I was served by Oyeshi and her service was absolutely amazing! She was very polite, engaging, attentive and definitely knew her stuff. Out of all my time going into the perfume shop, this was by far... See more
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Location
Switch locationSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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See what reviewers are saying
★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... See more
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Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they... See more
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, United Kingdom
4.9
Excellent
174 reviews
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Outstanding Help from Amy
I visited The Perfume Shop to find a birthday gift for my mother, and Amy was incredibly helpful throughout the entire process. She listened carefully to what I was looking for, made thoughtful suggestions, and guided me with genuine kindness. Thanks to her, I found the perfect gift. I’m extremely satisfied with the service I received.
Highly recommended — thank you, Amy!
November 27, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Enrique was great
November 25, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Lila was truly amazing
Lila was truly amazing, she helped find a perfume that was a gif for a fiend. Will definitely be back !!
November 22, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Excellent customer service
The service received from Rose was excellent she was really attentive and friendly. An absolute pleasure and lovely friendly experience, advice was excellent ☺️
November 17, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Neriah was so lovely she was so helpful…
Neriah was so lovely she was so helpful and helped me pick the best fragrance and she even wrapped up the perfume in a ribbon so thank you so much will definitely be back soon.
November 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
It was a good experience.warm welcome…
It was a good experience.warm welcome and good services by naraya.. thank you so much I will strictly recommend this shop for my friends
November 13, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Service was great
Service was great
Hajera was of great assistance
Thank you @Stratford Perfume Shop
November 11, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Make sure you come and see Rose
Make sure you come and see Rose, she was a massive help and very friendly made the experience so much better.
November 11, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
The service was great and Rose made me…
The service was great and Rose made me feel comfortable understanding my situation for my gift and made it look very Pretty. Very helpful and great taste in perfume :)
November 10, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Amie was amazing at customer service
Amie was amazing at customer service. She also gave me 15% off on my favorite perfume and she threw an extra gift as well. Thanks a lot. 👍🏻👍🏻
November 8, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Thanks Erfon for making me choose the…
Thanks Erfon for making me choose the best perfume for my husband really appreciate your kindness in customer service.
November 6, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
We were greeted nicely and helped by…
We were greeted nicely and helped by Enriqe.
November 6, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback. It's great to hear of your experience. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
It was such a nice service
It was such a nice service, rose helped me a lot to get what i want and her nice attitude was so sweet
November 5, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Shahryar was excellent
Shahryar was excellent, he helped us make quick and lovely choices and seems knowledgeable. Shahryar is very pleasant and friendly too.
November 1, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Neriah helped me out she was very nice…
Neriah helped me out she was very nice and polite
October 31, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
My perfume experience was 10/10 today
My perfume experience was 10/10 today; the service was amazing even though i came with a cold today so smelling anything has been super hard but my girl neriah was super patient and extremely sweet with great humor too lol, she’s AMAZING! 10/10 service
October 31, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Neriah was amazing
Neriah was amazing, so patient and gentle with me in my search. She has definitely helped me narrowed down my large decisions and will definitely be back.
October 31, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Enrique was a nice person and helpful
Enrique was a nice person and helpful. He has offered me all available facilities for making a birthday gift. Effortless service and welcoming behaviour. See you soon again for another gift…
October 27, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Neriah was amazing
Neriah was amazing! At Stratford Westfield and gave me the most personal service. Warm and knowledgeable in scents.
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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