I was served by Oyeshi and her service was absolutely amazing! She was very polite, engaging, attentive and definitely knew her stuff. Out of all my time going into the perfume shop, this was by far... See more
Company replied
Location
Switch locationSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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See what reviewers are saying
★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... See more
Company replied
Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they... See more
Company replied
Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, United Kingdom
4.9
Excellent
174 reviews
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She is very approachable
She is very approachable, gave good recommendation, made it a worthwhile shopping experience.i had a pleasant time shopping with her today
Sireen
March 26, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Enrique and the team are superstars!
Enrique and team were extremely helpful in helping me choose a perfume for my mums birthday. They even gift wrapped the perfume free of charge! Will come back here to buy perfume for all my future birthday gifts
March 20, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rose was amazing
Rose was amazing, she has gone above and beyond to help me decide which perfume to buy because I didn't know what i wanted to buy when I came to the shop. She is amazing!
March 11, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great place for perfumes with good…
Great place for perfumes with good options and deals
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Amy was a great help and walked me through a load of different scents before helping me make a decision.
March 2, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Enrique was pleasant, professional and very helpful. :)
February 28, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Worst costumer service at the shop…
Worst costumer service at the shop westfield and also support team did worse. I was denied discount on blue light when i contacted the support team they asked me to go back to store and they will give me partial refund but when i went back the team refused to give discount even though i showed them emails from their support. I paid parking charges and fuel to get back their when again i reached their support they repeated same thing to go back to store. First they denied discount then they offered partial discount and even that was not given. Wasted my time and money
February 13, 2026
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello Malik,
I am truly sorry to hear about your experience at our Westfield store, this is certainly not the level of service we aim to provide and I completely understand how frustrating it must have been to be asked to return to the store multiple times without receiving the discount you were entitled to, especially having incurred parking and fuel costs.
I have personally forwarded your complaint to the Area Manager so they can review this with the store team and ensure this does not happen again. In the meantime, please reach out to our Customer Services department via our website so we can resolve this for you directly.
Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from Rose
Amazing customer service from Rose. Great knowledge of all the products & very friendly manner 🌟
February 21, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Halima the sales assistant was 10/10
Halima the sales assistant was amazing, she made my experience in store 10/10, give her a pay rise!!!
February 13, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Enrique and his team was absolutely…
Enrique and his team was absolutely brilliant and so helpful with me finding a gift and wrapping it with personalized ribbon chocolate and bear shop environment was great and made everything smooth and easy will definitely be coming back again.
February 11, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best as always!
As always the best customer service!
Enrique has been amazing, he helped me to find out the best perfumes for myself and for my partner!
February 11, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really happy with the service given…
Really happy with the service given today by Enrique! He is a star, really helpful and kind.
February 11, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Oyeshi was very helpful and friendly
Oyeshi was very helpful and friendly! Really helped me choose some good perfumes within budget and she is an asset to your company! Really happy with my purchase and will be coming back again! 10/10 customer service
February 1, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to buy a perfume for my mom and…
I went to buy a perfume for my mom and the staff was very helpful and nice
January 30, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I called up and inquired about a…
I called up and inquired about a perfume my wife loves. They had it ready for me and gift wrapped it. So efficient. Enrique was very helpful.
January 29, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We have really enjoyed roses help on…
We have really enjoyed roses help on getting someone close a perfume. Would struggled without you thank you!!!!!!!!!
January 26, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Neriah was amazing,great costumer…
Neriah was amazing,great costumer service,I am very satisfied with today’s service.
January 24, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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