I loved the service that was provided at Westwood The perfume shop branch, the atmosphere and environment was great, even the staffs was lovely. Sort to say Amanda i will be coming back to grab a few... See more
Company replied
Location
Switch locationUnit 10, Westwood Cross Shopping Centre, 23 Margate Road, CT10 2BF BROADSTAIRS, GB
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See what reviewers are saying
I visited Westwood Cross Perfume Shop in early September and was served by Reece (I think) and Amanda who were both very helpful and knowledgeable. Amanda was particularly knowledgeable and definitely... See more
Company replied
Since placing my order with the perfume shop, I cannot fault the delivery and communication service, I think when shopping online there is a risk and an anxiety of if you will receive your packag... See more
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I went to my nearest branch to get my Thierry Mugler Angel perfume refilled but unfortunately they had fun out, but they arranged for a refill to be sent to me by post there and then and I received i... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 10, Westwood Cross Shopping Centre, 23 Margate Road, CT10 2BF, BROADSTAIRS, United Kingdom
4.6
Excellent
38 reviews
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Perfume refill
I went to my nearest branch to get my Thierry Mugler Angel perfume refilled but unfortunately they had fun out, but they arranged for a refill to be sent to me by post there and then and I received it two days later. Super service.
October 27, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Ordered both on line and in store
Ordered both on line and in store . Both very efficient. Staff weee helpful and very pleasant.
October 17, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
The shop had a 25% event on but the…
The shop had a 25% event on but the item I wanted was not in stock the lady said we could order the item using the discount and have it posted to us free of charge which we did the shop experience was 1st class
September 20, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi there,
I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.
Kind regards,
Sharain - The Perfume Shop
The assistant who served me (sorry I…
The assistant who served me (sorry I didn't take her name) was extremely helpful. The perfume I required was out of stock in the shop so she very kindly offered to go on line to see if it was available in the warehouse. She was able to order it for me and I had it delivered to my home address. I am a very satisfied customer for the service I received.
September 25, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
I visited Westwood Cross Perfume Shop…
I visited Westwood Cross Perfume Shop in early September and was served by Reece (I think) and Amanda who were both very helpful and knowledgeable. Amanda was particularly knowledgeable and definitely knew her perfumes! They both made my visit very enjoyable. Thank you.
September 10, 2025
Unprompted review
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
I visited the shop at Westwood Cross…
I visited the shop at Westwood Cross and a helpful young lady helped me I was looking for a perfume only available on line but she helped showing me another perfume I happened to mention I liked and she sold me a bottle that was on offer at a discount price offer so I loved it thankyou it was the Gold Moschino fresh cleaner style spray love it thankyou
September 2, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your lovely review!
The Perfume Shop
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
You listened too me and found me what I…
You listened too me and found me what I was looking for.
July 6, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thank you for your review. We appreciate you so much!
The Perfume Shop
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Libre.
My perfume came on time and had four samples in the box when I had only chosen two as requested.Nice little touch. Thankyou Perfume Shop.
May 23, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
I’ve never been one for colognes but…
I’ve never been one for colognes but the staff at Westwood Cross have been excellent in helping me spend lots of money this last week. 😂
May 20, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thank your for your 5* review, we appreciate you!
Kind regards,
Sharain
The Perfume Shop
Reply from The Perfume Shop - Westwood Cross 158
Hi,
Thank you for such a kind review, we are really pleased to hear you had a good experience shopping with us!
Many thanks,
Jasmyn
So easy to order on app and delivery…
So easy to order on app and delivery was extremely quick. I’m very impressed! Thank you 🙏
February 28, 2025
Reply from The Perfume Shop - Westwood Cross 158
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Extremely helpful and friendly staff
Extremely helpful and friendly staff. One of the ladies who helped me, pointed out some greats deals and loved the gift wrap service.
The perfumes purchased are just amazing..
November 30, 2024
Reply from The Perfume Shop - Westwood Cross 158
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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