I was served by Oyeshi and her service was absolutely amazing! She was very polite, engaging, attentive and definitely knew her stuff. Out of all my time going into the perfume shop, this was by far... See more
Company replied
Location
Switch locationSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... See more
Company replied
Medina and jaida who was on the counter aproached me with smile really helpfull they helped me choose perfumes which i loved very helpfull they helped me pack my perfumes put ribnons on hinestly they... See more
Company replied
Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, United Kingdom
4.9
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amy gave amazing customer service
Amy gave amazing customer service, best ever with great patience
June 7, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Helped us pick great perfumes and wrap…
Helped us pick great perfumes and wrap them
May 29, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Cristine was lovely and had amazing…
Cristine was lovely and had amazing customer service
May 27, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
HI,
Thank you so much for your positive review!
Kind regards,
The Perfume Shop Team
Today I went in the shop and I was…
Today I went in the shop and I was actually amazed with the service I received. That man Enrique he is an absolute star honestly and the rest of his staff was so polite when greeting and helping me. They recommend me some great perfumes and after shave.
May 23, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
very kind employees and nice service
May 23, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Gjuljana provided outstanding customer…
Gjuljana provided outstanding customer service that truly exceeded my expectations. From the moment I reached out, she was incredibly helpful. She listened carefully to my concerns, responded promptly, and ensured that every question I had was addressed with professionalism and care.
May 20, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
We're happy to hear that you received such great support. We appreciate you letting us know that your questions were answered with professionalism and care. Thank you for your feedback.
The Perfume Shop
Amazing experience shopping at…
Amazing experience shopping at Westfield Stratford today. Enrique went above and beyond to assist with our shopping experience. Very pleased and extremely satisfied!!
May 17, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Thank you for your positive review!
The Perfume Shop.
Enrique and the team were absoloutely…
Enrique and the team were absoloutely awesome.
Fantastic service!
May 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Thank you for your positive review!
The Perfume Shop.
Great service from Cristine
May 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Thank you for your positive review!
The Perfume Shop.
Loved it
Loved it, staff were very nice, supportive and patient. Very helpful and welcoming.
May 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Thank you for your positive review!
The Perfume Shop.
Love the fragrance shop ❤️😍
May 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank your for your 5* review, we appreciate you!
Kind regards,
Sharain
The Perfume Shop
I was in Stratford 2
I was in Stratford 2 , sabrina so so helpful her attention to detail is second to none a warm attitude.
May 8, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
I love to go perfume hunting
I love to go perfume hunting, today I was looking a gift and the beautiful staff Nikkita and Enrique helped me tons to choose the right gift. I’m really happy and grateful for their service. Will definitely pay this shop again
May 7, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Excellent service ☺️ Enrique
May 5, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
The service was really good
The service was really good, really helpful staff, happy customer!
May 5, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
I am so happy to hear of your experience & thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Enrico was incredibly helpful
Enrico was incredibly helpful - would definitely come to this store again!
May 3, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
The service is really great
The service is really great, and the shop assistants are super friendly. They introduced things carefully and the packaging is so nice!
April 30, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
the customer service was really great…
the customer service was really great on the second floor. we really appreciated the help and knowledge on perfumes.
April 29, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Very good service
Very good service. I had a nice experience at the shop on the second floor
April 28, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.