I was served by Oyeshi and her service was absolutely amazing! She was very polite, engaging, attentive and definitely knew her stuff. Out of all my time going into the perfume shop, this was by far... See more
Company replied
Location
Switch locationSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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See what reviewers are saying
★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... See more
Company replied
Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they... See more
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, United Kingdom
4.9
Excellent
174 reviews
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Had the best shopping experience with…
Had the best shopping experience with Sireen! Good customer service and great scents!
January 23, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nikita (sorry if I butchered the name)…
Nikita (sorry if I butchered the name) was very helpful with my indecisiveness. She offered a different option which was very insightful and much more helpful than I thought it would be. Very smiley and approachable:) always helpful from a customer perspective when the workers are welcoming!!
January 23, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
greatttttt
January 23, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited the perfume shop to buy a perfume
I visited the perfume shop to buy a gift for my daughter, and Sireen made the whole experience wonderful. I had no idea what to choose, but she guided me to the perfect perfume for my daughter’s 17th birthday and wrapped it beautifully. My daughter loved it, and I’m tempted to buy the same one for myself. Sireen is truly sweet
Highly recommended.
January 21, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was immediately greeted by staff and…
I was immediately greeted by staff and made to feel welcome. They gave me a range of options and advice on what was the latest fragrances and what was popular, I felt under no pressure to buy and they catered to why I asked.
January 21, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Ines has been really really helpful to help us choose the product that we want.
January 18, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ines very good seller
January 14, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Neriah helped us out alot very good…
Neriah helped us out alot very good service will be coming here again
January 13, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Service was prompt lovely and warm…
Service was prompt lovely and warm welcome by Nikita and Ines. And great advice on storage of perfumes! 😍
January 11, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Couldn’t have asked for a better…
Couldn’t have asked for a better experience. Customer services was amazing had neriah and she was wonderful will be coming back!
January 9, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
excellent customer service
excellent customer service, neriah was great help when trying to pick out a gift for my friend! will definitely be coming back.
January 9, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Erfon is top guy
Erfon is top guy, really appreciate his service and very enthusiastic
Thanks
December 17, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Neriah was great
Neriah was great, she is really incredible at what she does. Great customer service
December 16, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great service Amy was very helpful and…
Great service Amy was very helpful and took her time to deal with us
December 14, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Excellent service from Neriah
Excellent service from Neriah! I visited the shop on two different occasions with no real idea of what scent I was after she was not only approachable but extremely helpful and patient in helping pick the right perfumes.
December 13, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Amazing customer service
Amazing customer service, special mention to Enrique, he was brilliant!
December 13, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
The attendant
The attendant, Rose was so pleasant and helpful, she remained ever so calm and polite, she also helped in deciding my choice of fragrance as she explained everything in detail, she’s a good member of your team.
December 10, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great experience altogether
I was indecisive about my choice in the physical shop, but felt service was great and friendly and helpful to get me the product I wanted (and didn't specifically know). I then ended buying online, and it was a swift process. Great price too as I took advantage of Black Friday prices. Product was sent really quickly and perfectly packaged. Couldn't ask for more.
November 24, 2025
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Enrique was very helpful for my issues…
Enrique was very helpful for my issues when I entered the store, very helpful very nice communicated well
November 29, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Sireen is really helpful calm and serve…
Sireen is really helpful calm and serve with smile.
Thank you
November 28, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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