I was served by Oyeshi and her service was absolutely amazing! She was very polite, engaging, attentive and definitely knew her stuff. Out of all my time going into the perfume shop, this was by far... See more
Company replied
Location
Switch locationSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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See what reviewers are saying
★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... See more
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Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they... See more
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, United Kingdom
4.9
Excellent
174 reviews
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We popped in to buy perfume for my…
We popped in to buy perfume for my sister. Lyla was amazing. Really helpful and very professional. Thank you so much!
August 19, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The staff were nice
August 5, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Was served by the lovely Lily today at…
Was served by the lovely Lily today at the perfume shop Westfield Stratford. She went over and beyond and I got some real bargains too with free gift wrapping. Thank you so much!
July 28, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Amazing service from Laiba today
Amazing service from Laiba today. She had a welcoming and kind attitude and was very patient while helping me.
July 27, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
The way he approached and served us was…
The way he approached and served us was amazing and his recommendations of perfume for my mum and dad was spot on. He has an amazing customer service skills happy 😊 😃 I'd be back on this branch to get served by him
July 23, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Exceptional Service
Guy served me today, at Westfield, Stratford. He was very friendly and patient. Took the time to walk me through the various scents several times, until I was eventually able to make up my mind. Exceptional service today!
July 19, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Customer Service was perfect
Customer Service was perfect. Zain did a great customer service for us. Love the service. Wonderful experience for me and my family. A polite and generous customer respresentative. Highly recommend the place.
July 18, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Enrique was very helpful on me coming…
Enrique was very helpful on me coming to the store, will be back soon definitely
July 16, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Jannah was very helpful
Jannah was very helpful. Had the item i was looking for. Excellent quick service from her all the best :)
July 9, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Broken cap
I just collect my parcel today from Westfield gallery the perfume shop. But when I open the perfume box the cap/lid was broken but my perfume was still good condition. Only I’m so upset with the cap because i couldn’t carry that on my vacation I’m afraid it’ll lick the perfume. I specially buy this for my vacation that 3-4 days later and I have this broken perfume cap
July 3, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
We're sorry to hear the perfume cap arrived broken, especially before your vacation. We recognize your disappointment with this damage. We'll look into this issue to prevent similar problems in the future. Thank you for bringing this to our attention. If you would like, please pop in touch via email at reviews@theperfumeshop.com
The Perfume Shop
Customer service giving by Sabrina was…
Customer service giving by Sabrina was top notch, very patient and was very good at what she does.
July 3, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Customer service given by Sabrina was…
Customer service given by Sabrina was superb.
July 3, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Oyeshi - great assistance
Came in yesterday ready to purchase and was greatly helped my the staff, especially Oyeshi. It was the great customer services—the honest opinions, advice and answers to my questions that made me be the want to leave a review myself.
June 18, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
We're happy to hear that our staff provided such great assistance during your visit. We appreciate you taking the time to leave us this lovely review. Thank you for shopping with us!
The Perfume Shop
Oyeshi One of the staff was so nice to…
Oyeshi One of the staff was so nice to us helped us to get our perfume .Her customer service is top notch I really appreciate how she helped us throughout our visit 🫶
June 17, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Well done to Amy in Perfume Shop…
Well done to Amy in Perfume Shop Stratford...Amazing Customer Service
June 14, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Enrique was an amazing help today
Enrique was an amazing help today, super supportive and attentive to my needs. Anyone coming here would leave with a smile on their face like i did🤌🏾
June 12, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Perfume shop
We were served by Lyla at Stratford Westfield her service was spectacular she was very friendly and extremely helpful she is a very joyful person and welcoming.
Thank you Lyla.
June 11, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Lana/Enrique/Shaz
Lana, Enrique and Shaz in Westfield Stratford gave the best customer service. Went to go buy presents for my students and they went above and beyond to assist me.
June 10, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
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