I loved the service that was provided at Westwood The perfume shop branch, the atmosphere and environment was great, even the staffs was lovely. Sort to say Amanda i will be coming back to grab a few... See more
Company replied
Location
Switch locationUnit 10, Westwood Cross Shopping Centre, 23 Margate Road, CT10 2BF BROADSTAIRS, GB
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See what reviewers are saying
I visited Westwood Cross Perfume Shop in early September and was served by Reece (I think) and Amanda who were both very helpful and knowledgeable. Amanda was particularly knowledgeable and definitely... See more
Company replied
I went to my nearest branch to get my Thierry Mugler Angel perfume refilled but unfortunately they had fun out, but they arranged for a refill to be sent to me by post there and then and I received i... See more
Company replied
The assistant who served me (sorry I didn't take her name) was extremely helpful. The perfume I required was out of stock in the shop so she very kindly offered to go on line to see if it was availabl... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 10, Westwood Cross Shopping Centre, 23 Margate Road, CT10 2BF, BROADSTAIRS, United Kingdom
4.6
Excellent
36 reviews
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I loved the service that was provided…
I loved the service that was provided at Westwood The perfume shop branch, the atmosphere and environment was great, even the staffs was lovely. Sort to say Amanda i will be coming back to grab a few more scents.
July 9, 2026
Unprompted review
Reply from The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
very helpful and friendly
we were made to feel very comfortable, wife chose a new perfume and I treated my self to sauvage by recommendation of one of the staff, worked out the best deal for us and we walked away happy and looking forward to wearing them , wife loves hers and im happy with mine
June 8, 2026
Reply from The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The perfume shop Westwood Cross 10/10
What a wonderful experience here.
I had ordered 2 perfumes online with the perfume shop last week but although money was taken from my bank the order was cancelled - recieved money back in my bank today and popped in store to buy said perfume
Mentioned this to the 2 lovely ladies working there and they were brilliant not only did they sign me up for their loyalty card so I got 10% off what was already an excellent price, because of the poor service I received online they gave me and my partner some samples a lovely Estee lauder make up bag with 3 products in and a Khloe Kardashian eye mask, they were absolutely brilliant. I am so happy with the service I recieved and they turned a bad experience into an excellent one - these girls are an asset to the company and I will now only go into the Westwood cross branch for all my perfume needs
March 28, 2026
Unprompted review
Reply from The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First time I've used shop and will be…
First time I've used shop and will be last time, placed order online to collect from my local store and when I arrived staff just looked at each other until a young lad went off, came back with box and just hands it to me, no bag or the pretty peony gift that was meant to come with purchase, I assume purchase receipt is online as none was given. The staff in this store are all very young Saturday staff and didn't seem to have a clue unfortunately or i'd have tried to sort the issue.
February 7, 2026
Unprompted review
Reply from The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your feedback and I’m very sorry to hear about your experience with your recent collection.
I’d like to clarify that we do not offer gift bags for free, though they are available to purchase in-store. We aim to minimise extra packaging where possible to support sustainability, which is why this is not included automatically. For the same reasons our purchase receipt will be available online, as you mentioned.
I am, however, very sorry that your gift with purchase was not provided. I would recommend returning to the store and requesting the item if the promotion is still available and the team should be happy to provide it for you.
Thank you again for taking the time to share your experience we will ensure your feedback is shared with the store team.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Very good definitely be using this site…
Very good definitely be using this site again very good prices
December 31, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful
The lady in the shop was cheerful and very helpful.
She ordered the product I required on line as there were none left in stock. Made the whole process easy and painless. Thank you. Great customer service.
December 10, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Well my deodorant’s came the next day
Well my deodorant’s came the next day , wow that was very fast indeed!!!
December 5, 2025
Reply from The Perfume Shop - Westwood Cross 158
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Good prices prompt delivery well…
Good prices prompt delivery well packaged happy customer 😀
November 25, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
The young lady patient and polite
The young lady was very helpful as to what perfume was in for my granddaughters, 13 and 17. Very patient and polite
November 25, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
very good prices and very good on…
very good prices and very good on getting you your purchase
November 29, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your feedback. We appreciate you!
The Perfume Shop
Very easy to order and delivered the…
Very easy to order and delivered the next day. Not had any problems with them.
November 28, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your feedback. We appreciate you!
The Perfume Shop
service from local shop to delivery…
service from local shop to delivery very efficient .
November 25, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Great service,easy to order online and…
Great service,easy to order online and excellent delivery.
November 20, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
It was quick and easy to order
It was quick and easy to order. Came within 3 days which was stated. Very good service
November 13, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Perfume refill
I went to my nearest branch to get my Thierry Mugler Angel perfume refilled but unfortunately they had fun out, but they arranged for a refill to be sent to me by post there and then and I received it two days later. Super service.
October 27, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Ordered both on line and in store
Ordered both on line and in store . Both very efficient. Staff weee helpful and very pleasant.
October 17, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
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