I was served by Oyeshi and her service was absolutely amazing! She was very polite, engaging, attentive and definitely knew her stuff. Out of all my time going into the perfume shop, this was by far... See more
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Location
Switch locationSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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See what reviewers are saying
★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... See more
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Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they... See more
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, United Kingdom
4.9
Excellent
174 reviews
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Excellent customer service
Excellent customer service, specially want to mention names Zannat and Enrique are the best 10/10
October 25, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Rose was very helpful
Rose was very helpful, helped me find the right product and seemed very experienced with her job so it was very easy and quick for me to pick the perfume.
October 21, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
Excellent customer service!
I visited this branch to get help with a fragrance I purchased before and Ashley gave me such fantastic service I just had to mention it. Thank you!
October 21, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
Rose was an absolute delight to work…
Rose was an absolute delight to work with and made me feel really comfortable! Knew exactly what I was looking for and applied me for a VIP card which I really appreciate! Thank you Rose!
October 20, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
Rose was very helpful and friendly…
Rose was very helpful and friendly great customer service
October 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Excellent customer service especially…
Excellent customer service especially lady called roseline
October 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Julita gave us wonderful customer…
Julita gave us wonderful customer service today and gave us a wide range of smells to smell helping us pick out the best one for us while also being very friendly
October 14, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Amy was amazing at helping me find my…
Amy was amazing at helping me find my perfect fragrance and setting up an account with them. Thank you Amy!
October 12, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
Thank you Amy for helping me pick the…
Thank you Amy for helping me pick the right fragrance
October 11, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
Neriah was very good to us today and…
Neriah was very good to us today and also accommodated us in our purchase today. Really appreciate her
October 10, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
Amy helped me pick a gift out for my…
Amy helped me pick a gift out for my sister thank you amy
October 6, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Went in looking for a gift set for a…
Went in looking for a gift set for a birthday present, all staff were helpful and welcoming as I entered but Amy was exceptionally helpful and showed me all the options, working within my budget and making helpful suggestions as well. Very happy with the service received today
October 6, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Amy & Enrique were so lovely & helpful
Amy & Enrique were so lovely & helpful! Made really good recommendations and were so patient when trying to choose!! Thank you both so much :)
October 4, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Amy and Enrique have been lovely and so…
Amy and Enrique have been lovely and so helpful in choosing a scent that was perfect for me! Thank you guys for your time and effort
October 4, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Very helpful sales staff
AMY AMY AMY! Very professional, very to the point and informative. She had such a warm and inviting welcome and introduced me to some new scents I’ve never heard of, I came out of the shop with a purchase I was very happy with. Thank you
October 4, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Julieta is more than capable supporting…
Julieta is more than capable supporting and friendly dealing with customers
October 3, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
It was great service and It was great service and polite friendly good customer service I'm so happy with the staff their names .Ines and Fahim for their help at Westfield mall …
It was great service and polite friendly good customer service I'm so happy with the staff their names .Ines and Fahim for their help at Westfield mall
September 27, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Fahim was very helpful & friendly
Fahim was very helpful & friendly, I recommend
September 24, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your 5* review! We appreciate you.
The Perfume Shop
I bought today boss new addition…
I buy today boss new addition perfume. I have got as always best service from the team but special thanks goes to ♥️Enrique♥️from the westfield stratford city shopping mall one. He is such a sweet heart. Helped us alot. Really Appriciate
September 11, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Enrique was very helpful and informed…
Enrique was very helpful and informed about perfumes. He helped me find a perfume for my mom quickly and wrapped it nicely. Highly recommended
August 22, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review. We appreciate you! Thank you for choosing us to shop with.
The Perfume Shop
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