The Lady was very attentive and very helpful. She was fantastic in calling Customer service to make sure my delivery goes to the right address, meaning my address. Because the Computer system in the s... See more
Company replied
Location
Switch locationUnit 1, Central Square, HA9 7AJ WEMBLEY, GB
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See what reviewers are saying
Lavinia was so patient and kind. An absolute 10/10 customer service. She’s so sweet and lovely. I tried around 10 perfumes and she was so patient and helped me out. Eventually she understood what I’m... See more
Company replied
The quality of parfume isn't as the same i feel as i received the tester for the fragrances.
Company replied
Amazing service and friendly staff specifically Taybah she made our day by her Amazing guidance to choose the perfect fragrance and genuine suggestions. Love it.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 1, Central Square, HA9 7AJ, WEMBLEY, United Kingdom
4.8
Excellent
45 reviews
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Very Good service
August 11, 2025
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
"I am delighted with the service I…
"I am delighted with the service I received from Lavinia at the perfume shop. She was incredibly helpful and knowledgeable."
* "I would like to commend Lavinai for her outstanding service. It made my visit truly enjoyable."♥️♥️♥️
July 4, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Andreea Balan was very professional how…
Andreea Balan was very professional how she handle her smile her positive attitude
I’m glad that perfume shops hired people like her 🫶
June 30, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Very helpful very friendly and patient…
Very helpful very friendly and patient staff
June 8, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Very good quality for my money
Very good quality for my money. The delivery was very fast. Delete cellmi, the perfume in Wembley. She was so brilliant, a very young girl, but I did not remember her name.
May 25, 2025
Reply from The Perfume Shop - Wembley Central 306
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Wembley Central 306
Thank you for your positive review!
The Perfume Shop.
It was a loving experience with The…
It was a loving experience with The perfume shop, got exactly what I wanted. Must try shop in the area if you’re looking for quality perfumes. Amazing attention to requirements by Forhad. Loved it.
May 17, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
We had an amazing experience at Wembley…
We had an amazing experience at Wembley Central The Perfume Shop! The service was top-notch, and I have to give a special shout out to Taibah for being incredibly helpful and friendly.
She went above and beyond to help me find the perfect fragrance, offering expert advice and a warm smile throughout. It made the shopping experience so enjoyable!
Highly recommend visiting if you're looking for great products and even better customer service.
Thank you, Taibah, for your excellent service!
5 stars!
⭐️⭐️⭐️⭐️⭐️
May 12, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Forhad was extremely helpful and polite…
Forhad was extremely helpful and polite and I manage to buy my friend a wonderful gift with his kind help.
May 8, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Friday the best person I’ve ever come…
Friday the best person I’ve ever come across .
She dealt with me with lot of patience and smile that make me spend more than I wanted to spend.
May 5, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
I am so happy to hear of your experience & thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
A big thank you to forhad for serving…
A big thank you to forhad for serving me on this day. I was looking to buy a specific perfume, he went over and beyond with his service. Very friendly and attentive. I'll definitely be returning to this branch for future purchases.
April 26, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
Walked in and i knew what i wanted.
Walked in and i knew what i wanted.
Just told the staff , they were lovely and got the perfume and walked out in just 5 mins.
Bought Stronger with you intensely
It was in the wembly branch
April 23, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
We're so happy to hear you had such a positive experience! It's wonderful that our staff was able to help you find the perfect perfume so quickly. We strive to provide our customers with a smooth and enjoyable shopping experience, and we're thrilled that you found it at our Wembley branch.
Kind regards,
Jasmyn
Forhad all super given good service
Forhad all super given good service
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Im regular customer of.very kind staff…
Im regular customer of.very kind staff specially i b mention Forhad.polite n helped me alot.must recommend.
April 12, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I had great time with forhad
I had great time with forhad. He is really lovely person
April 11, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
It was wonderful to come and shop here…
It was wonderful to come and shop here in Wembley store and Daria was very polite , patience and she helped in suggestion
April 11, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Little bit satisfied but not full happy
The quality of parfume isn't as the same i feel as i received the tester for the fragrances.
March 20, 2025
Reply from The Perfume Shop - Wembley Central 306
We understand your concern about the fragrance's quality. We strive to ensure that all our products meet the highest standards. We appreciate your feedback and will take it into consideration as we continue to improve our offerings.
Kind regards,
Sharain, The Perfume Shop Team.
I visited the Wembley branch and was…
I visited the Wembley branch and was served by Sameena & Alina who went above and beyond with their customer service . I am a disabled customer and they helped me and made me feel very comfortable shopping for my fragrances .Very happy with my purchases I will definitely be back.
March 12, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
Thank you for your kind words! We are thrilled to hear about your positive experience at our Wembley branch. It's wonderful to know that Sameena and Alina provided you with such exceptional customer service and made you feel comfortable during your visit. We strive to create a welcoming and inclusive environment for all our customers, and we are delighted that Sameena and Alina were able to assist you. We are happy that you enjoyed your purchases and look forward to welcoming you back soon.
Kind regards,
Jasmyn
Amazing service
Ladan was working there for only a day and she gave me the best experience ever. Smile on her face and packaged my gifts professionally, she was so kind, I hope to meet her again. God bless her.
February 27, 2025
Unprompted review
Reply from The Perfume Shop - Wembley Central 306
Hello,
We are thrilled to hear about your positive experience with Ladan. It's wonderful to know that she made your visit so special. We strive to provide excellent customer service, and it's heart-warming to hear that Ladan's kindness and professionalism stood out to you. We appreciate your kind words and hope you'll visit us again soon.
Kind regards,
Jasmyn
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