate your feedback and will use it to improve our processes.
The Perfume Shop
Denisa WATFORD INTU STORE s manager…
Denisa WATFORD INTU STORE s manager was amazing, i was short of time, she was efficient, very helpful and found all what needed ! Excellent service, highly recommend her !
November 27, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service
Amazing customer service! Denisa, the shop manager, was very helpful, polite and friendly! Thank you very much! I will definitely come back for more🥰
November 27, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Watford 45
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Amazing shopping experience…
Had an amazing shopping experience whilst shopping here. A special mention to Safa who really provides genuine customer service and knows how to look after her customers! She spent time going over the product no pushy sale. Also mentioned the current discount offer on purchases! A special aftershave was purchased as a gift for a coming silver wedding anniversary. Knowing this, Safa gave me a really lovely complimentary overnight designer bag. Would I shop again? Yes I would! Thank you Safa!
September 19, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
Wonderful customer service very helpful and outstanding
The service from Sameena was very professional and delightful
September 5, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thanks for your review. I am so pleased to hear you are happy with our services and thank you so much for shopping with us.
The Perfume Shop.
Claudia made our shopping experience…
Claudia made our shopping experience very easy. She has an amazing/excellent customer service skills.
She is very helpful, patient and kind.
Thank you for making our experience so easy and brilliant.
August 1, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Idris at Watford was amazing
Idris at Watford was amazing, so helpful and gave excellent advice on selecting the right perfume. Wonderful!
July 26, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Idrees helped me out a lot
Idrees helped me out a lot, the service was very quick and he is an overall amazing guy!
July 22, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Great service by Claudia
Great service by Claudia. Very nice and friendly. Thank you very much for your support. X
July 18, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Friendly staff
Idress is very friendly, professional and overall a lovely person. Helped me a lot with the fragrance I needed. Thank you Idress!
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
I was just browsing on this occasion…
I was just browsing on this occasion '.I always buy from perfume shop as the deals are so good .
Today 22/06/25 team leader Ellie from the Watford branch was absolutely amazing great product knowledge & customer service fantastic i bought 2 bottles of perfume earn though I was just looking and had no intention of buying today . I an very happy with my purchase. Ellie is an asset to the company . Thank you Ellie I am sure to come again. She eventook the time to help me download the Perfume App on my phone . She has such great selling skills and customer care i do think she needs to be rewarded as its not often you get good employee like Ellie.
June 22, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Excellent personalised customer service…excellent customer service
Excellent personalised customer service from Claudia in the Watford intu store
Highly recommended, very professional and helpful
May 30, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Reply from The Perfume Shop - Watford 45
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
First time visiting The Perfume Shop…
First time visiting The Perfume Shop after at least a decade! The sales associate was absolutely amazing. Impeccable customer service and she knew the products well. Thank you Samina for taking care of my husband and I! Love my new perfume.
May 25, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Excellent customer service always happy…
Excellent customer service always happy to help the store manager idrees meets customer service needs
May 23, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Idrees was really helpful for choosing…
Idrees was really helpful for choosing my cologne
May 7, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Went in to choose a perfume for wonderful staff. my…
Went in to choose a perfume for my daughter. The members of staff, Ellie, Claudia and Ladan were absolutely amazing. They spent time helping me choose the best options. Thank you ladies😊
May 3, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Idrees was very helpful
Idrees was very helpful. Great asset to the business. Well done chap
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
ladan and elaudia were very helpful
ladan and elaudia were very helpful. Will definitely return back.
April 21, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
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