Denisa was very professional and helpfull She was nice and sweet and it Ws a pleasure experience for me and my husband. I will definitely be back
Company replied
Location
Switch locationUnit 51A The Harlequin, WD17 2TQ WATFORD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pre and Elina were amazing staff and what a lovely experience it was. Ended up buying 5 bottles of perfume and aftershave, lovely costumer service and a successful shopping trip! thank you 🤩
Company replied
Pre and Elen helped us today at the shop. The customer service was fantastic and we ended up with 5 bottles of perfume and aftershave. Would definitely recommend to other people!!
Company replied
Yesterday afternoon Lina served me and I have to say she is AMAZING! Her customer service is absolutely IMPECCABLE! She is very friendly and very kind! She is also incredibly patient as she showe... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 51A The Harlequin, WD17 2TQ, WATFORD, United Kingdom
4.7
Excellent
85 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I came in struggling of what to buy as…
I came in struggling of what to buy as I wanted a new scent I was welcomed by Ellie and Laura in the Watford shop I ended up buying 2 new scents the girls are amazing very helpful and happy all the time
April 8, 2025
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
We're so happy to hear that you had such a positive experience in our Watford shop! It sounds like Ellie and Laura provided you with exceptional service and helped you find the perfect new scents. We're proud to have such dedicated and friendly team members who go above and beyond to make our customers feel welcome and satisfied. We hope you enjoy your new fragrances!
Kind regards,
Jasmyn
Paid cash for a number of fragrances…
Paid cash for a number of fragrances and ordered one to be delivered to home address.
This was subsequently cancelled by email, went back to the store and they refused to give the cash back due to company “policy”.
We then had to phone customer services whilst in the store. No one pick in up!
December 21, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.